Problems with heavy load audio processing after Windows 10 reinstall.

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Azsheepdog1

New member
Joined
Aug 7, 2021
Posts
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I recently had a virus on my computer, so i created a bootable drive and did a fresh installation of windows. Now when I try to run large projects in my DAW (Studio one) my CPU maxes out easily. Lots of clicks and pops. I tried using different audio interfaces, updated drivers, different audio programs but all the same result. I ran Latencymon and will attach that report. It says "One or more DPC routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates". I also updated my BIOS the latest version. I ran a diagnostics in my BIOS as well and got a few messages like this "Bus 01: Link Degraded, maxWidth x16, negWidth x4 (Checking EndPoint), Slot 1". I don't really know how to read what I'm seeing, any help on what the Issue might be would be greatly appreciated.

LatencyMon Report

CONCLUSION
_________________________________________________________________________________________________________
Your system seems to be having difficulty handling real-time audio and other tasks. You may experience drop outs, clicks or pops due to buffer underruns. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:06:48 (h:mm:ss) on all processors.


_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: DESKTOP-LBRDKQS
OS version: Windows 10, 10.0, version 2009, build: 19043 (x64)
Hardware: XPS 8920, Dell Inc.
CPU: GenuineIntel Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz
Logical processors: 8
Processor groups: 1
RAM: 16287 MB total


_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 360 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.


_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 441.40
Average measured interrupt to process latency (µs): 4.630722

Highest measured interrupt to DPC latency (µs): 379.80
Average measured interrupt to DPC latency (µs): 1.971026


_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 482.148333
Driver with highest ISR routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Highest reported total ISR routine time (%): 0.054088
Driver with highest ISR total time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Total time spent in ISRs (%) 0.071103

ISR count (execution time <250 µs): 401071
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-1000 µs): 30
ISR count (execution time 1000-2000 µs): 0
ISR count (execution time 2000-4000 µs): 0
ISR count (execution time >=4000 µs): 0


_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 1221.025556
Driver with highest DPC routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Highest reported total DPC routine time (%): 0.211294
Driver with highest DPC total execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Total time spent in DPCs (%) 0.273690

DPC count (execution time <250 µs): 603561
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-10000 µs): 56
DPC count (execution time 1000-2000 µs): 1
DPC count (execution time 2000-4000 µs): 0
DPC count (execution time >=4000 µs): 0


_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: msmpeng.exe

Total number of hard pagefaults 5422
Hard pagefault count of hardest hit process: 3646
Number of processes hit: 69


_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 14.096805
CPU 0 ISR highest execution time (µs): 482.148333
CPU 0 ISR total execution time (s): 2.232183
CPU 0 ISR count: 393637
CPU 0 DPC highest execution time (µs): 1221.025556
CPU 0 DPC total execution time (s): 8.590385
CPU 0 DPC count: 515131
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 1.812983
CPU 1 ISR highest execution time (µs): 298.767222
CPU 1 ISR total execution time (s): 0.089338
CPU 1 ISR count: 7464
CPU 1 DPC highest execution time (µs): 349.120
CPU 1 DPC total execution time (s): 0.195927
CPU 1 DPC count: 55024
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 1.203383
CPU 2 ISR highest execution time (µs): 0.0
CPU 2 ISR total execution time (s): 0.0
CPU 2 ISR count: 0
CPU 2 DPC highest execution time (µs): 232.615556
CPU 2 DPC total execution time (s): 0.039141
CPU 2 DPC count: 8732
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 0.955207
CPU 3 ISR highest execution time (µs): 0.0
CPU 3 ISR total execution time (s): 0.0
CPU 3 ISR count: 0
CPU 3 DPC highest execution time (µs): 212.974444
CPU 3 DPC total execution time (s): 0.013276
CPU 3 DPC count: 3275
_________________________________________________________________________________________________________
CPU 4 Interrupt cycle time (s): 1.148387
CPU 4 ISR highest execution time (µs): 0.0
CPU 4 ISR total execution time (s): 0.0
CPU 4 ISR count: 0
CPU 4 DPC highest execution time (µs): 216.922222
CPU 4 DPC total execution time (s): 0.021711
CPU 4 DPC count: 5046
_________________________________________________________________________________________________________
CPU 5 Interrupt cycle time (s): 1.031687
CPU 5 ISR highest execution time (µs): 0.0
CPU 5 ISR total execution time (s): 0.0
CPU 5 ISR count: 0
CPU 5 DPC highest execution time (µs): 333.550
CPU 5 DPC total execution time (s): 0.020892
CPU 5 DPC count: 4866
_________________________________________________________________________________________________________
CPU 6 Interrupt cycle time (s): 1.163648
CPU 6 ISR highest execution time (µs): 0.0
CPU 6 ISR total execution time (s): 0.0
CPU 6 ISR count: 0
CPU 6 DPC highest execution time (µs): 215.360556
CPU 6 DPC total execution time (s): 0.044236
CPU 6 DPC count: 9303
_________________________________________________________________________________________________________
CPU 7 Interrupt cycle time (s): 0.973417
CPU 7 ISR highest execution time (µs): 0.0
CPU 7 ISR total execution time (s): 0.0
CPU 7 ISR count: 0
CPU 7 DPC highest execution time (µs): 215.486111
CPU 7 DPC total execution time (s): 0.010420
CPU 7 DPC count: 2241
_________________________________________________________________________________________________________

BIOS Diagnostic Report

ImageBase: 0x7AB44000
EPSA Build 4306.12 UEFI ROM, Service Tag: 9GVM7M2, Node: 0, SystemID: 07DC, BIOS: 1.0.23

Starting PSA Main.

[ Cables ]
Motherboard PPID = CN0VHXCDPE10077V0A36A01
Platform SSID = 07DC
Chassis Type = Desktop
Password Jumper = Installed
USB Front Panel Cable 1 = Installed
USB Front Panel Cable 2 = Installed
PCIe Slot 1 = Installed
PCIe Slot 2 = Not Installed
PCIe Slot 3 = Not Installed
PCIe Slot 4 = Not Installed
WLAN Card = Installed
M.2 SSD Card = Installed
DisplayPort Cable = Not Installed
HDMI Cable = Not Installed
Card Reader Cable = Installed

[ PCIe ]
PCIe Physical Slots = 4
Bus 1, Slot 01: Vendor 10DE, Device 1C82, SubVendor 1028, SubDevice 3512, Tag 0100
Bus 1, Slot 01: Vendor 10DE, Device 0FB9, SubVendor 1028, SubDevice 3512, Tag 0101
Bus 2, Slot 05: Vendor 1B21, Device 1242, SubVendor 1028, SubDevice 07DC, Tag 0200
Bus 3, Slot 06: Vendor 8086, Device 3165, SubVendor 8086, SubDevice 4410, Tag 0300
Bus 4, Slot 07: Vendor 1969, Device 10A1, SubVendor 1028, SubDevice 07DC, Tag 0400

[ Speaker ]
Beep Generator = Speaker/Buzzer

[ Storage ]
CDROM Drive 0-0-0
OEM: PLDS, product: DVD+-RW DU-8A5LH, revision: 6D1M2016,
S/N: PNDVVPLC0077857WHA00, type: ATAPI
Hard Drive 0-0-1
OEM: ATA, product: ST1000DM010-2EP102, revision: CC43,
S/N: Z9AH5RGG, type: SATA, size: 1 TB 3.5", PPID: TH0WN524SGT0077P11QEA00, Sectors: 512 Emulated (512e)
Hard Drive 0-0-2
OEM: ATA, product: Samsung SSD 860 EVO 500GB, revision: RVT02B6Q,
S/N: S3Z1NB1KB36573Z, type: SATA SSD, size: 500 GB 2.5"
Hard Drive 1-0-9
OEM: INTEL, product: INTEL MEMPEK1W016GA, revision: K3110310,
S/N: PHBT723501NG016D, type: NVMe, size: 14 GB M.2

[ Boot ]
BootPath = MBR of Hard Drive 0-0-1
BootPath = MBR of Hard Drive 0-0-2

[ USB ]
Flash Drive = 090C:1000
Manufacturer = Samsung
Serial Number = 0373820080001640
Flash Card Reader/Writer = 058F:6366
Manufacturer = Generic
Serial Number = 058F63666485
USB Receiver = 046D:C52F
Manufacturer = Logitech
Wireless Cntrlr = 8087:0A2A
iLok = 088E:5036
Manufacturer = iLok
Serial Number = 3ACBA729_7F171244
Hammer 88 = 0763:0015
Manufacturer = M-Audio
Razer Ornata Chroma = 1532:021E
Manufacturer = Razer
Komplete Audio 6 MK2 = 17CC:1870
Manufacturer = Native Instruments
Serial Number = F9D81991

[ Network ]
Driver Killer Ethernet UNDI [v1.1.0.9], Version 01010008
Network 1, KIller PCIe Network Controller, PCI Tag: 0400

[ Video ]
GP107 Board(86.07.39.40.55),
Memory Size 3.0 MB, Address: 0xC0000000

[ Fan ]
CPU FAN = 1745 RPM
TOP FAN = 606 RPM

[ Processor ]
Processor sockets = 1
U3E1: Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz

[ Memory ]
System Memory = 16384 MB
ChannelA-DIMM1, 8192 MB, DDR4, 2400 MHz, MFG: SK Hynix, S/N: 92126821, P/N: HMA81GU6AFR8N-UH
ChannelB-DIMM1, 8192 MB, DDR4, 2400 MHz, MFG: SK Hynix, S/N: 92126827, P/N: HMA81GU6AFR8N-UH

[ System Management ]
ProcHot Temperature = 100C
Temperature Sensor = CPU Thermistor

[ Diag Events ]
DIAG 08/07/2021 17:42:52 Fail PSA 4306.12 Error 2000:8170. Validate Code : 125779 PCIe - Training error PCI tag-0100 VendorID-10DE DeviceID-1C82 SVid-1028 SDid-3512 Bus 01: Link Degraded, maxWidth x16, negWidth x4, Slot 1
DIAG 08/06/2021 19:14:15 Fail PSA 4306.12 Error 2000:8170. Validate Code : 125609 PCIe - Training error PCI tag-0100 VendorID-10DE DeviceID-1C82 SVid-1028 SDid-3512 Bus 01: Link Degraded, maxWidth x16, negWidth x4, Slot 1
DIAG 08/06/2021 19:13:49 Fail PSA 4306.12 Error 2000:8170. Validate Code : 125609 PCIe - Training error PCI tag-0100 VendorID-10DE DeviceID-1C82 SVid-1028 SDid-3512 Bus 01: Link Degraded, maxWidth x16, negWidth x4, Slot 1
DIAG 08/06/2021 19:07:32 Fail PSA 4306.12 Error 2000:8170. Validate Code : 125609 PCIe - Training error PCI tag-0100 VendorID-10DE DeviceID-1C82 SVid-1028 SDid-3512 Bus 01: Link Degraded, maxWidth x16, negWidth x4, Slot 1

** Cables - Functional Test **
Started: 08/07/2021 17:44:38
Ended: 08/07/2021 17:44:38, Elapsed time: 00:00:00
Test Results : Pass


** PCIe Bus - PCIe Test **
Started: 08/07/2021 17:44:38
Bus 01: Link Degraded, maxWidth x16, negWidth x4 (Checking EndPoint), Slot 1
Bus 02: Link Trained x1, Slot 5
Bus 03: Link Trained x1, Slot 6
Bus 04: Link Trained x1, Slot 7
Bus 01: Link Degraded, maxWidth x16, negWidth x4, Slot 1
Bus 01: Link Degraded, maxWidth x16, negWidth x4, Slot 1
Bus 02: Link Trained x1, Slot 5
Bus 03: Link Trained x1, Slot 6
Bus 04: Link Trained x1, Slot 7
Ended: 08/07/2021 17:44:38, Elapsed time: 00:00:00
Test Results : Warning
Msg : PCIe - Training error PCI tag-0100 VendorID-10DE DeviceID-1C82 SVid-1028 SDid-3512 Bus 01: Link Degraded, maxWidth x16, negWidth x4, Slot 1


** CDROM Drive 0-0-0 - Optical Device Built-in Self Test **
Started: 08/07/2021 17:44:40
Ended: 08/07/2021 17:45:03, Elapsed time: 00:00:23
Test Results : Pass


** Hard Drive 0-0-1 - DST Short Test **
Started: 08/07/2021 17:45:03
Running: 08/07/2021 17:45:04, Elapsed time: 00:00:01
Test Results : Running


** Hard Drive 0-0-2 - DST Short Test **
Started: 08/07/2021 17:45:04
Running: 08/07/2021 17:45:04, Elapsed time: 00:00:00
Test Results : Running


** Hard Drive 1-0-9 - SMART Health Test **
Started: 08/07/2021 17:45:04
Checking SMART Health log page ...
Ended: 08/07/2021 17:45:04, Elapsed time: 00:00:00
Test Results : Pass


** Hard Drive 1-0-9 - Read Test **
Started: 08/07/2021 17:45:04
Ended: 08/07/2021 17:48:17, Elapsed time: 00:03:13
Test Results : Pass


** Hard Drive 0-0-1 - DST Short Test **
Started: 08/07/2021 17:45:03
Ended: 08/07/2021 17:48:17, Elapsed time: 00:03:14
Test Results : Pass


** Hard Drive 0-0-2 - DST Short Test **
Started: 08/07/2021 17:45:04
Ended: 08/07/2021 17:48:17, Elapsed time: 00:03:13
Test Results : Pass


** OS Boot Path 0-0-1 - Functional Test **
Started: 08/07/2021 17:48:17
Ended: 08/07/2021 17:48:17, Elapsed time: 00:00:00
Test Results : Pass


** OS Boot Path 0-0-2 - Functional Test **
Started: 08/07/2021 17:48:17
Ended: 08/07/2021 17:48:17, Elapsed time: 00:00:00
Test Results : Pass


** USB Devices - Device Ping **
Started: 08/07/2021 17:48:17
Flash Drive 090C:1000
Flash Card Reader/Writer 058F:6366
USB Receiver 046D:C52F
Wireless Cntrlr 8087:0A2A
iLok 088E:5036
Hammer 88 0763:0015
Razer Ornata Chroma 1532:021E
Komplete Audio 6 MK2 17CC:1870
Ended: 08/07/2021 17:48:18, Elapsed time: 00:00:01
Test Results : Pass


** Network 1 - Driver Diagnostic **
Started: 08/07/2021 17:48:18
Testing Extended diagnostic tests
Ended: 08/07/2021 17:48:18, Elapsed time: 00:00:00
Test Results : Pass

Started: 08/07/2021 17:48:18
Testing Standard diagnostic tests
Ended: 08/07/2021 17:48:18, Elapsed time: 00:00:00
Test Results : Pass


** Video Card - Video Card Connection Test **
Started: 08/07/2021 17:48:18
Ended: 08/07/2021 17:48:18, Elapsed time: 00:00:00
Test Results : Pass


** Video Card - Video Memory Test **
Started: 08/07/2021 17:48:18
Testing 3.0 MB at address 0xC0000000
Ended: 08/07/2021 17:48:19, Elapsed time: 00:00:01
Test Results : Pass


** CPU FAN - Functional Test **
Started: 08/07/2021 17:48:19
Low Speed RPM ........: 800
High Speed RPM ........: 4500
Max Speed RPM .........: 4600
Detected fan RPM ......: 1753
BIOS required in range 0
BIOS maximum samples 0
Required samples in range 1
Maximum samples 90
Test method ...........: Finish Line
Target fan RPM.........: 800
Detected fan RPM.......: 1221
Tolerance in percent...: 42
Target fan RPM.........: 800
Detected fan RPM.......: 1042
Tolerance in percent...: 42
BIOS required in range 1
BIOS maximum samples 90
Required samples in range 1
Maximum samples 90
Test method ...........: Finish Line
Target fan RPM.........: 4500
Detected fan RPM.......: 4663
Tolerance in percent...: 17
Ended: 08/07/2021 17:48:24, Elapsed time: 00:00:05
Test Results : Pass


** TOP FAN - Functional Test **
Started: 08/07/2021 17:48:24
Low Speed RPM ........: 500
High Speed RPM ........: 3400
Max Speed RPM .........: 4500
Detected fan RPM ......: 603
BIOS required in range 0
BIOS maximum samples 0
Required samples in range 1
Maximum samples 90
Test method ...........: Finish Line
Target fan RPM.........: 500
Detected fan RPM.......: 607
Tolerance in percent...: 50
BIOS required in range 1
BIOS maximum samples 90
Required samples in range 1
Maximum samples 90
Test method ...........: Finish Line
Target fan RPM.........: 3400
Detected fan RPM.......: 3035
Tolerance in percent...: 20
Ended: 08/07/2021 17:48:28, Elapsed time: 00:00:04
Test Results : Pass


** Processor - Various Processor Tests **
Started: 08/07/2021 17:48:28
Running Dirty Cache Reads Test
Running Alternating CPU Writes Test
Running Random Access Thrash Test
Running CPU Stress Test
Ended: 08/07/2021 17:49:00, Elapsed time: 00:00:32
Test Results : Pass


** Memory - Data Bus Stress Test **
Started: 08/07/2021 17:49:00
Testing with 8 CPUs
Allocated 0x3E86CA000 bytes (16006 MB) for testing
Testing 1451 MB at 0x100000
Testing 234 MB at 0x5B5BD000
Testing 1 MB at 0x7A801000
Testing 14320 MB at 0x100000000
Ended: 08/07/2021 17:49:10, Elapsed time: 00:00:10
Test Results : Pass


** Memory - WCMATS Test **
Started: 08/07/2021 17:49:10
Testing with 8 CPUs
Allocated 0x3E86CA000 bytes (16006 MB) for testing
Testing 1451 MB at 0x100000
Testing 234 MB at 0x5B5BD000
Testing 1 MB at 0x7A801000
Testing 14320 MB at 0x100000000
Ended: 08/07/2021 17:50:13, Elapsed time: 00:01:03
Test Results : Pass


** System Management - Functional Test **
Started: 08/07/2021 17:50:13
Ended: 08/07/2021 17:50:13, Elapsed time: 00:00:00
Test Results : Pass


** Cables - Functional Test **
Started: 08/07/2021 17:50:20
Ended: 08/07/2021 17:50:20, Elapsed time: 00:00:00
Test Results : Pass


** PCIe Bus - PCIe Test **
Started: 08/07/2021 17:50:20
Bus 01: Link Degraded, maxWidth x16, negWidth x4 (Checking EndPoint), Slot 1
Bus 02: Link Trained x1, Slot 5
Bus 03: Link Trained x1, Slot 6
Bus 04: Link Trained x1, Slot 7
Bus 01: Link Degraded, maxWidth x16, negWidth x4, Slot 1
Bus 01: Link Degraded, maxWidth x16, negWidth x4, Slot 1
Bus 02: Link Trained x1, Slot 5
Bus 03: Link Trained x1, Slot 6
Bus 04: Link Trained x1, Slot 7
Ended: 08/07/2021 17:50:20, Elapsed time: 00:00:00
Test Results : Warning
Msg : PCIe - Training error PCI tag-0100 VendorID-10DE DeviceID-1C82 SVid-1028 SDid-3512 Bus 01: Link Degraded, maxWidth x16, negWidth x4, Slot 1
 
Not that I necessarily believe this will fix the issue, but either upgrade to Windows 10 Version 21H1, or do a completely clean reinstall with 21H1.

Also, Dell does customize a lot of its drivers, so I would be certain to go to their support pages for your model and obtain the very latest (which may or may not be for Windows 10 specifically) audio drivers and install those if 21H1 alone doesn't solve the problem.

I'm constantly having to reinstall the Beats Audio driver on the machine I'm typing from after every Feature Update. For some reason HP has never supplied it to Microsoft and the generic Microsoft driver gets installed as a result on every Feature Update.
 
Just finished doing a fresh install with 21H1. Problem still persists even with all drivers updated. Still getting this message in Latencymon "One or more DPC routines that belong to a driver running in your system appear to be executing for too long." Which to be honest I don't know what that means or how to fix it.
 
Nevermind, did some research on DPC problems. Doesn't seem to be the problem I think. I'm think it may be the new windows update, this has never happened before and right when i reinstall the (newly updated) OS this problem starts. Not to figure out how to roll back the update...
 
Update: the problem was the new komplete audio 6 driver 5.0.0. Had to find an older driver at a janky website but the problem is now fixed
 
Thanks for taking the time to provided the specific identification of the driver that was causing your issue. It will almost certainly help future readers.
 
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