[SOLVED] Unable to update Server 2008R2 VMware VM for the final patches Server1

J

JTEST1973

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Joined
Nov 29, 2022
Posts
14
DISM and SFC comes clean. Updates fail to install.. SURT has below error. Log file are attached and any help will be appreciated.

Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2022-12-26 10:51

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 729
No errors detected
(w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache
 

Attachments

Hello,

Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Gofile or WeTransfer and just provide the link here.

Option#2 (only if you are unable to follow the previous instructions)

  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
  • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBak program now.
 
Right-click the program C:\Windows\System32\cmd.exe and select Run as administrator.
The Command Prompt window opens.
Copy and paste the following command into the command-prompt and hit enter.
dir c:\Windows\winsxs\amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.19155_none_5f8bcddaff58c30c /s > "%USERPROFILE%\desktop\dirlist.txt"

After the command runs there will be a file on your desktop named dirlist.txt.
Attach this file to your next reply.
 
When i run the command, file not found error. looking into SxS folder, this folder also does not exist.. Below 5 folder exist though..

amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.2.9200.16521_none_c7b3cfc0b510e119
amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.16428_none_5faf8886ff3d65d0
amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.18449_none_5f9abb68ff4cea4b
amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.19463_none_5f7f030cff62a3c4
amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.19596_none_5f61960cff7840c3

Thanks
 
Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:4462923
  4. Let me know if it says it was successful or if there are any errors.
 
Please do following:

FRST Registry Search
  1. Click the Start button and choose Control Panel.
  2. In the upper right corner ensure the View by: is set to Category.
  3. Select the Programs group.
  4. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
    Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
  5. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool
    Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  6. Right-click on the file FRST64.exe and choose Run as administrator.
  7. Copy and paste KB4462923 into the Search box and click the Search Registry button.
  8. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  9. You may close any remaining open windows now.
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Reboot the machine.
Check Windows Update again and report the result.
If it fails attach a fresh copy of the file cbs.log to your next reply.
 

Attachments

Thank you PeterJ, yes updates installed successfully. Your persistence to get it resolved is commendable. You earned my Regards.
 
Your welcome.

Take care.
 
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