PC Random Restarts – Need Help Diagnosing Instability

S

Suf_skk

Member
Joined
Feb 16, 2025
Posts
16
Hi everyone,

Im experiencing random, instant restarts on my PC and I could really use some help diagnosing the issue. Below are my system specs, a description of the problem, and the troubleshooting steps Ive taken so far.

System Specs:

CPU: AMD Ryzen 7 7700X
Cooler: Cooler Master Liquid Atmos 360 AIO
Motherboard: ASUS ROG Strix X670E-F Gaming WiFi
RAM: (e.g., 32GB DDR5-6000MHz; please adjust if needed)
GPU: ASUS ROG Strix RTX 3070
PSU: Corsair RM850e (850W, 80+ Gold, Fully Modular)
Storage: NVMe SSD and additional HDD(s)
Case: Corsair 4000D Airflow
OS: Windows 11 pro (Fresh Install)

The Issue


My PC is randomly restarting with no blue screen of death (BSOD) it just instantly restarts. The restarts occur under load (during gaming) I can run Bops 6 for around 15/20 min before my pc restarts, Ive ruled out overheating since all temperatures are stable and within normal ranges.

Troubleshooting Steps So Far

1. BIOS Update & Reset:

Updated my BIOS to the latest version 2704 (then later reset it to default settings to rule out configuration issues).

2. Driver Reinstallation:

Reinstalled all key drivers (GPU, chipset, etc.) using clean installation methods (DDU was used for NVIDIA drivers).

3. RAM Testing:



Ran MemTest86 for multiple passes (2 passes so far with no errors still ongoing) to verify that my memory is stable, also ran msdchd with no errors.

4. Temperature Monitoring:

Monitored CPU/GPU temperatures during gaming and idle no overheating issues found.

5. Windows & Power Settings:

Verified Windows power settings (using Balanced or High Performance) and checked for background processes that might be causing high CPU usage.

Adjusted settings related to Windows Update and other background tasks.

6. PSU Consideration:

Currently using a Corsair RM850e, which I know is a solid unit. However, Im still considering whether power delivery issues might be causing the restarts.

What Im Considering Next

PSU Testing/Swap:


Im wondering if the RM850e might be unstable or failing, even though it’s generally a good unit. Im considering testing with or upgrading to the RM850x for potentially better power stability.


GPU/Motherboard Testing:
I havent yet swapped my GPU or done any in-depth motherboard diagnostics. Id appreciate suggestions on how to further isolate whether the GPU or motherboard might be at fault.

Event Viewer Analysis:
Ive checked Event Viewer for errors around the restart times, but any insight into interpreting the logs would be helpful.

Has anyone experienced similar issues or have suggestions on further steps to isolate the cause? Any help with diagnosing PSU, GPU, or motherboard faults would be greatly appreciated!

Thanks in advance for your assistance.





Feel free to modify any details to better match your situation. Good luck, and I hope we can pinpoint the culprit soon!
 
Could you follow these instructions please
jcgriff2

Thread 'Blue Screen of Death (BSOD) Posting Instructions - Windows 11, 10, 8(.1), 7 and Vista'

1571597606883.png
v5.0.3, 28 Mar 2024

Sysnative BSOD Posting Instructions
​
Info


For Windows 11, Windows 10, Windows 8 / 8.1, Windows 7, and Windows Vista systems only!
The BSOD App will run on both x64 (64-bit) and x86 (32-bit) systems.
DO NOT run this app on Windows XP systems. The app will not damage an XP system; rather most CMD (shell) commands will just fail.

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Version Information
Please ensure that you download SysnativeFileCollectionApp version 5.0.3 if you are using Windows 10 or Windows 11.
Please note that this is...

  • Thanks
 
  • Is the OS an OEM version downloaded from windows and purchased a key
  • Age of system? (hardware) all new besides from thew gpu the gpu w2as purchased from cex and comes with a 5 year warranty
  • Age of OS installation? 2 days
  • Have you re-installed the OS? yes
  • CPU
  • Is driver verifier enabled or disabled?
  • What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth)firewall
  • Are you using proxy, vpn, ipfilters or similar software?none
 

Attachments

Suf_skk said:
Hi everyone,

Im experiencing random, instant restarts on my PC and I could really use some help diagnosing the issue. Below are my system specs, a description of the problem, and the troubleshooting steps Ive taken so far.

System Specs:

CPU: AMD Ryzen 7 7700X
Cooler: Cooler Master Liquid Atmos 360 AIO
Motherboard: ASUS ROG Strix X670E-F Gaming WiFi
RAM: (e.g., 32GB DDR5-6000MHz; please adjust if needed)
GPU: ASUS ROG Strix RTX 3070
PSU: Corsair RM850e (850W, 80+ Gold, Fully Modular)
Storage: NVMe SSD and additional HDD(s)
Case: Corsair 4000D Airflow
OS: Windows 11 pro (Fresh Install)

The Issue


My PC is randomly restarting with no blue screen of death (BSOD) it just instantly restarts. The restarts occur under load (during gaming) I can run Bops 6 for around 15/20 min before my pc restarts, Ive ruled out overheating since all temperatures are stable and within normal ranges.

Troubleshooting Steps So Far

1. BIOS Update & Reset:

Updated my BIOS to the latest version 2704 (then later reset it to default settings to rule out configuration issues).

2. Driver Reinstallation:

Reinstalled all key drivers (GPU, chipset, etc.) using clean installation methods (DDU was used for NVIDIA drivers).

3. RAM Testing:



Ran MemTest86 for multiple passes (2 passes so far with no errors still ongoing) to verify that my memory is stable, also ran msdchd with no errors.

4. Temperature Monitoring:

Monitored CPU/GPU temperatures during gaming and idle no overheating issues found.

5. Windows & Power Settings:

Verified Windows power settings (using Balanced or High Performance) and checked for background processes that might be causing high CPU usage.

Adjusted settings related to Windows Update and other background tasks.

6. PSU Consideration:

Currently using a Corsair RM850e, which I know is a solid unit. However, Im still considering whether power delivery issues might be causing the restarts.

What Im Considering Next

PSU Testing/Swap:


Im wondering if the RM850e might be unstable or failing, even though it’s generally a good unit. Im considering testing with or upgrading to the RM850x for potentially better power stability.


GPU/Motherboard Testing:
I havent yet swapped my GPU or done any in-depth motherboard diagnostics. Id appreciate suggestions on how to further isolate whether the GPU or motherboard might be at fault.

Event Viewer Analysis:
Ive checked Event Viewer for errors around the restart times, but any insight into interpreting the logs would be helpful.

Has anyone experienced similar issues or have suggestions on further steps to isolate the cause? Any help with diagnosing PSU, GPU, or motherboard faults would be greatly appreciated!

Thanks in advance for your assistance.





Feel free to modify any details to better match your situation. Good luck, and I hope we can pinpoint the culprit soon!
Click to expand...

I would like to provide an update, I’ve just installed a new psu Corsair rm850x and I just had a restart, I also ran memtest last night and had 8 passes
 
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2/16/2025 10:07:38 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: DESKTOP-5RCS3EE
Description:
The description for Event ID 41 from source Microsoft-Windows-Kernel-Power cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

0
0
0
0
0
0
0
0
0
False
0
0
False
0
0
False
False
0
0
3
0

The message resource is present but the message was not found in the message table

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>10</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2025-02-16T18:07:38.6163056Z" />
<EventRecordID>13514</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-5RCS3EE</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
<Data Name="LidReliability">false</Data>
<Data Name="InputSuppressionState">0</Data>
<Data Name="PowerButtonSuppressionState">0</Data>
<Data Name="LidState">3</Data>
<Data Name="WHEABootErrorCount">0</Data>
</EventData>
</Event>
 
Hi!

Install the free version of one of these programs designed to uninstall other programs:
wise program uninstaller 3.2.3 portable (current)
iobit uninstaller 14.2 (current)
smarty uninstaller 4.91 (current)
geek uninstaller 1.5.2 (working but a bit outdated)
revo uninstaller 2.5.8 portable (working but a bit outdated)

Then, with the help of the uninstaller program you chose (i.e., open it and it should remove the remnants after the normal uninstallation), uninstall msi afterburner and riva tuner.
Then send new logs.
 
xilolee said:
Hi!

Install the free version of one of these programs designed to uninstall other programs:
wise program uninstaller 3.2.3 portable (current)
iobit uninstaller 14.2 (current)
smarty uninstaller 4.91 (current)
geek uninstaller 1.5.2 (working but a bit outdated)
revo uninstaller 2.5.8 portable (working but a bit outdated)

Then, with the help of the uninstaller program you chose (i.e., open it and it should remove the remnants after the normal uninstallation), uninstall msi afterburner and riva tuner.
Then send new logs.
Click to expand...

I’ve ordered a replacement mobo as I think the mobo could be the issue it is arriving tomorrow. Is Msi afterburner and riva tuner interfering with the logs ?
 
I’m not getting bsods, only instant restarts, so you recommend me to uninstall them two programs, i will
Give it a go thank you.
 
I just uninstalled both programs using one of the uninstaller’s mentioned above, as soon as I tried to run the file collection app my pc restarted.
 

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