[SOLVED] Unable to install Windows Defender role due to 0x800F0831 Server B

Da_Jester · Sep 10, 2024

Hello Sysnative Team,
Hope all is well with everyone.
We are encountering yet a similar issue that was once resolved by Mr. @Maxstar (he rocks \m/) and in need of assistance to resolve 2 servers.

Thank you in advance and greatly appreciated as always.

Maxstar · Sep 11, 2024

Hi,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

Step 3. Follow these instructions to remove an update.

Open the Start menu of Windows and type the command CMD
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.

Code:

wusa /uninstall /KB:4494175

Let me know if it says it was successful or you get the message: The update KB4494175 is not installed on this computer.

Da_Jester · Tuesday at 11:41 AM

Hello good sir,

SFCFix failed. Run DISM and received this error:
Deployment Image Servicing and Management tool
Version: 10.0.14393.4169

Image Version: 10.0.14393.4169

[==========================100.0%==========================]
Error: 1734

The array bounds are invalid.

The DISM log file can be found at C:\windows\Logs\DISM\dism.log

WUSA message:
Installer encountered an error:0x8007002
The system cannot find the file specified.

Maxstar · Tuesday at 12:33 PM

Hi,

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

Da_Jester · Tuesday at 3:18 PM

Hello sir

Per your request

Maxstar · Wednesday at 3:49 AM

Hi,

Are you sure you've used the SFCFix.zip file from post #4? Please run that fix again and post the new result.

Da_Jester · Wednesday at 11:22 AM

Hello Maxstar,

Had to reboot and run it again. We are good and again, THANK YOU!!! You rock

Maxstar · Thursday at 3:06 AM

Hi,

You're welcome. Glad to hear the issue has been resolved..

Search

Search

[SOLVED] Unable to install Windows Defender role due to 0x800F0831 Server B

Da_Jester

Member

Attachments

Maxstar

Windows Update Moderator, Security Analyst

Attachments

Da_Jester

Member

Attachments

Maxstar

Windows Update Moderator, Security Analyst

Attachments

Da_Jester

Member

Attachments

Maxstar

Windows Update Moderator, Security Analyst

Da_Jester

Member

Maxstar

Windows Update Moderator, Security Analyst