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Vista computer not working well lately

Corrine, I found the link for WinPatrol at Landzdown. :thumbsup2:

Good job. Dianne.

In looking at the log you provided at LandzDown last year, your Lexmark printer is in start up programs. Rather than uninstalling the printer, since you don't use it often, you could start by removing it from start up programs with WinPatrol.

Please also note that this computer is five years old. That doesn't mean that it doesn't have more life in it. Rather keep in mind that the average life of a desktop computer is 3-5 years.

Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 13/09/2008 8:52:00 AM
 
Corrine, I found the link for WinPatrol at Landzdown. :thumbsup2:

Good job. Dianne.

In looking at the log you provided at LandzDown last year, your Lexmark printer is in start up programs. Rather than uninstalling the printer, since you don't use it often, you could start by removing it from start up programs with WinPatrol.

OK, I will try that - thanks.

Please also note that this computer is five years old. That doesn't mean that it doesn't have more life in it. Rather keep in mind that the average life of a desktop computer is 3-5 years.

I was thinking that. Bummer. Maybe it's time to look at the back-to-school specials. I'll see if I can get things straightened out here and then decide. Thanks Corrine.

Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 13/09/2008 8:52:00 AM
[/QUOTE]
 
Just to let you guys know, I found the Realtek driver in device manager and updated it successfully. Specifically, 'Realtek PCIe FE Family Controller'. Is this driver the same one that was disabled?
 
No worries :-) In that case, use this command:

C:\Users\Owner\Documents\procdump -h -ma -n 3 -x C:\TeknoVenus "C:\Program Files\Internet Explorer\iexplore.exe"

Let me know if it works this time!

Stephen
 
Hi Stephen, I apologize for the confusion, but I did manage to save it to C drive. Sooo, at this very moment the command opened up Internet Explorer, but the homepage is doing the usual hanging 'thing' and hasn't given an error message. It's been hanging for a few minutes now. But, I was able to open the Sysnative page and I'm responding now. I'll just leave the homepage hanging and the command prompt open then?
 
Don't worry, it's fine :-)

OK, you can close internet explorer now.

Please check in your C:\TeknoVenus\ folder for any files. If there are any files, zip them up and send it to me. I can't look at them for a few hours, I'm not at home ATM. If there are no files, run the command again as before. If it still doesn't create files then, well, let me know. :-)

Stephen
 
Er, I can't find a C:\TeknoVenus\ folder on my computer... I typed it in the search bar - nothing. I know you're busy, so don't worry about responding until later. Thanks.
 
Errrr... Great....

When I'm home, I'll take another look for you. Sorry about this!
 
Hey there.

Once again, sorry about the hassle this is causing!

Do you have a file on your C: (C:\) drive called TeknoVenus_xyz.dmp, where xyz is the date of the dump.

If yes, zip it up. If no....

Run this command:

C:\procdump.exe -h -ma -n 3 -x C:\ "C:\Program Files\Internet Explorer\iexplore.exe"

(or C:\Users\Owner\Documents\procdump -h -ma -n 3 -x C:\ "C:\Program Files\Internet Explorer\iexplore.exe" if you saved procdump in your documents folder)

Then, same as before. It will launch IE, wait for it to hang, when it does, wait a few mins then this time check for a file called iexplorer_xyz.dmp on your C: drive (C:\) where xyz is the date of the dump.

If you do find the file, zip it up and attach it. If not, let me know. We can try a different tactic.

Regards,
Stephen
 
No need to apologize, I know you're trying to help me. I tried both of your instructions and while both worked at the command prompt and launched IE, neither produced a dmp file. I copied and pasted both file names (at separate times - ha), and neither one was found on my computer.

I'm wondering if I'm even crashing (therefore producing dump files) because the homepage, and other various sites just hang or don't respond. I was getting an error msg with the homepage occasionally before, but all of the times the procdump opened IE, I never got an error msg, the page just stalled without opening. Of course I don't know the difference between crashing and stalling, or whether just stalling produces a dump file, but I thought I should mention that.
 
OK,

Final command before we move on!

Open IE as normal (not using procdump or anything, just open it as normal). Use until it hangs or crashes. Open task manager -> Processes tab -> view -> select columns -> check PID (Process Identifier).

Go to the Applications tab --> right-click Internet Explorer (should be Not Responding) --> Go to Process. Note down the number in the PID column next to the highlighted process (should be iexplore.exe). On my system right now, that number is 6596.

Now open an elevated command prompt again, type:

C:\procdump.exe -ma xyz

where xyz is the number you noted down earlier.

Below it, the command prompt should show

Code:
C:\Windows\system32>C:\procdump -mp 6596

[B]ProcDump v6.00 - Writes process dump files
Copyright (C) 2009-2013 Mark Russinovich
Sysinternals - www.sysinternals.com
With contributions from Andrew Richards

Writing dump file C:\Windows\system32\iexplore_130805_214840.dmp ...
Dump written.

[/B]Navigate to the dump file, in may case C:\Windows\system32\iexplore_130805_214840.dmp

Zip it and upload.

If that doesn't work, I'll try a different tactic!

Stephen
 
OK... I went to a couple of sites that typically stall and when I opened task manager, eventually getting to the PID Column, it showed the page as 'running'. One page I was on actually had a message at the bottom saying that the site was not responding and showed a box to click to 'recover page' - but in the PID column it still said it was running.

I went back to my homepage which was stalling/hanging and I right clicked on the name of the website in the PID column and clicked on 'create a dump file' (eventhough it was running :grin1:). So, 'something' was created, and I'll post it (iexplore.zip) for you. Hopefully it might show something noteworthy. If not, what was that different tactic? ha

Note: turns out it was too big to upload here. How do I go about sending it to you - if it's even useful, that is?
 
OK. I am confused by this and why it is occurring, but we've now got something! :-)

Zip it and upload it to a free file sharing site such as Dropbox or Skydrive please.

I'm not actually on my PC so can't get my canned instructions, but I did post them earlier in the thread so can you please upload the latest event viewer logs just in case anything new is there.

Stephen
 
OK. I am confused by this and why it is occurring, but we've now got something! :-)

Zip it and upload it to a free file sharing site such as Dropbox or Skydrive please.

I'm not actually on my PC so can't get my canned instructions, but I did post them earlier in the thread so can you please upload the latest event viewer logs just in case anything new is there.

Hi Stephen, I'm hoping I have three files for you to look at. I created another dmp (hopefully) file today after my homepage stopped working. I've also attached the event viewer file.

Edit: I don't think the two iexplore files open. I tried to link them from Dropbox, but haven't quite figured that out yet.
 

Attachments

Hey,

Wow, that got off to a confusing start.

I'm not quite sure what or how you've done it, but you've managed to save the page to the file on Dropbox and change the extension to .zip.. Opening the zip file you gave me produced an error, but renaming the zip file to .html instead, opened a page where I could download the file from Dropbox!

This was the contents of one of the zip files - in text format:

HTML:
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return false;"><img src="/static/images/facebook_signin.png" alt="" /></a></p><div class="modal-buttons">I've finished signing in to Facebook<input style="margin-left: 0.5em;margin-bottom: -1px;" type="button" onclick="Modal.vars.action();" value="Post my message" class="freshbutton-blue" /></div></div></div><div style="display:none;" id="twitter-posting"><div class="center"><img src="/static/images/twitter_logo.jpg" alt="Twitter" /><h3 style="margin-top: 3em;"><img src="/static/images/icons/ajax-loading-small.gif" alt="" class="h2-img" />Tweeting</h3></div></div><div style="display:none;" id="facebook-posting"><div class="center"><br /><br /><img src="/static/images/facebook_logo.jpg" alt="Facebook" /><br /><br /><h3><img src="/static/images/icons/ajax-loading-small.gif" alt="" class="h2-img" />Posting to Facebook</h3><br /></div></div><div style="display:none;" id="disable-token-modal"><p class="disable-token-desc"></p><div class="modal-buttons"><input value="Remove link" type="button" class="freshbutton-blue" onclick="SharingModel.do_remove(Modal.vars);" /><input value="Cancel" type="button" class="freshbutton" onclick="Modal.hide();" /></div></div><div style="display:none;" id="album-disable-token-modal"><p>Are you sure you want to unshare <span class="album_unshare_name"></span>? Once it's unshared, nobody else will be able to view it.</p><div class="modal-buttons"><input value="Unshare" type="button" class="freshbutton-blue" onclick="SharingModel.do_remove(Modal.vars);" /><input value="Cancel" type="button" class="freshbutton" onclick="Modal.hide();" /></div></div><div style="display: none;" id="c2d-modal"><ul id="c2d-modal-tabs" class="modal-tabs clearfix"><li><a href="#" id="create-account" class="selected">Create an account</a></li><li><a href="#" id="login-account">Sign in</a></li></ul><div id="create-account-content"><p><span class="c2d-create-account-desc"></span></p><br /><div><form novalidate="novalidate" id="c2d-register-form" method="post"><input type="hidden" name="t" value="GXaiMrOsSCtNFQF6zeDJsYn6" /><input type="hidden" name="signup_tag" value="copy_to_dropbox" /><input type="hidden" name="dl_redir" value="1" /><div id="register-partial"><div style="display:none;" class="error-plain-text"><form:error name='fname' /></div><div id="fname-field" class="sick-input"><input tabindex="5" type="text" name="fname" id="fname" /><label id="fname-label" for="fname">First name</label></div><div style="display:none;" class="error-plain-text"><form:error name='lname' /></div><div id="lname-field" class="sick-input"><input tabindex="6" type="text" name="lname" id="lname" /><label id="lname-label" for="lname">Last name</label></div><div class="register-spacer"></div><div style="display:none;" class="error-plain-text"><form:error name='email' /></div><div id="email-field" class="sick-input clearfix"><input tabindex="7" type="email" name="email" id="email" /><label id="email-label" for="email">Email</label><div style="display: none;" id="email_check_warning"></div></div><div style="display:none;" class="error-plain-text"><form:error name='password' /></div><div id="password-field" class="sick-input"><input tabindex="8" type="password" name="password" id="password" /><label id="password-label" for="password">Password</label></div><div id="register-footer"><div id="tos-agree-field"><label for="tos_agree"><input type="checkbox" id="tos_agree" name="tos_agree" tabindex="9" /> I agree to <a href="/terms" target="_blank">Dropbox Terms</a></label><div style="display:none;" class="error-plain-text"><form:error name='tos_agree' /></div></div><input type="hidden" name="register-submit" value="1" /><input name="register-submit-dummy" value="Create account" class="freshbutton-blue" type="submit" id="register-submit" tabindex="10" /></div><br class="clear" /></div></form></div></div><div style="display:none;" id="login-account-content"><div id="c2d-login"><p><span class="c2d-login-desc"></span></p><br /><form novalidate="novalidate" id="c2d-login-form" method="post"><input type="hidden" name="t" value="GXaiMrOsSCtNFQF6zeDJsYn6" /><input type="hidden" name="cont" value="https://www.dropbox.com/s/tmxhbmm1q71dwkp/iexplore.zip?show_c2d_modal=true" /><table id="login-table"><tr><td><div style="display:none;" class="error-plain-text"><form:error name='login_email' /></div><div class="sick-input"><label for="email">Email</label><input autocomplete="off" type="text" name="login_email" tabindex="13" /></div></td></tr><tr><td style="padding: 10px 0;"><div style="display:none;" class="error-plain-text"><form:error name='login_password' /></div><div class="sick-input"><label for="password">Password</label><input autocomplete="off" type="password" name="login_password" tabindex="14" /></div></td></tr><tr><td><input style="float:right" name="login_submit" value="Sign in" class="freshbutton-blue" type="submit" id="login_submit" tabindex="15" /></td></tr></table></form></div><div style="display: none;" id="c2d-twofactor-login"><p class="c2d-header">Enter security code</p><p id="sms-msg">We sent a security code to your phone ending in <span class="last-four-digits"></span>.</p><p id="offline-msg">Enter the security code generated by your mobile authenticator app.</p><br /><form novalidate="novalidate" id="c2d-twofactor-login-form" method="post"><input type="hidden" name="t" value="GXaiMrOsSCtNFQF6zeDJsYn6" /><div id="c2d-twofactor-error" class="error-message"></div><div class="sick-input"><label for="email">6-digit code</label><input autocomplete="off" type="text" id="c2d-twofactor-code" name="twofactor_code" tabindex="13" /></div><input name="twofactor_login_submit" value="Submit code" class="freshbutton-blue" type="submit" id="twofactor_login_submit" tabindex="15" /><p class="resend-code"><a id="c2d-resend-link">Didn't receive one?</a></p></form></div></div></div><div style="display: none;" id="sharing-progress"><div class="orange-hotbox"><img src="/static/images/icons/ajax-loader-trans.gif" alt="" />Sharing...</div></div><div style="display: none;" id="sharing-posted"><div class="green-hotbox"><table><tr><td>Message shared!</td><td style="width: 5px;"></td><td><a id="view-post" target="_blank"></a></td></tr></table></div></div><div style="display: none;" id="sharing-posted-both"><div class="green-hotbox"><table><tbody><tr><td>Link shared!</td><td style="width: 5px;"></td><td><a href="http://www.twitter.com/" id="view-post" target="_blank"><img src="https://dt8kf6553cww8.cloudfront.net/static/images/icons/icon_spacer-vflN3BYt2.gif" style="" class=" sprite sprite_web s_web_twitter" alt="" title="" />View tweet</a></td><td style="width: 5px;"></td><td><a href="http://www.facebook.com/profile.php?v=wall" id="view-post" target="_blank"><img src="https://dt8kf6553cww8.cloudfront.net/static/images/icons/icon_spacer-vflN3BYt2.gif" style="" class=" sprite sprite_web s_web_facebook" alt="" title="" />View post</a></td></tr></tbody></table></div></div><div style="display:none;" id="inline-facebook-auth"><div class="orange-hotbox">You need to <a id="connect-with-facebook" onclick="FacebookOAuth.do_auth(); return false;">connect with Facebook</a> first.</div></div><div style="display:none;" id="inline-twitter-auth"><div class="orange-hotbox">You need to <a id="connect-with-twitter" onclick="Twitter.do_auth(); return false;">connect with Twitter</a> first.</div></div><script type="text/template" id="lightbox_more_actions_item_tmpl">
<%
  _id = (typeof _id !== 'undefined') ? _id : '';
  _href = (typeof _href !== 'undefined') ? _href : '';
  _target = (typeof _target !== 'undefined') ? _target : '';
  more_classes = (typeof more_classes !== 'undefined') ? more_classes : '';
  divider = ((typeof divider !== 'undefined') && (divider));
%>

<% if (divider) { %>
  <li class="divider <%= more_classes %>" />
<% } else { %>
  <li id="<%= _id %>" class="<%= more_classes %>" >
    <a href="<%= _href %>" target="<%= _target %>">
      <%= Sprite.html('web', sprite_name) %>
      <div>
          <%= item_text %>
      </div>
    </a>
  </li>
<% } %>
</script>
<div style="display:none;" id="file-preview-modal"><div class="modal-preview-content"><div class="preview"><table class="preview-container-parent"><tr><td class="preview-container"><div class="preview-content"></div></td></tr></table></div> <div id="file-preview-menu" class="menu"><div class="file-title lightbox-not-important"><span class="album-name"> </span><span class="filename"> </span><span class="added-by"> </span></div><div class="actions"> </div><div class="paging lightbox-not-important"><div class="paging-block"><a href="#" class="prev"><img src="https://dt8kf6553cww8.cloudfront.net/static/images/icons/icon_spacer-vflN3BYt2.gif" style="" class=" sprite sprite_web s_web_lightbox_prev" alt="" title="" /></a><div class="lightbox-index-text-container"></div><a href="#" class="next"><img src="https://dt8kf6553cww8.cloudfront.net/static/images/icons/icon_spacer-vflN3BYt2.gif" style="" class=" sprite sprite_web s_web_lightbox_next" alt="" title="" /></a></div></div></div><div style="display:none;" id="lightbox-more-actions-menu" class="freshdropdown-menu big black chat-bubble-bottom"><ul id="lightbox-more-actions-list"></ul><div class="chat-bubble-arrow-border black"></div><div class="chat-bubble-arrow black"></div></div> <div style="display:none;" class="delete-file-prompt chat-bubble-bottom"><input type="button" id="lightbox-delete-photo" value="Delete" class="freshbutton-blue" /><br /><input type="button" id="lightbox-delete-cancel" value="Cancel" class="freshbutton" /><div class="chat-bubble-arrow-border black"></div><div class="chat-bubble-arrow black"></div></div></div><div class="header"><a href="#" class="close lightbox-not-important"><img src="https://dt8kf6553cww8.cloudfront.net/static/images/icons/icon_spacer-vflN3BYt2.gif" style="" class=" sprite sprite_web s_web_lightbox_close" alt="" title="" /></a></div></div></div><noscript><p class="center">The Dropbox website requires JavaScript.</p></noscript></div><div style="position: absolute; top: 0; left: 0; font-family: Courier" id="ieconsole"></div><div style="position:absolute; top:-10000px;width:0px; height:0px; left: 0;" id="FB_HiddenContainer"></div><div style="display:none;" id="notice-container" class="clearfix"></div><script src="https://dt8kf6553cww8.cloudfront.net/static/coffee/compiled/logger-vflo8AFYX.js" type="text/javascript"></script><script src="https://dt8kf6553cww8.cloudfront.net/static/javascript/password_strength-vfl6zoIe7.js" type="text/javascript"></script><script>var onload_js = function() { SharingModel.init(Util.from_json("\"iexplore.zip\""), Util.from_json("{\"secure_hash\": \"\", \"subpath\": \"\", \"tkey\": \"tmxhbmm1q71dwkp\"}"));
SharingModel.init_file()

        Util.smartLoad(function() {
           Util.focus(Util.from_json("\"\""));
           Util.check_cookies_enabled();
           WebTimingLogger.init();
        });
        
$(Util.from_json("\"emsnippet-3fb13f1c4860ae6f\"")).innerHTML = Util.from_json("\"iexplore.zip\"").em_snippet(50, 0.750000).escapeHTML();
$(Util.from_json("\"emsnippet-949febd965c913cd\"")).innerHTML = Util.from_json("\"iexplore.zip\"").em_snippet(20, 0.750000).escapeHTML();
$(Util.from_json("\"emsnippet-ed36a508e9d9fca4\"")).innerHTML = Util.from_json("\"iexplore.zip\"").em_snippet(20, 0.750000).escapeHTML();
window.c2d_tabs = new TabController("c2d-modal-tabs", {url_prefix: false})

            Util.smartLoad(function () {
                PasswordStrength.watch("password");
            });
            new MailCheck('email', 'email_check_warning');
                                 }; if (window.Prototype) { document.observe('script:loaded', onload_js);                     } else if (window.jQuery) { jQuery(onload_js);                     }</script></body></html>

That's a webpage.




Anyway....

I really, really hate to say this, but the dumps are not showing very much. I have found a little, but I don't think I'm going about it right. I think it is due to them being created with Task Manager... On a 64bit system like yours, Task Manager can only create usable dumps of 64bit processes. Internet Explorer is 32bit, unless you launch the 64bit version.

Do you have a 64bit version of Internet Explorer listed in the start menu? I doubt it, but you might do. If you do, use that. Do what you did before, right click in Task Manager and create dump.

If not, I will do one last thing to get the dump. If this doesn't work, I will move on.

Open IE as normal. Open Task Manager --> Right click Internet Explorer (doesn't matter if it's running or not responding) --> Go to Proccess --> Write down the PID from task manager.

Open elevated command prompt, type C:\procdump.exe -ma xyz, where xyz is the PID

But, I do have some troubleshooting ideas.

I would first like you to try resetting IE if you haven't already by following the steps here: support.microsoft.com/kb/923737. Leave Delete Personal Settings unchecked. Is it more stable?

Try launching IE in "Safe Mode" by pressing Windows Key + R, and typing iexplore -extoff

None of the above helped? Please run a SFC scan:

SFC Scan


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.


Stephen

NOTES FOR ME
Read More:
 
Last edited:
Hey,

Wow, that got off to a confusing start.

I'm not quite sure what or how you've done it, but you've managed to save the page to the file on Dropbox and change the extension to .zip.. Opening the zip file you gave me produced an error, but renaming the zip file to .html instead, opened a page where I could download the file from Dropbox!

It's easy when I have no idea what I'm doing. ; ) I'll do the other instructions you gave me tomorrow am. I feel like my head is going to explode. ha I'm pretty sure I have 32-bit IE, btw. Thanks Stephen. Adding on: I'm wondering why, if I have 32-bit IE, it would work fine up until the last couple/few months where I'm now having problems.
 
If not, I will do one last thing to get the dump. If this doesn't work, I will move on.

Open IE as normal. Open Task Manager --> Right click Internet Explorer (doesn't matter if it's running or not responding) --> Go to Proccess --> Write down the PID from task manager.

Open elevated command prompt, type C:\procdump.exe -ma xyz, where xyz is the PID

Hi, I changed my mind, and decided to try getting those dump files tonight. The Process column showed 2 iexplorer PID's, so I got a dump file for each one. Let me know if this didn't turn out because I'm not totally sure about how to use dropbox yet. Thx.

https://www.dropbox.com/s/s7d4talbsqhgjso/iexplore_130806_202252.zip

https://www.dropbox.com/s/vz3unqrxcwnqwjs/iexplore_130806_202206.zip




 

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