mbanderson
Member
- May 23, 2022
- 5
Hi Thanks in advance all your help/advice
A brief description of your problem (but you can also include the steps you tried):
My mums PC has been unstable, few times system when reset, it will alert an issue has occurred and run a system check. She also cannot launch Solitaire Collection from Microsoft Games, opens and closes - have tried doing an app reset and app uninstall but still persists. Also having issues with windows update, for the update “2022-05 Cumulative Update for Windows 10 Version 21H2 for x64-based Systems (KB5013942)” I get “Download error - 0x800736b3”. Posted a thread in Window Updates, and was recommended to raise a post here first.
Speccy: http://speccy.piriform.com/results/aEKehyALNKHUnW5CrMRkDcz
System Manufacturer? HP
Laptop or Desktop? Laptop
Exact model number (if laptop, check label on bottom) HP Pavilion Laptop 15-cw1043AU
OS ? (Windows 10, 8.1, 8, 7, Vista) Windows 10
x86 (32bit) or x64 (64bit)? X86 (64 bit)
(Only for Vista, Windows 7) Service pack? N/A - Windows 10
What was the original installed OS on system? Windows 10
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM/Preinstalled
Age of system? (hardware) 2 Years
Age of OS installation? 2 Years - Original Install
Have you re-installed the OS? No - Attempted to do a “reset” but failed
CPU - AMD Ryzen 5 3500U
RAM (brand, EXACT model, what slots are you using?) 8GB - Brand Unknown (I noted Speccy states 6gb?)
Video Card AMD Radeon Vega 8 (Inbuilt)
MotherBoard - (if NOT a laptop) N/A - Laptop
Power Supply - brand & wattage (if laptop, skip this one) N/A - Laptop
Is driver verifier enabled or disabled? Cannot see in Task Manager - assume disabled?
What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth). Windows Security
Are you using proxy, vpn, ipfilters or similar software? No
Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) No
Are you currently under/overclocking? Are there overclocking software installed on your system? No
A brief description of your problem (but you can also include the steps you tried):
My mums PC has been unstable, few times system when reset, it will alert an issue has occurred and run a system check. She also cannot launch Solitaire Collection from Microsoft Games, opens and closes - have tried doing an app reset and app uninstall but still persists. Also having issues with windows update, for the update “2022-05 Cumulative Update for Windows 10 Version 21H2 for x64-based Systems (KB5013942)” I get “Download error - 0x800736b3”. Posted a thread in Window Updates, and was recommended to raise a post here first.
- In an attempt to overcome the update problem, I ran a windows reset, but that failed to say something went wrong
- Dism /Online /Cleanup-Image /RestoreHealth gives a error 2 “the system cannot find the file specified”
- Ran sfc /scannow and it states “Windows Resource Protection found corrupt files but was unable to fix some of them.” - CBS Files are at ExpireBox | CBS.zip - Free File Sharing
- Have run Malware Bytes - no malware detected
- Attached is the SysnativeFileCollectionApp files. Note, I could not run it under my mums ID, get an error so created a new local user to execute this (Error Below)
Speccy: http://speccy.piriform.com/results/aEKehyALNKHUnW5CrMRkDcz
System Manufacturer? HP
Laptop or Desktop? Laptop
Exact model number (if laptop, check label on bottom) HP Pavilion Laptop 15-cw1043AU
OS ? (Windows 10, 8.1, 8, 7, Vista) Windows 10
x86 (32bit) or x64 (64bit)? X86 (64 bit)
(Only for Vista, Windows 7) Service pack? N/A - Windows 10
What was the original installed OS on system? Windows 10
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM/Preinstalled
Age of system? (hardware) 2 Years
Age of OS installation? 2 Years - Original Install
Have you re-installed the OS? No - Attempted to do a “reset” but failed
CPU - AMD Ryzen 5 3500U
RAM (brand, EXACT model, what slots are you using?) 8GB - Brand Unknown (I noted Speccy states 6gb?)
Video Card AMD Radeon Vega 8 (Inbuilt)
MotherBoard - (if NOT a laptop) N/A - Laptop
Power Supply - brand & wattage (if laptop, skip this one) N/A - Laptop
Is driver verifier enabled or disabled? Cannot see in Task Manager - assume disabled?
What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth). Windows Security
Are you using proxy, vpn, ipfilters or similar software? No
Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) No
Are you currently under/overclocking? Are there overclocking software installed on your system? No