[SOLVED] Update 2023-04 for Windows 10 21H2 x64 and 2023-03 have been failing with error code 0x800F0988

[bluemount]

I've tried a couple times installing the following updates and end up failing

KB5023773 and KB5025221

Grateful if you are able to help me fix the problem.

Thanks in advance.

Best Regards

 

[Maxstar]

Hi and welcome to Sysnative,

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[bluemount]

Hi Maxstar , thanks for your quick response, please download the COMPONENTS hive from the link below

COMPONENTS

 

[Maxstar]

2023-04-14 22:05:56, Error                 CBS    Exec: Failed to pre-stage package: Package_1_for_KB5011050~31bf3856ad364e35~amd64~~10.0.1.8028, component identity: amd64_microsoft-windows-s..ngstack-onecorebase_31bf3856ad364e35_10.0.19041.1_none_a676034d8141a350, file: grouptrusteeai.dll,  sandbox: \\?\C:\Windows\SoftwareDistribution\Download\91dfdb067ddb70627c72d858c1a32aa3\inst\_Windows10.0-KB5023773-x64.cab_\, file format: 0 [HRESULT = 0x800f0988 - PSFX_E_INVALID_DELTA_COMBINATION]

Open an elevated command prompt and run the following command. Attach Dirlist.txt to your next post.

dir /s /a %systemroot%\WinSxS\amd64_microsoft-windows-s..ngstack-onecorebase_31bf3856ad364e35_10.0.19041.1_none_a676034d8141a350 > "%userprofile%\Desktop\Dirlist.txt"

 

[bluemount]

File not found.

 

[Maxstar]

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[bluemount]

Step 1 completed successfully and the following is the output of the step 2

C:\>DISM /online /cleanup-image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19044.2728

[===========================84.9%================= ]
[===========================86.1%================= ]
[===========================87.3%================== ]
[===========================88.7%=================== ]
[===========================89.9%==================== ]
[===========================91.1%==================== ]
[==========================100.0%==========================]
Error: 0x800f081f

The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Configure a Windows Repair Source.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

The updated CBS log is also attached

 

[Maxstar]

Here's the next fix.

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[bluemount]

Log of Step 1

SFCFix version 3.0.2.1 by niemiro.
Start time: 2023-04-16 23:23:22.536
Microsoft Windows 10 Build 19044 - amd64
Using .zip script file at C:\Users\Administrator.DESKTOP-9OEBFMS\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS

Successfully created directory tree \\?\C:\Windows\WinSxS\amd64_microsoft-windows-setup-component_31bf3856ad364e35_10.0.19041.2788_none_a6be1722629a8d8c.

Successfully copied file C:\Users\Administrator.DESKTOP-9OEBFMS\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-setup-component_31bf3856ad364e35_10.0.19041.2788_none_a6be1722629a8d8c\winsetup.dll to C:\Windows\WinSxS\amd64_microsoft-windows-setup-component_31bf3856ad364e35_10.0.19041.2788_none_a6be1722629a8d8c\winsetup.dll.

Successfully restored ownership for C:\Windows\WinSxS
Successfully restored permissions on C:\Windows\WinSxS
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2023-04-16 23:23:23.537
Script hash: +uei5Gcq2qSpagnYkO4lB9+i86D/RpN/PcTVvh7aELI=
----------------------EOF-----------------------

Log of Step 2

C:\>DISM /online /cleanup-image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19044.2728

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

 

[Maxstar]

Great, please attempt to update. If it fails attach a new copy of the CBS log(s).

 

[bluemount]

Still no luck here, please find the CBS log attached.

 

[bluemount]

Given the CBS log,

2023-04-16 23:36:59, Error CBS Exec: Failed to pre-stage package: Package_1_for_KB5011050~31bf3856ad364e35~amd64~~10.0.1.8028, component identity: amd64_microsoft-windows-s..gstack-boot-onecore_31bf3856ad364e35_10.0.19041.1_none_0bb831550fd88e36, file: bfsvc.dll, sandbox: \\?\C:\Windows\CbsTemp\31027320_4187782156\Windows10.0-KB5025221-x64.cab\, file format: 0 [HRESULT = 0x800f0988 - PSFX_E_INVALID_DELTA_COMBINATION]

and the corresponding file is not found, guess I need another fix for this missing one?

C:\Windows\system32>dir /s /a %systemroot%\WinSxS\amd64_microsoft-windows-s..gstack-boot-onecore_31bf3856ad364e35_10.0.19041.1_none_0bb831550fd88e36
Volume in drive C is System
Volume Serial Number is A2C9-8022
File Not Found

 

[Maxstar]

It seems multiple components are compromised (into the registry as well as the payload files), here's the next fix.

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[bluemount]

Log of Step 2

C:\Windows\system32>DISM /online /cleanup-image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19044.2728

[===========================84.9%================= ]
[===========================86.1%================= ]
[===========================87.3%================== ]
[===========================88.7%=================== ]
[===========================89.9%==================== ]
[===========================91.1%==================== ]
[==========================100.0%==========================]
Error: 0x800f081f

The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Configure a Windows Repair Source.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

And the new CBS log attached

 

[Maxstar]

2023-04-17 00:02:30, Info                  CBS    (p)    CSI Payload Corrupt    (n)            amd64_microsoft-windows-setup-component_31bf3856ad364e35_10.0.19041.2788_none_a6be1722629a8d8c\winsetup.dll
2023-04-17 00:02:30, Info                  CBS    Repair failed: Missing replacement payload.

Please run the steps in post #8 again and let me know the result.

 

[bluemount]

2023-04-17 00:02:30, Info                  CBS    (p)    CSI Payload Corrupt    (n)            amd64_microsoft-windows-setup-component_31bf3856ad364e35_10.0.19041.2788_none_a6be1722629a8d8c\winsetup.dll
2023-04-17 00:02:30, Info                  CBS    Repair failed: Missing replacement payload.

Please run the steps in post #8 again and let me know the result.

Attempted to update again and another compromised component was identified.

2023-04-17 00:21:16, Error CBS Exec: Failed to pre-stage package: Package_1_for_KB5011050~31bf3856ad364e35~amd64~~10.0.1.8028, component identity: amd64_microsoft-windows-servicingstack-onecore_31bf3856ad364e35_10.0.19041.1_none_f44203ddbeab1e75, file: cleanupai.dll, sandbox: \\?\C:\Windows\CbsTemp\31027327_774190024\Windows10.0-KB5025221-x64.cab\, file format: 0 [HRESULT = 0x800f0988 - PSFX_E_INVALID_DELTA_COMBINATION]

 

[Maxstar]

This time the CBS log reported another component of the Servicing Stack [RTM], could you please try to update again with Process Monitor running.
Attach also a new copy of the CBS log(s), then I might be able to provide a fix for all the - compromised - components at once.

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the square (CTRL +E) on the toolbar as shown below.



4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up the LogFile.PML and upload it to WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free and provide the link.

 

[bluemount]

Please download the log file from LogFile.PML
and the new CBS log file attached.

 

[Maxstar]

Hi,

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[bluemount]

C:\Windows\system32>DISM /online /cleanup-image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19044.2728

[===========================84.9%================= ]
[===========================86.1%================= ]
[===========================87.3%================== ]
[===========================88.7%=================== ]
[===========================89.9%==================== ]
[===========================91.1%==================== ]
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

Another compromised component was identified.

2023-04-17 19:46:27, Error CBS Exec: Failed to pre-stage package: Package_1_for_KB5011050~31bf3856ad364e35~amd64~~10.0.1.8028, component identity: amd64_microsoft-windows-s..-installers-onecore_31bf3856ad364e35_10.0.19041.1_none_a1ad7e1744c3f0bf, file: luainstall.dll, sandbox: \\?\C:\Windows\CbsTemp\31027489_3750428110\Windows10.0-KB5025221-x64.cab\, file format: 0 [HRESULT = 0x800f0988 - PSFX_E_INVALID_DELTA_COMBINATION]