Yeah, but at the same time, with today's vehicles, you plug your OBD-II scanner into the vehicle's data link connection and the code tells the mechanic what's wrong. Okay, its not always that easy but its getting there. And with Amazon's upcoming purchase of 100,000 all electronic delivery vehicles, that should help cut maintenance costs since EVs appear to require less maintenance and be more reliable than power trains that use traditional internal combustion engines and transmissions.
And are they even called mechanics any more? Or is technician the proper term? Electronics Account for 40 Percent of the Cost of a New Car. And depending on the vehicle today's vehicles have 30 to 50+ computer systems.
On several levels. Modern cars are much more likely to avoid getting into accidents, and if in an accident, the occupants are much less likely to have serious injuries or worse. That "should" result in lower insurance costs for consumers but it doesn't because a little fender-bender may cost several $1000s to repair - in part because of all those radar, adaptive cruise control and other sensors located inside.
All I am saying is it is best not too assume our personal experience is representative of the whole national or global industry. While "everybody" you know may have used Newegg as their "primary" source for parts, and while I may have used them frequently, even as recently as last month, they were not the primary source for everybody I know and I've been in this business for a long time too. Considering the fact Newegg's prices, while competitive, are rarely the cheapest, I know some folks who did and still do consider other sources, including eBay and Amazon before Newegg.
I don't know how Newegg can improve their shipping issues when they have to rely on FedEx, UPS, DHL and the PO. They certainly could improve their internal logistics to get parts to the shipper faster once the order is placed. Beyond that, no way they can afford an Amazon type distribution and delivery service.
One area they can do something about is their turn-around times for RMA replacements. That whole process has really gone downhill the last few years in my experience. I don't know if that has anything to do with them being bought by some Chinese company a few years ago. But the timing is suspicious. When companies are acquired, it seems the new owners or majority share holders always start looking for ways to cut expenses.
For just one of several examples, last month I returned a DOA motherboard via an authorized RMA. I dropped it off at UPS on Sept 28. Tracking showed it was delivered to Newegg on Oct 1. On Oct 10, after hearing nothing for 9 days, I contacted Newegg customer support where they verified it was logged into Newegg's RMA return center on Oct 2 but no further action was taken on it. It was just sitting there collecting dust.
So the customer support rep had to contact the RMA center and prod them to process the return and send my replacement. That was Oct 10.
Oct 11 - nothing happened. I guess they don't work on Sundays. 
Oct 12 - they issued a new tracking number for the replacement motherboard.
Oct 13 - they created the shipping label. It takes a whole day to create a shipping label???
Oct 14 - It left their warehouse in Urbancrest, Ohio.
Oct 17 - It was delivered to my house in Eastern Nebraska.
So yeah, RMA turnaround times are horrendous. I wonder how long I would have waited if I didn't contact customer support.
