We couldn't connect to the update service

[prolannic]

We have some machines that report the following error when updating:
We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet.

The servers have internet and can sometimes even download some updates, but some not.

Attached you find the most recent CBS.log from one of these servers.

 

[Windows Update Bot]

Hi @prolannic,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[Maxstar]

Hi,

Export the Windows Update log

• Right-click on the Start button and click Windows PowerShell (Admin).
• Copy and paste the following command into it, press enter afterwards

Get-WindowsUpdateLog

• Wait for the message "WindowsUpdate.log written to C:\Users\<username>\Desktop\WindowsUpdate.log".
• Attach the logfile WindowsUpdate.log to your next reply.

 

[prolannic]

Hi @Maxstar

Thanks for your feedback. Attached the log requested

 

[Maxstar]

Hi,

Please copy and paste the following URL in the browser of this server, normally it will download a file called environment.cab or do you see a message like: NET::ERR_CERTIFICATE_TRANSPARENCY_REQUIRED

HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/10.0.17763.6775/0?CH=252&L=en-US&P=&PT=0x7&WUA=10.0.17763.3532&MK=VMware%2C+Inc.&MD=VMware+Virtual+Platform

Question:
- Is openssl installed on this server?