Hello,
Quick question the one file you had me download was called SFCFix.txt on other sites it is called SFCFix.zip. Did I download the correct one. I don't mean to question you. I just want to make sure I give you the correct information. Thank you for your help and understanding.
Yes, you downloaded the correct file. :dsmile:
SFCFix.zip is used when the helper is supplying replacement files. As I only needed you to run a diagnostic directive, providing a ZIP file (.zip) was unnecessary.
Using Windows Explorer, please navigate to C:\Windows\System32\DriverStore\FileRepository and create a new folder named
prnekcl2.inf_amd64_5d5f2ed31b4e4a9b (ensure you copy and paste the name, leaving no trailing space at the end).
Now navigate to
C:\Windows\Inf and copy
prnekcl2.inf. Paste this file into the folder you created.
Manually download and run the standalone installer for KB3000850 (
link). Let me know if the update installs.