In Need of Critical Help

Joined
Oct 11, 2024
Posts
6
Hi
(Sorry in advance if my English is lacking. I'm not a native speaker)

From the spring of this year my system subjected to all sort of BSODs which most of them were MEMORY or KERNAL related after I accidentally through a 3rd-party app (Advance System Care IObit) deleted some files from the Temp folder in Drive C.
Fast forward to a month and a half ago, I reinstalled my Windows 10 but still I get BSODs (out of curiosity I have tweaked some settings here and there on system files which maybe worsen my PC).
For me, these BSODs occurres when:
1- Use Google Chrome, before getting any BSODs the page that I'm on will crash with the error message like "out of memory" most of the times even if one tab is open or other error messages and then I'll get MEMORY or KERNAL BSODs.
2- Trying to unzip heavy (10GB or heavier) Rar or Zip files.
3- Playing games like Lol, Genshin, or any game from Android Emulator (LDPlayer). Surprisingly I won't get any BSODs while playing Elden Ring which is weird. (SysnativeFileCollectionApp.zip attachment)

Other issues that I have is that SFC /SCANNOW command gives error and say it can't fix specific problems and DISM commands (restorehealth) stuck at 62.3% and can't solve anything. (CBS.log and dism.log attachment)
Also since this spring whenever I try to update my windows 10 either I get download error or Install error which will results to BSODs. I don't know why but somehow after 2 or 3 days it will download and install automatically without any issue.
Another thing is that CHKDSK /R /F /X command is not working, meaning when I restart it just show a loading screen but doesn't do anything and then goes to Desktop.

Last but not least, while I was running Sysnative App, it got stuck and gave me message of "Haven't hung, the application is still running" but the zip file was created already so I after 20 minutes I closed it, did I make a mistake?

Answers to some questions you might ask:
1- Are you using any Antivirus, even right now? -No and No
2- Have you installed Driver Verifier, even right now? -No and No
3- Are there any dust accumulated into your PC, even right now? -No and No
4- Are you using any VPN/Proxy/etc., even right now? -No and No
5- Did you change some of your system settings, even right now? -Unfortunately yes
6- Have you clean your browser cash and memory, even right now? -Yes, multiple times
7- Have you ever overclocked your system, even right now? -No and No

My system:
OS: Windows 10 Enterprise x64
CPU: Intel Core i7 8700K CPU @ 3.70GHz
Motherboard: ROG MAXIMUS X HERO (WI-FI AC)
BIOS: American Megatrends Inc. V.2701 Date 07/13/2021
Storage: Samsung SSD 860 EVO 1TB
Memory Ram: 4x16GB G.Skill Ram DDR4-3200 (1600 MHz)
Graphics: Intel(R) UHD Graphics 630 and NVIDIA GeForce GTX 1070 Ti
 

Attachments

Hi!

Two minidumps (one with bugcheck 0x1A and the other one with bugcheck 0xDE) say:

*** Memory manager detected X instance(s) of page corruption, target is likely to have memory corruption.

It seems a good suggestion to test your ram.
Set Memtest86 to do four passes, but run it two times to reach eight passes in total (if they removed the limit, set it directly to eight).




 
Last edited:
Also, event viewer suggests (insists!) you run: CHKDSK C: /F
It needs a reboot.
Move/backup important data on that disk, before you run repairs on it.
Chkdsk does some type of repair with the /F parameter specified, therefore backup should be done before it (chkdsk).
 
Last edited:
I would like to have a look at the health of the drives.
Please go to Download and click the blue zip button which will download a portable version of CrystalDiskInfo. Extract the zip file and run diskinfo64.exe which will ask for administrator rights, please allow it.
CrystalDiskInfo uses 3 colors for indication

  • Blue = good
  • Yellow = warning
  • Red = bad

A little below the menu you'll see drives with each a circle with a color, if any of these is NOT blue please click it.
Before making a screenshot, please do the following
- Go to function > Advanced feature > raw values, change it to 10 [DEC]
- Make sure all attributes are clearly visible
Make a screenshot of CrystalDiskInfo and post this screenshot in your next post. Do this for each drive.
 
Hi!

Two minidumps (one with bugcheck 0x1A and the other one with bugcheck 0xDE) say:



It seems a good suggestion to test your ram.
Set Memtest86 to do four passes, but run it two times to reach eight passes in total (if they didn't change the limit to four, otherwise change it directly to eight).





Also, event viewer suggests (insists!) you run: CHKDSK C: /F
It needs a reboot.
Move/backup important data on that disk, before you run repairs on it.
Chkdsk does some type of repair with the /F parameter specified, therefore backup should be done before it (chkdsk).

Hi again,

I've done the Memory Test, two times, and I got 10000 errors.
It didn't even pass the 1st phase on both tests.

As I said, the CHKDSK /F don't do anything.
Whenever I try the command with CMD or Poweshell and after restarting, while in booting screen, it shows the message "To skip disk checking, press any key within x second(s)" then after it tries to fix the drive, but it shows the message "Scanning and repairing drive (C:)..." and without scanning or repairing anything it just boot into Desktop.

Also, I've tried the command in safe mood (with network, with command prompt, etc.) but got the same results. I even tried to go to Advanced opinion --> Command Prompt but met with BSOD everytime.
 

Attachments

I would like to have a look at the health of the drives.
Please go to Download and click the blue zip button which will download a portable version of CrystalDiskInfo. Extract the zip file and run diskinfo64.exe which will ask for administrator rights, please allow it.
CrystalDiskInfo uses 3 colors for indication

  • Blue = good
  • Yellow = warning
  • Red = bad

A little below the menu you'll see drives with each a circle with a color, if any of these is NOT blue please click it.
Before making a screenshot, please do the following
- Go to function > Advanced feature > raw values, change it to 10 [DEC]
- Make sure all attributes are clearly visible
Make a screenshot of CrystalDiskInfo and post this screenshot in your next post. Do this for each drive.

Hi again,

Here's the screenshots, all blue.

CrystalDiskInfo_20241128215015.webp

CrystalDiskInfo_20241128215221.webp
 
Last edited by a moderator:
Actually, I don't remember if I checked the RAM frequency.
Check in the BIOS if the RAM is set to 2666 or a lower frequency.
If no, set it to that value and repeat the test.

If it is already set to that value or if you still get errors during the test after you set that value, read here, after the picture: Test RAM With Memtest86+
 
Last edited:
Actually, I don't remember if I checked the RAM frequency.
Check in the BIOS if the RAM is set to 2666 or a lower frequency.
If no, set it to that value and repeat the test.

If it is already set to that value or if you still get errors during the test after you set that value, read here, after the picture: Test RAM With Memtest86+

Hi again,

I don't know what kind of info you wanted so I took these pictures.

۲۰۲۴۱۱۲۹_۰۵۳۶۳۳.webp ۲۰۲۴۱۱۲۹_۰۵۳۷۵۲.webp
Note: I have not made any changes in BIOS and everything you see here are unchanged from the moment I got this custom made PC.

Also as you said I have to do the test again on my RAMs but this time, one by one, right?
 
Last edited by a moderator:

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