gshadowz
Member
- Jan 18, 2025
- 6
Link to SysnativeFileCollectionApp and other support file : NVIDIA - Google Drive
Q: A brief description of your problem (but you can also include the steps you tried)
A: When i'm playing a games, my main monitor (Xiaomi G34WQi) and main laptop monitor is flashing and turn into blank screen, then the laptop monitor is turn back on and pop up of "Unsupported Graphics Card" or something is popped up.
I've encountered this issue last year and still consist until now, sometimes the issue doesn't happen, but sometimes it happens. If the Unsupported graphics card is popped up, when i try to the device manager and click "Scan for Hardware Changes" it immediately trigger BSOD with error code VIDEO_DXGKRNL_FATAL_ERROR.
I've tried everything i found on the internet to fix this issue like uninstall with DDU, underclock the GPU, installing the newest and even oldest graphics version before this problem occur, it doesn't change anything, the problem still occur and it's annoying. My games is very likely a light game. The game is All Hoyoverse Games except Tears of Themis, Wuthering Waves, Girls Frontline 2 Exilium, Back 4 Blood. I've never play any AAA games, my graphics settings on the game is also medium to low and i play on 1920x1080 windowed mode even my display is 2K.
I've also tried to ask the NVIDIA Driver Support the support said
"
I looked at the mini-dmp file you shared. The dmp file shows error:
0x113_19_nvlddmkm!unknown_function
This error code means the notebook tried to send a device removal request on a GPU that doesn’t support surprise removal.
"
after the support replied, i replied about the solution but never got any reply after that.
Q: System Manufacturer?
A: Acer
Q: Laptop or Desktop?
A: Laptop
Q: Exact model number (if laptop, check label on bottom)
A: Acer Predator Helios 300 PH315-54
Q: OS ? (Windows 11, 10, 8.1, 8, 7, Vista)
A: Windows 11 Pro 24H2
Q: x86 (32bit) or x64 (64bit)?
A: x64
Q: What was original installed OS on system?
A: Windows 10 Home Single Language
Q: Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
A: Full Retail (I've bought new code for upgrading into Pro edition)
Q: Age of system? (hardware)
A: Around 3 Years (Bought 28 December 2021)
Q: Age of OS installation?
A: Around 1 Year? because i re-install my OS
Q: Have you re-installed the OS?
A: Before this problem happen i reinstall my OS for wiping any hidden data because my SSD was so full at that time, but after this problem occur I've never do any OS re-installation
Q: CPU
A: Intel i7-11800H
Q: RAM (brand, EXACT model, what slots are you using?)
A: In the slot 1 was default from manufacturer which is SAMSUNG, and in the slot 2 was aftermarket which is SK Hynix. You can see the CPU-Z Image for details in the link i attach below
RAM Detail :
Q: Video Card
A: NVIDIA GeForce RTX 3060 Laptop 105W TGP
Q: Is driver verifier enabled or disabled?
A: I don't know what answer to answer this, but i think I've never touch anything name driver verifier so i think it is enabled?
Q: What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth)
A: No third party antivirus, i only use Windows Defender and Windows Firewall
Q: Are you using proxy, vpn, ipfilters or similar software?
A: I'm installed VPN Gate and Cloudflare WARP 1.1.1.1, but it is off and i only used it when i want to see the website that my ISP is block e.g Reddit.
Q: Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software)
A: I think No, never heard of that software or install it
Q: Are you currently under/overclocking? Are there overclocking software installed on your system?
A: Yes, i'm currently Underclocking my GPU. I'm using MSI Afterburner, the setting of underclock is in the link below
Underclock details :
Q: A brief description of your problem (but you can also include the steps you tried)
A: When i'm playing a games, my main monitor (Xiaomi G34WQi) and main laptop monitor is flashing and turn into blank screen, then the laptop monitor is turn back on and pop up of "Unsupported Graphics Card" or something is popped up.
I've encountered this issue last year and still consist until now, sometimes the issue doesn't happen, but sometimes it happens. If the Unsupported graphics card is popped up, when i try to the device manager and click "Scan for Hardware Changes" it immediately trigger BSOD with error code VIDEO_DXGKRNL_FATAL_ERROR.
I've tried everything i found on the internet to fix this issue like uninstall with DDU, underclock the GPU, installing the newest and even oldest graphics version before this problem occur, it doesn't change anything, the problem still occur and it's annoying. My games is very likely a light game. The game is All Hoyoverse Games except Tears of Themis, Wuthering Waves, Girls Frontline 2 Exilium, Back 4 Blood. I've never play any AAA games, my graphics settings on the game is also medium to low and i play on 1920x1080 windowed mode even my display is 2K.
I've also tried to ask the NVIDIA Driver Support the support said
"
I looked at the mini-dmp file you shared. The dmp file shows error:
0x113_19_nvlddmkm!unknown_function
This error code means the notebook tried to send a device removal request on a GPU that doesn’t support surprise removal.
"
after the support replied, i replied about the solution but never got any reply after that.
Q: System Manufacturer?
A: Acer
Q: Laptop or Desktop?
A: Laptop
Q: Exact model number (if laptop, check label on bottom)
A: Acer Predator Helios 300 PH315-54
Q: OS ? (Windows 11, 10, 8.1, 8, 7, Vista)
A: Windows 11 Pro 24H2
Q: x86 (32bit) or x64 (64bit)?
A: x64
Q: What was original installed OS on system?
A: Windows 10 Home Single Language
Q: Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
A: Full Retail (I've bought new code for upgrading into Pro edition)
Q: Age of system? (hardware)
A: Around 3 Years (Bought 28 December 2021)
Q: Age of OS installation?
A: Around 1 Year? because i re-install my OS
Q: Have you re-installed the OS?
A: Before this problem happen i reinstall my OS for wiping any hidden data because my SSD was so full at that time, but after this problem occur I've never do any OS re-installation
Q: CPU
A: Intel i7-11800H
Q: RAM (brand, EXACT model, what slots are you using?)
A: In the slot 1 was default from manufacturer which is SAMSUNG, and in the slot 2 was aftermarket which is SK Hynix. You can see the CPU-Z Image for details in the link i attach below
RAM Detail :
Q: Video Card
A: NVIDIA GeForce RTX 3060 Laptop 105W TGP
Q: Is driver verifier enabled or disabled?
A: I don't know what answer to answer this, but i think I've never touch anything name driver verifier so i think it is enabled?
Q: What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth)
A: No third party antivirus, i only use Windows Defender and Windows Firewall
Q: Are you using proxy, vpn, ipfilters or similar software?
A: I'm installed VPN Gate and Cloudflare WARP 1.1.1.1, but it is off and i only used it when i want to see the website that my ISP is block e.g Reddit.
Q: Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software)
A: I think No, never heard of that software or install it
Q: Are you currently under/overclocking? Are there overclocking software installed on your system?
A: Yes, i'm currently Underclocking my GPU. I'm using MSI Afterburner, the setting of underclock is in the link below
Underclock details :
