[SOLVED] SURT corruption count

Themire · Aug 26, 2015

Hello Aura
Thank you for these instructions :)
I tried installing the latest Windows Update (KB3087985) but failed and gives an 80073712 error message !
I ran again CheckSur scan and here is the result (the same as before) :

Code:

Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-08-26 08:51


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs
(f)	CBS MUM Corrupt	0x00000000	servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~10.2.9200.16437.mum		Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum does not match the actual file name
(f)	CBS MUM Corrupt	0x00000000	servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~11.2.9412.0.mum		Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum does not match the actual file name
(f)	CBS MUM Corrupt	0x00000000	servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~~10.2.9200.16437.mum		Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~~~10.2.9200.16437.mum does not match the actual file name
(f)	CBS MUM Corrupt	0x00000000	servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~~11.2.9412.0.mum		Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~~~11.2.9412.0.mum does not match the actual file name
(f)	CBS MUM Corrupt	0x00000000	servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~10.2.9200.16437.mum		Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum does not match the actual file name
(f)	CBS MUM Corrupt	0x00000000	servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~11.2.9412.0.mum		Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum does not match the actual file name
(f)	CBS MUM Corrupt	0x00000000	servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~~10.2.9200.16437.mum		Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~~~10.2.9200.16437.mum does not match the actual file name
(f)	CBS MUM Corrupt	0x00000000	servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~~11.2.9412.0.mum		Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~~~11.2.9412.0.mum does not match the actual file name


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store


Summary:
Seconds executed: 1733
 Found 8 errors
  CBS MUM Corrupt Total count: 8


Unavailable repair files:
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~10.2.9200.16437.mum
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~11.2.9412.0.mum
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~~10.2.9200.16437.mum
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~~11.2.9412.0.mum
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~10.2.9200.16437.mum
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~11.2.9412.0.mum
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~~10.2.9200.16437.mum
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~~11.2.9412.0.mum
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~10.2.9200.16437.cat
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~11.2.9412.0.cat
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~~10.2.9200.16437.cat
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~~11.2.9412.0.cat
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~10.2.9200.16437.cat
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~11.2.9412.0.cat
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~~10.2.9200.16437.cat
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~~11.2.9412.0.cat

As requested, I ran after an SFC scan and here is the last cbs file link : Microsoft services
Reading this file, I feel that there are still many problems !
I think you'll continue to assist me :)

Aura · Aug 26, 2015

The CBS.log is still corrupted. Let's do something:

Click on the Windows Start Menu and enter cmd, then right-click on the cmd icon and select Run as Administrator;
In the command prompt enter the following command:
Code:
```
del C:\Windows\Logs\CBS\CBS.log /f /q
```

This will delete the CBS.log which is corrupted and a new one will be created the next time it's needed. So you can run SFC yet once more and then upload it again for me :)

Themire · Aug 26, 2015

Mais c'est de la torture Aura ! :banghead:
Here is the "new" log file : Microsoft services

Aura · Aug 26, 2015

I know it is but look on the bright side, the SFC scan returned a clean CBS.log :)

Let's try to download and install the KB3087985 manually. Here's the link:

https://www.microsoft.com/en-us/download/details.aspx?id=48680

If it fails to install, upload the two files below for me to review.

C:\Windows*\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

Themire · Aug 26, 2015

Hi Aura
I just ran the manual installation but failed.
You'll find both files with the following link : Microsoft services

Aura · Aug 26, 2015

It seems like we are dealing with components corruption here.

Code:

2015-08-26 20:00:35, Info                  CSI    000001c6 Performing 1 operations; 1 are not lock/unlock and follow:
  AddCat (14): flags: 0 catfile: @0xf73918
2015-08-26 20:00:36, Info                  CSI    000001c7 Performing 1 operations; 1 are not lock/unlock and follow:
  Stage (1): flags: 8 app: [228f2c794a4db0259867f5d49f1dde0a, Version = 11.2.9600.17963, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0xf72ef8
2015-08-26 20:00:36, Info                  CSI    000001c8 Performing 2 operations; 2 are not lock/unlock and follow:
  PrestageComponent (13): flags: 0 app: (null) comp: Microsoft-Windows-IE-HTMLRendering, Version = 11.2.9600.17963, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
  PrestageComponent (13): flags: 0 app: (null) comp: Microsoft-Windows-IE-HTMLRendering, Version = 11.2.9600.17963, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
2015-08-26 20:00:36, Info                  CSI    000001c9 Performing 2 operations; 2 are not lock/unlock and follow:
  Stage (1): flags: 8 app: [Microsoft-Windows-IE-HTMLRendering, Version = 11.2.9600.17963, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0xf730a8
  Stage (1): flags: 8 app: [Microsoft-Windows-IE-HTMLRendering, Version = 11.2.9600.17963, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0xf72d48
2015-08-26 20:00:37, Error                 CSI    000001ca@2015/8/26:18:00:37.055 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
  MissingWinningComponentKey on resource [95]"amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.2.9600.17959_none_f567020a375d9b44"[gle=0x80004005]
2015-08-26 20:00:37, Error                 CSI    000001cb (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #3022632# from CCSDirectTransaction::OperateEnding at index 0 of 2 operations, disposition 0[gle=0xd015001a]
2015-08-26 20:00:37, Error                 CSI    000001cc (F) HRESULT_FROM_WIN32(14098) #3022465# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x15f00cb0, mp = @0x15f014b0, disp = 0)[gle=0x80073712]
2015-08-26 20:00:37, Info                  CBS    Failed to add one or more component [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-08-26 20:00:37, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-08-26 20:00:37, Info                  CSI    000001cd@2015/8/26:18:00:37.685 CSI Transaction @0xf8ceb0 destroyed
2015-08-26 20:00:37, Info                  CBS    Perf: Resolve chain complete.
2015-08-26 20:00:37, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-08-26 20:00:37, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-08-26 20:00:37, Info                  CBS    WER: Generating failure report for package: Package_for_KB3087985~31bf3856ad364e35~amd64~~11.2.1.0, status: 0x80073712, failure source: Resolve, start state: Absent, target state: Installed, client id: WindowsUpdateAgent

I'll need a new copy of your COMPONENTS Hive.

Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.

Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
Right-click on it, and select Send to... and choose Compressed (zipped) folder;
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Themire · Aug 27, 2015

Hi
You'll find the Components file with this link : Microsoft services
Thanks again for your help !

Aura · Aug 27, 2015

This archive contains the previous CBS.txt and WindowsUpdate.log files I asked, not the COMPONENTS Hive :)

Themire · Aug 27, 2015

I'm sorry !
Here is : Microsoft services

Aura · Aug 27, 2015

Alright follow the instructions below please.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
On your Desktop, right-click and select New, then Text Document. Give it the name SFCFixScript (it should be a .txt) extension;

Open the SFCFixScript.txt file you just created, and copy/paste the following in it;

Code:

::
[HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.2.9600.17959_none_f567020a375d9b44]
"identity"=hex:4d,69,63,72,6f,73,6f,66,74,2d,57,69,6e,64,6f,77,73,2d,49,45,2d,\
  48,54,4d,4c,52,65,6e,64,65,72,69,6e,67,2c,20,43,75,6c,74,75,72,65,3d,6e,65,\
  75,74,72,61,6c,2c,20,56,65,72,73,69,6f,6e,3d,31,31,2e,32,2e,39,36,30,30,2e,\
  31,37,39,35,39,2c,20,50,75,62,6c,69,63,4b,65,79,54,6f,6b,65,6e,3d,33,31,62,\
  66,33,38,35,36,61,64,33,36,34,65,33,35,2c,20,50,72,6f,63,65,73,73,6f,72,41,\
  72,63,68,69,74,65,63,74,75,72,65,3d,61,6d,64,36,34,2c,20,76,65,72,73,69,6f,\
  6e,53,63,6f,70,65,3d,4e,6f,6e,53,78,53
"S256H"=hex:df,d6,5d,78,0b,03,27,5b,95,d7,ea,76,e0,15,55,40,1b,2f,9c,2d,17,74,\
  01,e1,d7,b3,00,dc,ea,ff,bd,0a
"f!microsoft-windows-ie-html_538c4b961193e03a"=hex:4d,00,69,00,63,00,72,00,6f,\
  00,73,00,6f,00,66,00,74,00,2d,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,\
  2d,00,49,00,45,00,2d,00,48,00,54,00,4d,00,4c,00,52,00,65,00,6e,00,64,00,65,\
  00,72,00,69,00,6e,00,67,00,2e,00,70,00,74,00,78,00,6d,00,6c,00
"c!4e2980c62af..5c7d04774eb_31bf3856ad364e35_11.2.9600.17959_a786630b51429206"=hex:
"f!mshtml.tlb"=hex:6d,00,73,00,68,00,74,00,6d,00,6c,00,2e,00,74,00,6c,00,62,00
"f!mshtml.dll"=hex:6d,00,73,00,68,00,74,00,6d,00,6c,00,2e,00,64,00,6c,00,6c,00

Save any work you have open, and close every programs;
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

Themire · Aug 27, 2015

Hi Aura
Tu vas bien ?
Here is the result :

Code:

SFCFix version 2.4.5.0 by niemiro.Start time: 2015-08-27 20:05:46.069
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Lemire\Desktop\SFCFixScript.txt [0]








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.


Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.2.9600.17959_none_f567020a375d9b44.


Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.2.9600.17959_none_f567020a375d9b44.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
RegistryScript:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 15 datablocks.
Finish time: 2015-08-27 20:05:46.366
Script hash: iwNku67aSqeCj0dbfdej533oeuR06gKrnv+DAqJdgns=
----------------------EOF-----------------------

Aura · Aug 27, 2015

Oui et toi? :)

Alright can you try to install the KB3087985 again please? If it fails, upload the CBS.log and WindowsUpdate.log files for me again please, and give me the error code you're getting.

Themire · Aug 27, 2015

Je vais bien, beaucoup de travail ces temps ci !
It fails

Same error code as before
As requested, both files here : Microsoft services

Aura · Aug 27, 2015

Alright follow the instructions below please.

Exporting the CBS Registry Key
Follow the instructions below to export the CBS Key from the Registry and upload it.

On Windows 7, click on the Start Menu button, then enter Regedit, right-click on the icon that will appear and select Run as Administrator;
On Windows 8 and Windows 8.1, press on the Win key + S keys, enter Regedit, right-click on the icon that will appear and select Run as Administrator;
In Regedit, in the left-pane, navigate to the Registry key below and select it by clicking on it:
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
Once the key is selected, click on the File menu and select Export...;
From there Save menu, change the Save as type: to Registry Hive Files (*.*);
Name the file CBS (without any file extension) and save it on your Desktop;
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL here;

Themire · Aug 27, 2015

Voilà : Microsoft services
I'm learning a lot with your advices !

Aura · Aug 27, 2015

I'll need your COMPONENTS Hive again Themire. If possible, please leave all the files I ask you to upload on OneDrive until we solve your issue. Because I need to access past logs sometimes to troubleshoot your issue :)

Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.

Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
Right-click on it, and select Send to... and choose Compressed (zipped) folder;
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Themire · Aug 27, 2015

Understood Aura !
Here is the last Components file : Microsoft services

Aura · Aug 27, 2015

Sorry for the delay, I was at the movies. Follow the instructions below please.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
On your Desktop, right-click and select New, then Text Document. Give it the name SFCFixScript (it should be a .txt) extension;

Open the SFCFixScript.txt file you just created, and copy/paste the following in it;

Code:

::
[HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.18766 (win7sp1_gdr.150217-1551)\ComponentFamilies\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_none_36fb5ae359a40124\v!11.2.9600.17959]
"InstallMapMissingComponentKey"=-

Save any work you have open, and close every programs;
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

Themire · Aug 28, 2015

Hi Aura
You worked late yesterday !
This is the result :

Code:

SFCFix version 2.4.5.0 by niemiro.Start time: 2015-08-28 07:59:29.863
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Lemire\Desktop\SFCFixScript.txt [0]








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.18766 (win7sp1_gdr.150217-1551)\ComponentFamilies\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_none_36fb5ae359a40124\v!11.2.9600.17959.


WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.18766 (win7sp1_gdr.150217-1551)\ComponentFamilies\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_none_36fb5ae359a40124\v!11.2.9600.17959.


Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.18766 (win7sp1_gdr.150217-1551)\ComponentFamilies\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_none_36fb5ae359a40124\v!11.2.9600.17959.


Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.18766 (win7sp1_gdr.150217-1551)\ComponentFamilies\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_none_36fb5ae359a40124\v!11.2.9600.17959.
RegistryScript:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 16 datablocks.
Finish time: 2015-08-28 07:59:30.206
Script hash: jbMQYaSL08Yhcwq+ufMrnUIZ8A376rdNhKNru62pQf0=
----------------------EOF-----------------------

Aura · Aug 28, 2015

Well I finished at 4 (like usual), got home at 5 and left at 6 for the movies

Can you try to install the update again now? If it fails, send me the WindowsUpdate.log and CBS.log files again please.

[SOLVED] SURT corruption count

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