Trouble Installing Windows 7 Updates (KB3042058, KB3216587, HP ENVY 4500)

Davie10863 · Jun 22, 2024

Hello everyone,

I recently migrated my old HP TouchSmart's Windows 7 32-bit installation to a new PC. After successfully transferring everything to a new hard drive, I encountered issues with installing certain Windows updates. Here’s a breakdown of the problem:

Issue: Three updates are failing to install on Windows 7:

KB3042058
KB3216587
Hewlett-Packard - Enterprise WSD Multi-function printer, other hardware - Null Print - HP ENVY 4500 series.

Steps Taken:

Restarted the computer multiple times.
Ran sfc /scannow command, but no errors were found.
Attempted manual installation from the Microsoft website without success.
Uninstalled antivirus software as a precaution.

Additional Information:

I'm relatively new to technical troubleshooting and IT processes, so I appreciate any patience and guidance from the community.

Desired Outcome: I want to install these updates without upgrading to a newer version of Windows, as I need to retain the current OS for certain installed applications.

Any suggestions or guidance on resolving this issue would be greatly appreciated. Thank you for your understanding and assistance!

EDIT:
Can't uppload the CBS file, so use dropbox: Dropbox

Also the error windows update is giving me is: error code: 800070490

PeterJ · Jun 23, 2024

Hello and welcome,

Please do following. If anything is unclear just ask first.

Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Gofile or WeTransfer and just provide the link here.

Option#2 (only if you are unable to follow the previous instructions)

Please download the Freeware RegBak from here: Acelogix Software - Download products
You will find it at the bottom of the page that the link brings you to.
Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
Click the New Backup button. Accept the defaults and simply click Start.
When it says Finished successfully, click the Close button.
This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer and then just provide the link in your reply.
You can close any open windows you have as well as the RegBak program now.

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Trouble Installing Windows 7 Updates (KB3042058, KB3216587, HP ENVY 4500)

Davie10863

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PeterJ

Moderator, Windows Update Expert, Security Analyst