[SOLVED] The "restart your computer to install important updates" loop.

[juliabax]

Hello everyone,

I've been having the loop for a couple of weeks now. Today I tried restoring windows to a previous state, before the last update. It didn't help.

Then I tried following your instructions, and was on the process of running the SFC (it was around step 4) and unintentionally pressed shutdown
After the restart (and lots of cursing at myself) I started it all over again, and the result was that it found no problems. I'm not sure if stopping it midway has invalidated this result somehow.

EDIT: Having trouble with the uploader, made a google drive link for my CBS log:
CBS.zip - Google Drive

This was the result:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-07-25 11:34:53.708
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.


AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.


Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-07-25 11:35:57.470
----------------------EOF-----------------------


But the loop problem persists. I'm trying to attach the log files (CBS.zip) and hopefully someone will be able to help me!

Thank you for all your hard work,
Julia

 

[BrianDrab]

Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named CKing123. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.

 

[CKing123]

Hello juliabax and :welcome: to Sysnative :wave:

Lets get some information related to Windows Update first:

Exporting WindowsUpdate Key:
1. Press :startorb: and type Command Prompt
2. Right-click on Command Prompt that comes up, and click Run as Administrator. (If UAC prompt comes, click Allow)
3. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter:

reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt

4. Notepad will open showing the WU info. Copy and paste it into your next reply.

-CKing

 

[juliabax]

Hello Brian and CKing,
First I would like to thank you both for your work!!
Second, here are the results:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
SusClientIdValidation REG_BINARY 060228011006200020002000200020002000200020002000200020003400300054005500540032005800430054000654424964597041003200320032004A00350046004B004E002F004100
SusClientId REG_SZ 0025b9f8-496a-4e99-a03e-1959d0b916c0
LastRestorePointSetTime REG_SZ 2016-07-26 03:54:30


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
NextSqmReportTime REG_SZ 2016-07-28 23:09:53
FeaturedUpdatesNotificationSeqNum REG_DWORD 0x123f
FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2016-06-19 15:11:40
ElevateNonAdmins REG_DWORD 0x1
AUOptions REG_DWORD 0x4
ScheduledInstallDay REG_DWORD 0x0
ScheduledInstallTime REG_DWORD 0x3
IncludeRecommendedUpdates REG_DWORD 0x1
ActionCenterLastPossibleRestartNotification REG_SZ 2011-12-15 05:00:00
NextDetectionTime REG_SZ 2016-07-27 23:36:53
NextFeaturedUpdatesNotificationTime REG_SZ 2011-11-20 20:50:03
ActionCenterNotificationCount REG_DWORD 0x4
BalloonTime REG_SZ 2016-06-28 04:01:37
BalloonType REG_DWORD 0x13
EnableFeaturedSoftware REG_DWORD 0x0
ScheduledInstallDate REG_SZ 2016-07-28 06:00:00
LastRestoreId REG_SZ {5249042E-F708-43DD-AFE9-AF6EE7C58B63}
OfflineDetectionPending REG_DWORD 0x1


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired
AULastForcedRebootType REG_DWORD 0x5
0773089c-aa44-4745-83a4-28fac4fee022 REG_DWORD 0x1
47584346-d21a-4f26-ab79-07af983067f1 REG_DWORD 0x1
7b925beb-cf08-4733-a9be-4e31046afc78 REG_DWORD 0x1
b64a3954-ab12-4ad8-b157-7a1690691be5 REG_DWORD 0x1
d36187b5-f522-463d-b6b5-3d53fb644e02 REG_DWORD 0x1
76adb36c-3b8a-4af5-b763-037ec64bf750 REG_DWORD 0x1
39864ffb-7869-4f3a-980a-79d6828bf195 REG_DWORD 0x1
54d9d0b1-ec0a-4c67-b477-d42e3ba4afda REG_DWORD 0x1
6facda6e-4eb8-4e7e-9c41-6d51b1f63638 REG_DWORD 0x1
44f2c4cf-1c2b-4278-9306-2e2b0e98a807 REG_DWORD 0x1
afec4601-21c4-422b-9bf5-aee4d5066aa9 REG_DWORD 0x1
d9eca4d5-9f4e-44c6-83cf-396e9c709cbc REG_DWORD 0x1
95c01108-f8d5-4f1a-853c-ab6ef26c3a66 REG_DWORD 0x1
2f82bfdb-3e35-4034-8188-acfea8c4be63 REG_DWORD 0x1
cbd20d0f-8311-413e-b2db-3fea11eecf86 REG_DWORD 0x1
849637e3-7618-49c9-929a-d193f3391ce4 REG_DWORD 0x1


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect
LastSuccessTime REG_SZ 2016-07-26 22:46:32
LastError REG_DWORD 0x0


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Download
LastSuccessTime REG_SZ 2016-07-26 22:47:13
LastError REG_DWORD 0x0


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install
LastSuccessTime REG_SZ 2016-07-26 22:47:27
LastError REG_DWORD 0x0


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS
UpdateCount REG_DWORD 0x0


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade
ReservationsAllowed REG_DWORD 0x2
KickoffDownload REG_DWORD 0x1
KickoffSource REG_DWORD 0x0
Refresh REG_DWORD 0x1
AllowOSUpgrade REG_DWORD 0x1
OSUpgradeRunOnceCount REG_DWORD 0x0


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\State
OSUpgradeState REG_DWORD 0xc
OSUpgradeStateTimeStamp REG_SZ 2016-06-28 08:13:26
OSUpgradePhase REG_DWORD 0x2


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting
BatchFlushAge REG_DWORD 0x1b0
SamplingValue2 REG_DWORD 0x2fa


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services
DefaultService REG_SZ 7971f918-a847-4430-9279-4a52d1efe18d


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\7971f918-a847-4430-9279-4a52d1efe18d
AuthorizationCab REG_SZ authcab.cab


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending
ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup
SelfUpdateStatus REG_DWORD 0x0
SelfupdateUnmanaged REG_DWORD 0x1
ServerId REG_SZ 9482f4b4-e343-43b6-b170-9a65bc822c77
SetupHandlerUpdateId REG_SZ 61ca813a-7585-442e-a66b-b0d15ce6bdc0
UpdateSessionId REG_DWORD 0xffffffff


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate
LastSuccessTime REG_SZ 2014-08-21 15:03:03
RebootFailCount REG_DWORD 0x0
LastError REG_DWORD 0x0

 

[CKing123]

Thanks for the WU query :) We will run a fix:

SFCFix Fix
This fix is very specific for juliabax's computer. Trying this fix on your own computer might damage your computer. If you are after assistance, create a new thread, and you will be assisted shortly.

Download SFCFix (by niemiro) and move the executable on your Desktop.
Download the attached View attachment SFCFixScript.txt and move the archive to your Desktop
Note: Make sure that the file is named SFCFixScript.txt, do not rename it.
Save any work you have open, and close every programs
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it

SFCFix will launch, let it complete
Once done, a file will appear on your Desktop, called SFCFix.txt
Open the file, then copy and paste its content in your next reply

Restart your computer. Does it still ask you to restart your computer to install updates?

-CKing

 

[juliabax]

It seems the problem is solved! <3 Windows update is green again.
You guys are amazing, keep up the good work!

Result from the fix:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-07-28 00:23:28.653
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\juliabax\Desktop\SFCFixScript.txt [0]








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.


WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.


Successfully deleted registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.


Failed to open registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired with error code ERROR_FILE_NOT_FOUND.
RegistryScript:: directive failed to complete successfully.








Failed to process all directives successfully.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-07-28 00:23:28.871
Script hash: EgxrNxzszGu5qCIQQCJCqwzPpWfjcdY9hhe3+Dj4fAQ=
----------------------EOF-----------------------

 

[CKing123]

Glad to help! :)

-CKing