SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M WIN 7 HOME

matawak · Aug 18, 2024

was updating the Intel USB 3.0 Root Hub driver from 1.0.3.214 to 5.0.4.43 suddenly blue screen of death (bsod) 0x0000007E (0XFFFFFFFFC0000005, 0X0000000000000000, 0XFFFFF880037D97E8,0XFFFFF880037D9050).

After restart get error code 39 in device manager and all port usb 3.0 not working.

I uninstall driver and install back 1.0.3.214 again

SQx · Aug 25, 2024

Greetings,

I am SQx and I will be handling your dumps to help you solve the problem.

Please give me some time to look it over and I will get back to you as soon as possible.

SQx · Aug 31, 2024

Greetings,

The Bsod is pointed to the mentioned driver that you have tried to update.

Diff:

fffff880`037d9a28 fffff880`07c58f9f     : 00000000`00000001 fffff880`07c50cb0 fffffa80`1119e1b0 00000000`00000000 : 0x0
fffff880`037d9a30 00000000`00000001     : fffff880`07c50cb0 fffffa80`1119e1b0 00000000`00000000 fffffa80`1119e3c8 : iusb3hub+0x41f9f
fffff880`037d9a38 fffff880`07c50cb0     : fffffa80`1119e1b0 00000000`00000000 fffffa80`1119e3c8 00000000`00000000 : 0x1
fffff880`037d9a40 fffffa80`1119e1b0 : 00000000`00000000 fffffa80`1119e3c8 00000000`00000000 fffff880`035b1180 : iusb3hub+0x39cb0
fffff880`037d9a48 00000000`00000000     : fffffa80`1119e3c8 00000000`00000000 fffff880`035b1180 fffffa80`0cdc9768 : 0xfffffa80`1119e1b0

1: kd> dps fffff880037d4000 fffff880037da000
...
fffff880`037d9658  fffff880`031a2586Unable to load image \SystemRoot\system32\DRIVERS\iusb3xhc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iusb3xhc.sys
iusb3xhc+0x97586

...

Please let me know if you have any BSODs after the rollback to 1.0.3.214 version.

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SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M WIN 7 HOME

matawak

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SQx

BSOD Kernel Dump Analyst

SQx

BSOD Kernel Dump Analyst