Random Restarts (Win10)
- Thread starter 1002
- Start date
After 12 years, your PSU thinks it's time to retire itself.
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
Yes, it's definitely time to replace the PSU and please test your older HDDs. It appears there are some errors present.
Where did you get the list of tests? What tests, link, please?
With a suspect PSU and likely damage to some of your HDDs already, you shouldn't be running anything stressful.
For the 3 drives:
a) all passed Sea Tools long generic testing
b) all displayed no bad blocks
c) all had 1 or more partitions with chkdsk drive file system corrections:
Correcting errors in the Volume Bitmap.
Correcting sparse file record segment 11043.
Correcting sparse file record segment 659.
Windows has made corrections to the file system.
SMART testing attempts to predict drive failure.
Each software may display different SMART results.
Run Crystal Disk standard edition on each drive and post images or share links into this thread:
CrystalDiskInfo
OCCT has FAQ: OCBASE / OCCT
It has a default automatic temperature abort 90 degrees which can be modified.
Power testing has a default 30 min test.
It was just ran on a notebook which displayed: Overheated 00:29:56 Core #1
Repeat testing displayed: Overheated 00:00:03 Core #1
Unexpected shutdowns and restarts without BSOD are often malfunctioning PSU.
Typically swap testing or replacement are required.
a) all passed Sea Tools long generic testing
b) all displayed no bad blocks
c) all had 1 or more partitions with chkdsk drive file system corrections:
Correcting errors in the Volume Bitmap.
Correcting sparse file record segment 11043.
Correcting sparse file record segment 659.
Windows has made corrections to the file system.
SMART testing attempts to predict drive failure.
Each software may display different SMART results.
Run Crystal Disk standard edition on each drive and post images or share links into this thread:
CrystalDiskInfo
OCCT has FAQ: OCBASE / OCCT
It has a default automatic temperature abort 90 degrees which can be modified.
Power testing has a default 30 min test.
It was just ran on a notebook which displayed: Overheated 00:29:56 Core #1
Repeat testing displayed: Overheated 00:00:03 Core #1
Unexpected shutdowns and restarts without BSOD are often malfunctioning PSU.
Typically swap testing or replacement are required.
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On this disk, I have a lot of inoperative files, which mysteriously turned to size 0b.
Thank you for the multiple advice, replacing the PSU. I ordered a new one. I opened the old one to see for visible deformation in electrolytic capacitors, but they look good. When I get it, I will run the stress test.
Last edited:
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
Yes, the hard drive is also failing and needs replacing.
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
No, this is a hardware issue. You need to replace the drive with a new one.
As for your data, I would urgently back it up.
As for your data, I would urgently back it up.
Hi axe0,
I started another thread for another issue Random Restarts (Win10)
From the additional HDD-tests was found that the WD-750GB disk has a hardware issue and due to these some files got size 0 b. It looks this disk is beyond repair.
Do you think, the other Seagate 750GB, with corrupted system file WDFLDR.sys (a picture above}, could be recovered? I tried with the startup recovery disk for win7, but it did nothing.
I started another thread for another issue Random Restarts (Win10)
From the additional HDD-tests was found that the WD-750GB disk has a hardware issue and due to these some files got size 0 b. It looks this disk is beyond repair.
Do you think, the other Seagate 750GB, with corrupted system file WDFLDR.sys (a picture above}, could be recovered? I tried with the startup recovery disk for win7, but it did nothing.
OCCT tests all passed for 30min: OCCT, power, memtest, 3D
I was a bit skeptical about the power test because most of the time the PC restarted without any extreme load, but at idle.
Please let me know if there is another way to test the PSU or to proceed with the replacement. That will be a test also
.
I was a bit skeptical about the power test because most of the time the PC restarted without any extreme load, but at idle.
Please let me know if there is another way to test the PSU or to proceed with the replacement. That will be a test also
.Attachments
These are some options to reduce confounding factors:
Place the computer into safe mode > run continuously as long as possible (plan one week)
For any unexpected shutdowns and restarts upload a new Sysnative log collector.
If there are no unexpected shutdowns and restarts steps after one week then steps will be posted.
Place the computer into safe mode > run continuously as long as possible (plan one week)
For any unexpected shutdowns and restarts upload a new Sysnative log collector.
If there are no unexpected shutdowns and restarts steps after one week then steps will be posted.
Update: The problem is not the PSU
Replaced the PSU with a new one and 3 days after it another restart.
I removed the video card AMD Radeon HD 5770 and now the PC is using the motherboard’s GPU. I will keep waiting for a new restart – 5 days yet - no issue.
4 years ago, when this issue initiated, I found in forums it might be a driver issue. The replacement of the display driver with the newest didn’t give a result. Then, I downloaded their magic tool to determine that version of the driver best fits my card, and it pointed back to version 2015. Made clean install and no change. Sent an email to AMD, but their form noted, they will not analyze issues if I am not using the latest driver (the newest is worse).
At this point, I excluded the AMD-driver as the one causing the problem. I started tests here, in this forum, and we began to narrow the circle.
Now I went back to the driver issue. The last article when this driver was pointed as a problem and complaining of over 10000 customers, AMD responded that they know about this and working hard to resolve it. (AMD is Investigating Black Screen Driver Issues on Radeon Cards)
My conclusion is, for some reason, they were not able to fix this driver. The newest driver for this card is from 2015, when the article was from Feb. 2020, but not a new driver.
I read in other forums AMD has driver issues for decades. Please recommend a decent brand or model from your experience.
Replaced the PSU with a new one and 3 days after it another restart.
I removed the video card AMD Radeon HD 5770 and now the PC is using the motherboard’s GPU. I will keep waiting for a new restart – 5 days yet - no issue.
4 years ago, when this issue initiated, I found in forums it might be a driver issue. The replacement of the display driver with the newest didn’t give a result. Then, I downloaded their magic tool to determine that version of the driver best fits my card, and it pointed back to version 2015. Made clean install and no change. Sent an email to AMD, but their form noted, they will not analyze issues if I am not using the latest driver (the newest is worse).
At this point, I excluded the AMD-driver as the one causing the problem. I started tests here, in this forum, and we began to narrow the circle.
Now I went back to the driver issue. The last article when this driver was pointed as a problem and complaining of over 10000 customers, AMD responded that they know about this and working hard to resolve it. (AMD is Investigating Black Screen Driver Issues on Radeon Cards)
My conclusion is, for some reason, they were not able to fix this driver. The newest driver for this card is from 2015, when the article was from Feb. 2020, but not a new driver.
I read in other forums AMD has driver issues for decades. Please recommend a decent brand or model from your experience.
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What PSU did you replace it with?
AMD, Nvidia, Intel, all brands have driver issues. It's just a matter of experience and opinion really, I have yet to see a brand that didn't have major issues over the years with their drivers. Whenever I see a driver update of Nvidia at a tech news site, the comments are mostly about complaints of issues that haven't been fixed or that are yet to be addressed.
Just a small note, your motherboard does NOT have a GPU. Commonly you have a dedicated GPU and an integrated GPU. An integrated GPU simply means there's a GPU in the CPU, with Intel that's known as iGPU and with AMD that's known as APU (Accelerated Processing Unit). If there's no integrated GPU, Microsoft provides a virtual device to allow you to still see your screen with the Microsoft Basic Display Adapter, but that is still NOT from your motherboard.
PS, AMD, Nvidia and Intel are the only companies that I know of who manufacture GPUs.
AMD, Nvidia, Intel, all brands have driver issues. It's just a matter of experience and opinion really, I have yet to see a brand that didn't have major issues over the years with their drivers. Whenever I see a driver update of Nvidia at a tech news site, the comments are mostly about complaints of issues that haven't been fixed or that are yet to be addressed.
Just a small note, your motherboard does NOT have a GPU. Commonly you have a dedicated GPU and an integrated GPU. An integrated GPU simply means there's a GPU in the CPU, with Intel that's known as iGPU and with AMD that's known as APU (Accelerated Processing Unit). If there's no integrated GPU, Microsoft provides a virtual device to allow you to still see your screen with the Microsoft Basic Display Adapter, but that is still NOT from your motherboard.
PS, AMD, Nvidia and Intel are the only companies that I know of who manufacture GPUs.
Thank you for the explanation about the integrated GPU. It is interesting that windows recognize it as an adaptor, but OCCT and CPU-z as a card - AMD Radeon HD 7660D.
The card 5770 is a 2013 model, I bought it in 2015 and 1 year later, the driver’s issue started. Terrible.
The card 5770 is a 2013 model, I bought it in 2015 and 1 year later, the driver’s issue started. Terrible.
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