Troubleshooting my USB port problem

Saji02

Saji02

Active member
Joined
Dec 21, 2023
Posts
34
Hi, having problems with my USB ports, both my motherboard ports and the front USB ports. The problem starts when I replaced my faulty PSU (a generic one) with a Corsair 550W (Bronze) and added a SSD to my system and my front USB ports are still working (USB 2.0 port from the case). At first, I thought it was a software issue due to migrating my OS to the new SSD, so I tried SFC, DISM, in-place upgrade and the uninstall and restart of the USB drivers in the device manager, but nothing solves it. So, I turned to the hardware issue but I am not sure if it is the PSU or the motherboard or maybe even both that is having problems. I also replaced my case that has USB 3.0 ports and now it also doesn't work. Here is my specs:

Operating System: Windows 10 64-bit
Motherboard brand and model: Gigabyte A320M-S2H V2
CPU brand and model: Ryzen 5 5600
Graphics Card - Integrated or card band and model: AMD Radeon RX 580
RAM brand, type, and number of sticks: 8gbx2
Case brand and model: Lian Li Lancool 216
PSU brand and model: Corsair 550W Bronze
Main Drive(s): brand(s) and model(s):500GB Ramsta SSD & 1TB Seagate HDD


Basically, only 2 ports are working on the back port out of 6, for my mouse and keyboard. If I force it, I can make another port working, but my other devices that are connected will experience issues. For example, if I put my Wifi adapter on the port besides my keyboard (it is the only port that can work) then if I play online games then my RGB keyboards' lights will flicker and the adapter will malfunction often. If I used an USB Hub on that one working port, only one will work and if I put other devices on the USB Hub, all will stop working that is connected to that USB Hub.

On the front ports, if I insert a mouse there it only lights up and it is not recognized by the system and if I connect my phone it only charges and there is no option on my phone to transfer files. I tried this on my laptop and it works fine (the mouse was recognized and my phone can now transfer files to my laptop)

I am not really sure if the motherboard is the issue or the PSU. Thank you for the answers.
 
Your PSU is fairly low end for what looks like a decent system. If you have access to a better PSU then testing would answer your question. Another possibility is you "disturbed " something when working inside the case.
 
Corday said:
Your PSU is fairly low end for what looks like a decent system. If you have access to a better PSU then testing would answer your question. Another possibility is you "disturbed " something when working inside the case.
Click to expand...
Forgot to include but the issue started before I replaced my CPU and also added the GPU. My previous CPU is Ryzen 3 3200G. But even if I disturbed something, does that mean I have to replaced both my PSU and motherboard?
 
Hi, sorry always for the late response, always busy around these days. But I already pushed all those cables, I even reinstalled them but that still did nothing
 
You probably need a more powerful PSU, but it would probably be cheaper to go to a shop with good testing equipment and pinpoint the problem before buying parts willy-nilly.
 
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