[SOLVED] Machine 1: KB4499164 failed with 80070002 on WS 2008R2 Standard SP1 x64

[ankar84]

OS: Windows Server 2008 R2 Standard SP1 x64
Problem with KB4499164
Error Code 80070002
System Update Readness Tool (KB947821) did not help
SFCFix did not find any problems

 

[ankar84]

Here same error like here and here

2019-06-06 14:50:08, Info CBS Exec: Staging Package: Package_1638_for_KB4499164~31bf3856ad364e35~amd64~~6.1.1.8, Update: 4499164-4657_neutral_LDR, PinDeployment: amd64_3ad469a0d701d4e8dfa7fa2ceb43a818_31bf3856ad364e35_6.1.7601.24195_none_534a86f5728a5346
2019-06-06 14:50:08, Info CBS Failed to find file: amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.19002_none_5fbedab2ff32ee2b\MsSpellCheckingFacility.exe [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-06 14:50:08, Info CBS Failed to gather all required files. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-06 14:50:08, Info CBS Failed to gather all missing files for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-06 14:50:08, Info CSI 0000000e@2019/6/6:11:50:08.629 CSI Transaction @0x441f90 destroyed
2019-06-06 14:50:08, Error CBS Failed to pre- stage package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-06 14:50:08, Info CBS Perf: Stage chain complete.
2019-06-06 14:50:08, Info CBS Failed to stage execution chain. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-06 14:50:08, Error CBS Failed to process single phase execution. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-06 14:50:08, Info CBS WER: Generating failure report for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8, status: 0x80070002, failure source: Stage, start state: Resolved, target state: Installed, client id: WindowsUpdateAgent
2019-06-06 14:50:08, Info CBS Failed to query DisableWerReporting flag. Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-06 14:50:08, Info CBS Failed to add %windir%\winsxs\pending.xml to WER report because it is missing. Continuing without it...
2019-06-06 14:50:08, Info CBS Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing. Continuing without it...

But how to fix it?

 

[PeterJ]

Hello and welcome,

Follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download
  
  SFCFix and move the executable to your desktop.
• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

 

[ankar84]

Hello, Peter!

All my topics is for different servers, but after you set to other topics read-only, should I post here details of issues of all servers?
Now I see, that 3 of my different servers has similar issue with msspellcheckingfacility.exe and other has different issues.

Here is SFCFix result:

SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-06-07 07:47:12.278
Microsoft Windows Server 2008 R2 Service Pack 1 - amd64
Using .zip script file at C:\SFCFix\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs

Successfully created directory tree \\?\C:\Windows\winsxs\amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.19002_none_5fbedab2ff32ee2b.

Successfully copied file C:\Users\KarlanAAa01\AppData\Local\niemiro\Archive\amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.19002_none_5fbedab2ff32ee2b\msspellcheckingfacility.exe to C:\Windows\winsxs\amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.19002_none_5fbedab2ff32ee2b\msspellcheckingfacility.exe.

Successfully restored ownership for C:\Windows\winsxs
Successfully restored permissions on C:\Windows\winsxs
PowerCopy:: directive completed successfully.


Successfully processed all directives.
SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2019-06-07 07:47:31.263
Script hash: GYxTh3aeiFACX1zo6YXlELVzpB5GxIvfud+liw5J8LA=
----------------------EOF-----------------------

Script did not solved the issue:


Here is new CBS.log
A lot of [HRESULT = 0x80070490 - ERROR_NOT_FOUND] and it seems that fix did not made magic with msspellcheckingfacility.exe...

 

[ankar84]

After SFCFix script I launched sfc /scannow (no errors) and SURT. Here is a c:\Windows\Logs\CBS\CheckSUR.log
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2019-06-07 08:24

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI F Mark Missing 0x00000002 f!msspellcheckingfacility.e_a032e8b15b3370c9 amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.19002_none_5fbedab2ff32ee2b
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.19002_none_5fbedab2ff32ee2b\f!msspellcheckingfacility.e_a032e8b15b3370c9: MsSpellCheckingFacility.exe

Summary:
Seconds executed: 556
Found 1 errors
Fixed 1 errors
CSI F Mark Missing Total count: 1
Fixed: CSI F Mark Missing. Total count: 1
(w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache

After SURT I launched installation of KB4499164 again with no luck.
New CBS.log attached

In new CBS.log new error:

2019-06-07 08:37:14, Info CBS Exec: Staging Package: Package_1638_for_KB4499164~31bf3856ad364e35~amd64~~6.1.1.8, Update: 4499164-4657_neutral_LDR, PinDeployment: amd64_3ad469a0d701d4e8dfa7fa2ceb43a818_31bf3856ad364e35_6.1.7601.24195_none_534a86f5728a5346
2019-06-07 08:37:14, Info CBS Failed to find file: amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_11.2.9600.19002_none_7b373ce5c2b4b4b7\iexplore.exe [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-07 08:37:14, Info CBS Failed to gather all required files. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-07 08:37:14, Info CBS Failed to gather all missing files for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-07 08:37:14, Info CSI 00000012@2019/6/7:05:37:14.451 CSI Transaction @0xca7230 destroyed
2019-06-07 08:37:14, Error CBS Failed to pre- stage package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-07 08:37:14, Info CBS Perf: Stage chain complete.
2019-06-07 08:37:14, Info CBS Failed to stage execution chain. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-07 08:37:14, Error CBS Failed to process single phase execution. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-07 08:37:14, Info CBS WER: Generating failure report for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8, status: 0x80070002, failure source: Stage, start state: Resolved, target state: Installed, client id: WindowsUpdateAgent
2019-06-07 08:37:14, Info CBS Failed to query DisableWerReporting flag. Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-07 08:37:14, Info CBS Failed to add %windir%\winsxs\pending.xml to WER report because it is missing. Continuing without it...
2019-06-07 08:37:14, Info CBS Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing. Continuing without it...
2019-06-07 08:37:14, Info CBS Reboot mark refs: 0

 

[ankar84]

Peter, as I understand from your SFCFix.zip, now I need to get iexplore.exe form folder C:\Windows\winsxs\amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_11.2.9600.19002_none_7b373ce5c2b4b4b7 and make archive SFCFix.zip similar to yours, but with amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_11.2.9600.19002_none_7b373ce5c2b4b4b7\iexplore.exe file and run SFCFix.exe with that SFCFix.zip by drag-n-drop.

But now is the main question for me is where to get that iexplore.exe file inside amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_11.2.9600.19002_none_7b373ce5c2b4b4b7 folder
I have a lot of healthy WS2008R2 servers, and I did search iexplore.exe in c:\Windows\winsxs\ on one of that healthy server with result:


As you can see, there is a lot of copies of different versions of file iexplore.exe, but no amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_11.2.9600.19002_none_7b373ce5c2b4b4b7 folder.
So where I can get right iexplore.exe file, and where did you got MsSpellCheckingFacility.exe file?

 

[PeterJ]

All my topics is for different servers, but after you set to other topics read-only, should I post here details of issues of all servers?

Absolutely not. It was unclear to us that these were from different machines as they look very similar. To avoid any confusion for the helpers and yourself I have renamed the threads.

Please do not post multiple replies. Follow the given instructions only and then wait for a reply.

 

[Will]

Hey @ankar84 - with the multiple machines, what are you currently using these for? Are they used for a business you're part of, or come into a PC repair shop?

Any ideas why they'd all end up with Windows Update issues at once? e.g. shared software causing issues. It seems weird to get that many failures all at once.

 

[ankar84]

Absolutely not. It was unclear to us that these were from different machines as they look very similar. To avoid any confusion for the helpers and yourself I have renamed the threads.

Thanks a lot!

Please do not post multiple replies. Follow the given instructions only and then wait for a reply.

Ok, I understand that, but update proccess is hurries me.

Hey @ankar84 - with the multiple machines, what are you currently using these for?

Hello, Will!
These servers are different purpuse old (legacy) servers, some Certification Authority, some for 3-rd party software (for information security and DLP)

Are they used for a business you're part of, or come into a PC repair shop?

Yes, these servers are used in my company.

Any ideas why they'd all end up with Windows Update issues at once? e.g. shared software causing issues. It seems weird to get that many failures all at once.

Yes, I have idea why it happend.
A lot of our servers did not installed updates on a regular basis. May 2019 RDP vulnerability forced administrators of that serves to install all updates. Some serves got 200 or so updates. And now I have about 10 WS2008R2 with installation problems (3 of them very similar - msspellcheckingfacility.exe not found error) and other unique.
I'm system administrator responsible for WSUS and windows update process.
I have some technics to fix client WU issues (WU reset), but I don't know how to fix difficult CBS problems, so I'm here, hope you help me with that.

 

[PeterJ]

Remove Update Manually

1. Click on the Start button and in the search box, type Command Prompt.
2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
3. When command prompt opens, copy and paste the following command into it, then press enter.
   wusa /uninstall /KB:4103713
   
4. Let me know if it says it was successful or if there are any errors.

 

[ankar84]

Remove Update Manually

1. Click on the Start button and in the search box, type Command Prompt.
2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
3. When command prompt opens, copy and paste the following command into it, then press enter.
   wusa /uninstall /KB:4103713
4. Let me know if it says it was successful or if there are any errors.

Hi, Peter!
KB4103713 is a Preview of Monthly Rollup.
We never install any preview updates according to advices of Woody Leonard, so

---------------------------
Windows Update Standalone Installer
---------------------------
The update KB4103713 is not installed on this computer.
---------------------------
OK   
---------------------------

 

[PeterJ]

Please do following:

FRST Registry Search

1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
   Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
5. Download the Farbar Recovery Scan Tool and save it to your Desktop:
   64-bit: Downloading Farbar Recovery Scan Tool
   
6. Right-click on the file FRST64.exe and choose Run as administrator.
7. Copy and paste KB4103713 into the Search box and click the Search Registry button.
8. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
9. You may close any remaining open windows now.

 

[ankar84]

Farbar Recovery Scan Tool (x64) Version: 10-06-2019 01
Ran by User (13-06-2019 05:27:06)
Running from C:\SFCFix
Boot Mode: Normal

================== Search Registry: "KB4103713" ===========


====== End of Search ======

 

[ankar84]

I think, I found the solution for code 80070002 on installation of KB4499164 (MsSpellCheckingFacility.exe [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND)
1. I apply PeterJ fix for MsSpellCheckingFacility.exe from post Machine 1: KB4499164 failed with 80070002 on WS 2008R2 Standard SP1 x64
2. Run SURT to finish fix
3. Got amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_11.2.9600.19002_none_7b373ce5c2b4b4b7\iexplore.exe [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND] error
4. By advice of niemiro in private message I try to install KB4103768 with success.
5. Try to install KB4499164 with windows update - SUCCESS!


Why KB4103768? So, niemiro researched like that:
windows build "9600.19002" - Google Search
--> Wiki
--> https://support.microsoft.com/en-us/help/4103768/cumulative-security-update-for-internet-explorer/
--> Microsoft Update Catalog

So, I have 3 or so servers with exact that issue, and now I have full solution for that!

Thanks a lot for PeterJ and niemiro (and whole forum) for help!

 

[PeterJ]

Your welcome. This thread will be marked as solved.