Hi,
No dumps are included in the attached file. We need the dumps as they are the only record of events leading up to the BSOD. To stop them being deleted when/if you have more crashes, don't use CCleaner or any temporary file cleaners until troubleshooting is finished as they can delete dump files.
Check in C:\Windows\Minidump for any files. If you find files in that folder, please zip them up and upload them. If not, check C:\Windows\ for a file called MEMORY.DMP. This will be a big file, so zip it up and upload it to a free file sharing site such as SkyDrive or Dropbox.
To the computer is set up for future dumps, follow these steps.
- Click Start, right-click Computer -> Properties.
- Click Advanced system settings, and then click the Advanced tab.
- Click Settings under the Writing debugging information area, and then make sure Kernel Memory Dump is selected.
When you have your next BSOD, Windows will create dump files. Run the BSOD collection app from the posting instructions once you have had some more BSOD's.
The MSInfo32 file is also missing from the attachment. To obtain this manually:
Click Start --> Type msinfo32 into the Search programs and files box --> When it opens, click File, Save --> Save this file as msinfo32.nfo to a place you will remember --> Once it has finished gathering and saving info, right click this msinfo32.nfo file --> Click send to compressed (zipped) folder -> Upload the .zip file here.
Kind Regards,
Stephen
