Odd issues in Windows 10, even losing system files.

Black Tiger

Black Tiger

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Joined
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Hello.
I was referenced to here bij @Maxstar and was asked by him to tag @x BlueRobot too for this issue.

Short description of what happened.
It's a newly bought pc in 2017. With an MSI mainboard which has that military logo in the bios. PC is an Intel i5, I can give specific specs if needed.
Problem is that now already for the 3rd time I have this pc (got it from a friend), it works some time, then suddenly strange things start to happen like disturbances in applications or they don't even start, Windows is starting to misbehave.
All in a way that it would point to either memory or disk problems. So we did an extensive memory test. Maxstar knows about this.
Last year October the system was already installed newly again. Also that time various Windows files were corrupted or missing and a repair was not possible anymore.
In May the PC had issues again and I was able to resolve it by doing several repair commands amongst the well-known DISM command.

Now suddenly 2 days ago, again things started happening again. A quick check learned that again some Windows system files were corrupted and even missing. So we did an extensive HDD check again, which resulted in the fact that no issues at all were found.
At this moment the HDD has been replaced and PC is back to my daughter who got it from me.

The harddisk which was in that PC before, is now in my own pc for investigation purposes.

Since neither the memory test nor the disk test pointed to isseus, I'm wondering what exactly is causing this problem now, since it seems to re-occur. At least with the old disk until now.
Is it still memory? Or is it indeed the disk? Or is it the sata cable? Or is it the onboard sata controller?
Because it runs for some months quite good and then suddenly things start to happen.

Now I managed to retreive the crashdump file from yesterday when I was trying to see what was going on and the system spontaniously rebooted on the automatic disk check Windows did.
Also I have a memory dump (which is too big to attach) and a minidump file from May this year, the other time the system was going crazy.
Unfortunately I was not able to use the tools referenced too here, because I was only now advised to post the issue and the dump here for investigation purposes.

I've attach botht he crashdump and the minidump to this thread.

Please let me know if additional information is needed. Also as said, the HDD where this occured with is available on my own pc at the moment as additional disk so I can access it.
 

Attachments

I've also uploaded your latest CBS log to my pCloud drive, this because it contains several problems and weird glitches which I haven't seen before.

Some excerpts;
Rich (BB code): 
2022-10-26 23:58:44, Info                  CSI    0000005d [SR] Verify complete
2022-10-26 23:589yaXR5IjpudWxsfSx7InJlZl9pZCI6IjE5IiwiY29uZGl0aW9uYWxfcGFyYW1ldGVyIjoiY2xpZW50LmFmZm

2022-10-27 16:45:41, Info                  CBS    Appl: detect Parent, Package: Package_51_for_KB5005716~31bf3856ad364e35~amd64~~10.0.1.5, Parent: Microsoft-Windows-Client-Desktop-Required-Package~31bf3856ad364e35~amd64~sl-SI~10.0.19041.1, Disposition = Detect, VersionComp: EQ, BuildComp: EQ, RevisionComp: GE, Exist: present
2022-10-27 16:45:41, Info                  CBS    Appl: detectParent: no parent found, go absent
2022-10-27 16:45:41, Info                  CBS    AM�  �����������������ة��������������������������ȸ��ȹ��ة�ʸ��ʨ��ʸ���ة��ȹ�����ڸ���ȩ��ȩ�����ʸ��ʸ��ʨ��ڸ��ʸ������ʨ��ڸ��
             ��     ���    �����   �� ��� ������������
�����  ܰ�����
ܐ������ ������


2022-10-27 16:57:36, Info                  CSI    00000690 Direct SIL provider: Number of files opened: 2T E > 0 5 - 1 0 - 2 0 1 6 < / I N F D A T E >
 
           < I N F V E                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               S I O N > 6 . 1 6 . 0 . 3 1 9 7 < / I N F V E R S I O N >
 
           < H A R D W A R E                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              D > H D A U D I O \ F U N C _ 0 1 & a m p ; V E N _ 8 0 8 6 & a m p ; D E V _ 2 8 0 7 & a m p ; S U B S Y S _ 8 0 8 6 0 1 0 1 & a m p ; R E V _ 1 0 0 0 < / H A R D W A R E I D >
 
           < S E R V I C E > I n t c D A u d < / S E R V I C E >
 
           < S U B M I S S I O N I D > 1 8 3 9 3 1 5 < / S U B M I S S I O N I D >
 
           < C L A S S G U I D > 4 d 3 6 e 9 6 c - e 3 2 5 - 1 1 c e - b f c 1 - 0 8 0 0 2 b e 1 0 3 1 8 < / C L A S S G U I D >
 
           < D R I V E R > I n t c D A u d . s y s < / D R I V E R >
 
      < / D E V I C E >
 
It seems that the latest crash was due to attempting to open a registry key, possibly related to AutoConverter?

Rich (BB code): 
1: kd> !du ffff9683314c83d0
SOFTWARE\CLASSES\CLSID\{F9A874B6-F8A8-4D73-B5A8-AB610816828B}\AUTOCONVERTTO

Rich (BB code): 
1: kd> !error c0000006
Error code: (NTSTATUS) 0xc0000006 (3221225478) - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

Nevertheless, judging from your CBS log as well, I highly suspect that there is hardware issues here. What diagnostic tests have you run for the hard drive?
 
Hello @x BlueRobot thank you for responding.

I have no clue on that AutoConvertor, don't know what it is, but it might be something my daughter used.
Indeed we were thinking of a hardware issue, but we couldn't get the finger behind which hardware exactly, which is why we thought the crashdump might shed some light on this, but I'm not able to investigate that.

For the hard drive, it's a Seagate Barracude 2 TB (ST2000DM006-2DM164). In May I've used SeaTools to investigate.

Yesterday on advise of Maxstar I used GSmartControl and had it run the Extended Self-Test. Which completed without any errors.
 
I wasn't sure before which version I used. But I've just checked the harddisk and found that Seatools was installed, so I must have been using the Windows GUI version, not the bootable SeaTools.
This gave no errors as a result.

If you want or if that helps, I can try Seatools again from my PC, the disk is not as bootable disk in my PC, so I won't be needing the bootable seatools if I'm correct, right?
 
The bootable version is used outside of Windows, you'll need to place the tool onto a bootable USB or DVD and then run it. It used to be called SeaTools DOS. The tool and the user guide are both available from here - SeaTools | Seagate Support US
 
Yes, the bootable version tends to be more reliable and accurate. You'll want to run a Long Generic test which performs the most comprehensive scan of the entire disk.
 
Okay, if it passes, then we can investigate further. The issue does appear to most likely be hardware related from the information you've provided so far.
 
I've done the "Long generic test" which has just finished and gave a Pass 100%.
I can't do another long memory test at the moment as the PC is not here at the moment. However, that was fine (long test from bootable usb) before too. It ran a 4 pass test for 5 hours and all was fine.
I also have done the HCI memory test (for more than 200%) which also was fine, so I guess we can exclude HDD and memory then?
 
How has the drive been when connected to your own system? Have you tried booting from that drive?
 
Booting wasn't a problem in the original system.

I haven't tried booting from that drive on my system. I'd rather not try that for a couple of reasons.

However I have another pc with which I can try, but since that Windows has any kind of corrupted and missing files I don't think it will work fine. If it boots, do you want me to provide some information? Or what do I need to investigate from that boot?
 
I just want to try and establish if there is any problems with the motherboard and/or the SATA cable. If the installation is corrupted and it doesn't boot, then you'll ideally want to perform a clean install and then boot from it using a known good motherboard, if the system doesn't become corrupt or behave erratically with the original SATA cable, then you know that the other motherboard must have issues. If it has issues with the known good motherboard and the original SATA cable, then you know that the cable must be bad.

You've performed a clean install in the past with that hard drive and eventually the operating system got corrupt again. The issue certainly seems to lie with a hardware fault somewhere.
 
x BlueRobot said:
The issue certainly seems to lie with a hardware fault somewhere.
Click to expand...
Yes, that was also our conclusion that it must be some hardware fault somewhere.

The installation is clearly corrupted, but it did boot from the original system.
I've now tried on an older (2011 bios) i5 from 2nd generation which should be able to do UEFI boot however, and it does not boot now.
Black screen with blinking cursor. But maybe that system is too old. Tried the same on a core2duo system, same result, but that one had no UEFI support.
Unfortunately I can't test booting on my own pc, because that would require me to remove the m.2 nvme SSD.

I've been working with pc's (and repairing them) for many years, like 3 decades. But I never encountered an issue as odd as this one yet.
Normally it's more clear or at least better to find out when it's a HDD or memory issue. Even a cable issue I found a couple of times in the past.
They are all issues in which things do not work fine for so many months, but start giving issues sooner or if they don't give issues sooner, it at least can be found by the test programs.

But this one is so odd. Clean install, works perfectly for various months and then suddenly it start getting these issues with corrupted files mainly. And it's not a malware cause.
So yes, hardware, but which one.

The problem here is that if I would do a clean install and then boot it using a good motherbord, we're not any further, because I would have to use that system and wait various months to see if the problem would re-occur, because that's how it is in the original system. Clean install, works great for months and then suddenly start getting corrupted.
The fact that it works great for months (first time 7 months, then repaired and worked fine another 5 months) is what amazes me. Never had something weird in the past any time.

I'm starting to feel like it must be some mainboard issue, but I still don't understand why the issue every time occurs quite suddenly after such a long time.

Which is why I decided to put in a new HDD anyway, clean install and then wait and see. If that will give problems again, replace the SATA cable. If that does not fix things, it must be the mainboard.
But that is more a trial and error way of doing things.

I had hope maybe more specific information to the specific cause could be find in one of the files provided.

Seems not unfortunately. But I'm getting a bit afraid that it might be some kind of odd mainboard issue.
 
I know the history of this problem quite well, and this is a very odd problem, maybe it might be worth to check the PSU as well? Perhaps it has to do with power cycling issues, that causing the system to become corrupted?
 
It is odd that the issue only appears to happen after a few months, however, there is much else we can do I'm afraid unless the system were to crash more frequently and we were able to get a better picture as to why it is crashing. The single dump file which was provided just indicated that a registry key wasn't able to be paged back into memory due to some unknown I/O error. These are typically due to bad RAM and/or disk-related errors from my experience dealing with them.
 
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