I found a similar issue here: https://www.sysnative.com/forums/windows-update/12902-problem-with-windows-updates.html. But the solution offered did not work for me. Help is appreciated. Thanks.
Need Help -- Updates KB2901983 & KB3001652 Continiously Fail
- Thread starter partagas
- Start date
SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-02-18 10:50:29.983
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Sevil\Desktop\SFCFixScript.txt []
Collect:: directive completed successfully.
Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-02-18 10:53:56.432
----------------------EOF-----------------------
Start time: 2015-02-18 10:50:29.983
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Sevil\Desktop\SFCFixScript.txt []
Collect:: directive completed successfully.
Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-02-18 10:53:56.432
----------------------EOF-----------------------
Hello and welcome to the forum :)
Can you please run the following scan?
SFC /SCANNOW
Convert CBS.log to CBS.txt
Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive
Can you please run the following scan?
SFC /SCANNOW
- Click on the
button. Inside the search box type in CMD
- Right click on CMD => Choose Run as Administrator
- Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
- Please wait for this to Finish before continuing with the rest of the steps.
Convert CBS.log to CBS.txt
- Click on the button => Inside the search box copy and paste the following command:
Code:cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" - Press Enter
- Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread
Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive
CBS log is not detecting any corruptions.
What is the error code you are getting?
What is the error code you are getting?
That error is not enough to go off.
Windows Update Log
C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log
Windows Update Log
- Click on the Start button -> Inside the search box copy and paste the following command
cmd /c copy %windir%\WindowsUpdate.log "%userprofile%\Desktop\WindowsUpdate.txt" - Please go to your desktop and attach WindowsUpdate.txt to your next post
C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log
View attachment WindowsUpdate.rar
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-02-22 10:34
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 1376
No errors detected
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-02-22 10:34
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 1376
No errors detected
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-02-22 10:34
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 1376
No errors detected
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-02-22 10:34
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 1376
No errors detected
Thank you, that part looks fine aswell.
KB2901983
KB3001652
So we have the full error now 0x80070643. Which is a pretty generic error it means Installed_failed, but doesn't say why. Can you please upload the following?
Export CBS folder
KB2901983
Code:
2015-02-20 06:34:43:725 436 1d58 DnldMgr *************
2015-02-20 06:34:43:725 436 1d58 DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdates]
2015-02-20 06:34:43:725 436 1d58 DnldMgr *********
2015-02-20 06:34:43:725 436 1d58 DnldMgr * Call ID = {55BFA6E0-737A-4412-95B5-959A645279C9}
2015-02-20 06:34:43:725 436 1d58 DnldMgr * Priority = 1, Interactive = 0, Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}
2015-02-20 06:34:43:725 436 1d58 DnldMgr * Updates to download = 1
2015-02-20 06:34:43:725 436 1d58 Agent * Title = Microsoft .NET Framework 4.5.2 for Windows 7 x64-based Systems (KB2901983)
2015-02-20 06:34:43:725 436 1d58 Agent * UpdateId = {74256EC4-CE5C-46AE-B60F-7BB99C5B0C7D}.200
2015-02-20 06:34:43:725 436 1d58 Agent * Bundles 1 updates:
2015-02-20 06:34:43:725 436 1d58 Agent * {FB8F3684-96E8-441E-B45D-8A5A0F1AB716}.200
2015-02-20 06:34:43:725 436 1d58 DnldMgr *********** DnldMgr: Regulation Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
2015-02-20 06:34:43:725 436 1d58 DnldMgr * Regulation call complete. 0x00000000
2015-02-20 06:34:43:725 436 109c AU Successfully wrote event for AU health state:0
2015-02-20 06:34:43:726 436 1d58 DnldMgr *********** DnldMgr: New download job [UpdateId = {FB8F3684-96E8-441E-B45D-8A5A0F1AB716}.200] ***********
2015-02-20 06:34:43:726 436 1d58 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update FB8F3684-96E8-441E-B45D-8A5A0F1AB716 is "PerUpdate" regulated and can NOT download. Sequence 2689 vs AcceptRate 0.
2015-02-20 06:34:43:726 436 1d58 DnldMgr * Update is not allowed to download due to regulation.
2015-02-20 06:34:43:726 436 1d58 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update FB8F3684-96E8-441E-B45D-8A5A0F1AB716 is "PerUpdate" regulated and can NOT download. Sequence 2689 vs AcceptRate 0.
2015-02-20 06:34:43:726 436 1d58 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update FB8F3684-96E8-441E-B45D-8A5A0F1AB716 is "PerUpdate" regulated and can NOT download. Sequence 2689 vs AcceptRate 0.
2015-02-20 06:34:43:726 436 1d58 Agent *********
2015-02-20 06:34:43:726 436 1d58 Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdates]
2015-02-20 06:34:43:726 436 1d58 Agent *************KB3001652
Code:
2015-02-22 03:01:03:209 436 31c Agent *************
2015-02-22 03:01:03:209 436 31c Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2015-02-22 03:01:03:209 436 31c Agent *********
2015-02-22 03:01:03:209 436 31c Agent * Online = No; Ignore download priority = No
2015-02-22 03:01:03:209 436 31c Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2015-02-22 03:01:03:209 436 31c Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2015-02-22 03:01:03:209 436 31c Agent * Search Scope = {Machine}
2015-02-22 03:01:34:744 436 31c Agent * Added update {74256EC4-CE5C-46AE-B60F-7BB99C5B0C7D}.200 to search result
2015-02-22 03:01:34:744 436 31c Agent * Added update {6D8FB942-0A54-47C9-98D3-3C006D5A733E}.204 to search result
2015-02-22 03:01:34:744 436 31c Agent * Found 2 updates and 82 categories in search; evaluated appl. rules of 2724 out of 5066 deployed entities
2015-02-22 03:01:34:776 436 31c Agent *********
2015-02-22 03:01:34:776 436 31c Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2015-02-22 03:01:34:776 436 31c Agent *************
2015-02-22 03:01:34:825 436 31c Report REPORT EVENT: {119E0705-A8F7-4A99-A42C-9358E96BD3B3} 2015-02-22 03:01:02:942-0600 1 195 101 {6D8FB942-0A54-47C9-98D3-3C006D5A733E} 204 80070643 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Microsoft Visual Studio 2010 Tools for Office Runtime (KB3001652).
2015-02-22 03:01:34:826 436 a78 AU >>## RESUMED ## AU: Search for updates [CallId = {288DA85E-D545-4FC5-9506-BFC1B1488075}]
2015-02-22 03:01:34:826 436 a78 AU # 2 updates detected
2015-02-22 03:01:34:826 436 a78 AU #########
2015-02-22 03:01:34:826 436 a78 AU ## END ## AU: Search for updates [CallId = {288DA85E-D545-4FC5-9506-BFC1B1488075}]
2015-02-22 03:01:34:826 436 a78 AU #############So we have the full error now 0x80070643. Which is a pretty generic error it means Installed_failed, but doesn't say why. Can you please upload the following?
Export CBS folder
- Click the Start button then click Computer.
- Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
- Find and double click on the Logs folder.
- Right-click on the CBS folder, and select Copy.
- Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
- Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
- A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
- Attach this to your next post please.
Thank you. Here it is: https://www.dropbox.com/s/sgde2zugzb7dktx/CBS.rar?dl=0
Following this KB Article article which details how to enable or disable verbose Windows Installer logging. How to enable Windows Installer logging
I want you to:
1) Enable verbose Windows Installer logging (use the Fix-It at the above link)
2) Re-run Windows Update. Try to install any updates you are offered.
3) Download the KB update in question and try to install it manually: KB2901983 & KB3001652
4) Disable verbose Windows Installer logging using the matched pair Fix-It from the link I provided.
5) Follow Stephen's instructions to run collect.exe and upload both %temp%\vslogs.cab and C:\Windows\WindowsUpdate.log.
.net issues are sometimes quite difficult to fix. If it's Windows Installer store corruption we don't have a chance. If it's most other things a forced uninstall will do the trick - but we first need to check whether there's anything which could make the situation more complicated or unstable. In such a situation we have to attempt a fix, and it's a bit hit and miss as to whether your error will be fixable or not. Still, we'll hope for the best. With any luck the logfiles will reveal some useful information we can make use of.
I want you to:
1) Enable verbose Windows Installer logging (use the Fix-It at the above link)
2) Re-run Windows Update. Try to install any updates you are offered.
3) Download the KB update in question and try to install it manually: KB2901983 & KB3001652
4) Disable verbose Windows Installer logging using the matched pair Fix-It from the link I provided.
5) Follow Stephen's instructions to run collect.exe and upload both %temp%\vslogs.cab and C:\Windows\WindowsUpdate.log.
.net issues are sometimes quite difficult to fix. If it's Windows Installer store corruption we don't have a chance. If it's most other things a forced uninstall will do the trick - but we first need to check whether there's anything which could make the situation more complicated or unstable. In such a situation we have to attempt a fix, and it's a bit hit and miss as to whether your error will be fixable or not. Still, we'll hope for the best. With any luck the logfiles will reveal some useful information we can make use of.