[SOLVED] [TYIR] Attempting to remove "Roles and Features" from server returns error: 0x80073701

[b5turbo]

As per the thread title, when I attempt to remove "Roles and Features" from the server, error message 0x80073701 is returned.

I've attached the following files:

• CBS.zip
• ComponentsScanner.txt

Any assistance you can provide would be appreciated.

 

[Maxstar]

Hi,

Follow these instructions to remove an update.

• Open the Start menu of Windows and type the command CMD
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• When command prompt opens, copy and paste the following command into it, then press enter.

wusa /uninstall /KB:5009557

• Let me know if it says it was successful or you get the message: The update KB5009557 is not installed on this computer.

 

[b5turbo]

Hi,

The following message was displayed:

The update KB5009557 is not installed on this computer.

 

[Maxstar]

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

• Open the startmenu and type the command cmd.
• After you find the Command Prompt, right click on it and select Run as Administrator.
• Copy and paste the following into the Command Prompt and press enter.

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Right-click on the file FRST64.exe and choose Run as administrator.

• Copy and paste the following (code) into the Search box and click the Search Registry button.

KB5009557

• When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
• Post the logfile SearchReg.txt as attachment in your next reply.

 

[b5turbo]

Hi,

SearchReg.txt file attached.

 

[Maxstar]

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

 

[b5turbo]

Hi,

Fixlog.txt file attached.

 

[Maxstar]

Great, please try to remove a role or feature and post the result. If it fails attach a new copy of the CBS logs.

 

[b5turbo]

Hi Maxstar,

Good news - I'm able to remove roles and features from the server now.

I really appreciate your help (again).

 

[Maxstar]

Hi,

You're welcome. Glad to hear this issue has been resolved as well.