PINTLGB.IMD corrupt, is preventing windows updates from working

Biggest Orange · Nov 4, 2014

So apparently PINTLGB.IMD is corrupt according to SFC

and this is causing all windows updates to cause windows to fail to load.

How do I fix this? I've been reading the forums and read something about SFCfix

Also attached is my cbs.txt if it helps.

Also my computer model is a Asus G74SX and I am on Windows 7 Home Premium if that helps at all

Go The Power · Nov 6, 2014

Hello,

The log you provided doesn't actually indicate which PINTLGB is corrupt, there are a few of them. Can you please upload the whole CBS folder for me please?

Export CBS folder

Right click on the

button
Click on File Explorer
Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
Find and double click on the Logs folder.
Right-click on the CBS folder, and select Copy.
Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
Attach this to your next post please.

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

Biggest Orange · Nov 6, 2014

I am at work right now but I will test this when I get home.

I do recall it saying both the store copy and the current copy in the directory are corrupt. I'll do this when I get home.

Go The Power said:
Hello,

The log you provided doesn't actually indicate which PINTLGB is corrupt, there are a few of them. Can you please upload the whole CBS folder for me please?

Export CBS folder

Right click on the

button

Click on File Explorer

Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.

Find and double click on the Logs folder.

Right-click on the CBS folder, and select Copy.

Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.

Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.

A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.

Attach this to your next post please.

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

Biggest Orange · Nov 7, 2014

I have uploaded CBS.zip to my Onedrive, the link is as follows

https://onedrive.live.com/redir?resid=9A0751A63C1905F9!200&authkey=!ANGQ67NpA4r-xoU&ithint=file,zip

Awaiting further instructions sir

Go The Power · Nov 12, 2014

Please follow the instructions Here to run the System Update Readiness Tool. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log

Biggest Orange · Nov 13, 2014

C:\Windows\Logs\CBS\CheckSUR.log
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.18489
2014-11-03 19:32

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\Package_7_for_KB2779030~31bf3856ad364e35~amd64~~6.1.1.2.cat
(f) CBS Catalog Missing 0x00000002 servicing\Packages\Package_for_KB2800095_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 372
Found 4 errors
CBS MUM Corrupt Total count: 2
CBS Catalog Missing Total count: 2

Unavailable repair files:
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
servicing\packages\Package_7_for_KB2779030~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_for_KB2800095_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
servicing\packages\Package_7_for_KB2779030~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_for_KB2800095_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat

C:\Windows\Logs\CBS\CheckSUR.persist.log
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.18489
2014-11-03 19:32

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\Package_7_for_KB2779030~31bf3856ad364e35~amd64~~6.1.1.2.cat
(f) CBS Catalog Missing 0x00000002 servicing\Packages\Package_for_KB2800095_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 372
Found 4 errors
CBS MUM Corrupt Total count: 2
CBS Catalog Missing Total count: 2

Unavailable repair files:
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
servicing\packages\Package_7_for_KB2779030~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_for_KB2800095_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
servicing\packages\Package_7_for_KB2779030~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_for_KB2800095_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat

I presume this isnt looking pretty sir

Go The Power · Nov 13, 2014

Hello,

Did you run SURT?

The logs you provided are showing an old time stamp:
Checking System Update Readiness.
Binary Version 6.1.7601.18489
2014-11-03 19:32

Biggest Orange · Nov 14, 2014

Oh..hnnng sorry I forgot to somehow I remembered to post the logs but those arent the right ones, I will try it again and post em toomorow when I have time and am Off work for the weekend, appologies

Biggest Orange · Nov 14, 2014

Oh..hnnng sorry I forgot to somehow I remembered to post the logs but those arent the right ones, I will try it again and post em toomorow when I have time and am Off work for the weekend, appologies

Go The Power · Nov 15, 2014

No worries at all. Let me know how it goes :)

Biggest Orange · Nov 15, 2014

Ran into some oddball issues that were causing the SURT Tool to fail to install the KB

I might have those fixed. Sorry about the lack of response.

Biggest Orange · Nov 16, 2014

Got em!

CheckSUR

Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2014-11-15 21:38

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1208
No errors detected

CheckSUR Persist

Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2014-11-15 21:38

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1208
No errors detected

By the looks of things it isnt finding any problems, I did defrag my computer using Defraggler the other day for an unrelated reason of wanting to partition to install Ubuntu 14.04 (Not enough continuous space to shrink the volume lol). Did I just accidentally fix this whole issue or something?

Go The Power · Nov 16, 2014

Something must of repaired somewhere :)

Lets do a final scan with SFC to see how that goes:

SFC /SCANNOW

Click on the

button. Inside the search box type in CMD
Right click on CMD => Choose Run as Administrator
Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

Click on the

button => Inside the search box copy and paste the following command:
Code:
```
cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
Press Enter
Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

Biggest Orange · Nov 16, 2014

Uploading file right now

View attachment cbs.txt

Go The Power · Nov 16, 2014

That file is still showing a corrupt but this should fix for you.

Code:

2014-11-15 23:36:24, Info                  CSI    00000320 [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-11-15 23:36:24, Info                  CSI    00000321 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD do not match actual file [l:22{11}]"PINTLGB.IMD" :
  Found: {l:32 b:l4ReoUNWh7axj8oO76qf9ql41yMn3b3y+lmJH5RaV7w=} Expected: {l:32 b:J6AvUKZSQcIPKPun7NfGVWIMm3i+0inkQGELvMplJfQ=}

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

SFC /SCANNOW

Click on the

button. Inside the search box type in CMD
Right click on CMD => Choose Run as Administrator
Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

Click on the

button => Inside the search box copy and paste the following command:
Code:
```
cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
Press Enter
Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

Biggest Orange · Nov 16, 2014

Code:

SFCFix version 2.4.1.0 by niemiro.Start time: 2014-11-16 08:55:44.037
Using .zip script file at C:\Users\Mike Zabriskie\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD


Line blocked (SFCFix.txt): "C:\Users\Mike Zabriskie\AppData\Local\niemiro\Archive\SFCFix.txt" C:\Windows\SFCFix.txt.
Successfully copied file C:\Users\Mike Zabriskie\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD to C:\Windows\winsxs\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD.


Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2014-11-16 08:55:44.432
Script hash: t9VW9P3H8XWYRUVxLpZaKzoNXdPQ+1vwa0mGHj4ghAQ=
----------------------EOF-----------------------

CBS.txt: https://onedrive.live.com/redir?resid=9A0751A63C1905F9!201&authkey=!AKoFnx5bleMbeRw&ithint=file,txt

It did not find any integrity violations, I assume this is good news?

Go The Power · Nov 18, 2014

Yep the CBS log looks a lot better to me :)

Code:

POQ 134 ends.
2014-11-16 09:06:28, Info                  CSI    00000318 [SR] Repair complete

Biggest Orange · Nov 20, 2014

Thank you!

I am able to run Updates with no issues now, everything works!

Go The Power · Nov 20, 2014

Your welcome :)

PINTLGB.IMD corrupt, is preventing windows updates from working

Biggest Orange

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