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[SOLVED] [Win7SP1Ult x64] Cleanmgr.exe don't delete Windows Update files

Hi,

Thanks for the log.

Run Cleanmgr.exe again and select only the option to clean Windows Update, after the tool finish the work (and fail) open the C:\Windows\Logs\CBS and copy the files DeepClean.log and CBS.log to the Desktop, zip both files and attach to you post.
 
Hi,

Now the log show something that we can work with...


Install Update using Dism
  1. Please download KB2509553 http://download.windowsupdate.com/m..._48517ee2bd09479ad2d04c03e00f9b1460996469.msu save the file to c:\windows\temp
  2. change the name of the update file to a smaller name windows6.1-KB2509553-x64.msu
    (keep the extension .msu in the end of the file name in case its visible if not ignore that)
  3. open the Command Prompt as Administrator (Tutorial)
  4. type or Copy & Paste the following commands line by line:

    cd /d c:\windows\temp
    expand windows6.1-KB2509553-x64.msu -f:* C:\windows\temp
    DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\windows6.1-KB2509553-x64.cab
  5. You should receive the message:
    The operation completed successfully.
    Restart Windows to complete this operation.
    Do you want to restart the computer now (Y/N)?
  6. Make sure to allow the computer to restart if prompted.

    If you receive any other message:
  7. Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
  8. Paste (Ctrl+V) it into your next post please.

After this repeat the steps from post #41 and if it fails collect the logs please.
 
Hello,

The DISM command returned an error. Please see below and DISM log attached.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\newtond>cd \windows
C:\Windows>cd temp
C:\Windows\Temp>expand windows6.1-KB2509553-x64.msu -f:* C:\windows\temp
Microsoft (R) File Expansion Utility Version 6.1.7600.16385
Copyright (c) Microsoft Corporation. All rights reserved.
Adding C:\windows\temp\WSUSSCAN.cab to Extraction Queue
Adding C:\windows\temp\Windows6.1-KB2509553-x64.cab to Extraction Queue
Adding C:\windows\temp\Windows6.1-KB2509553-x64-pkgProperties.txt to Extraction
Queue
Adding C:\windows\temp\Windows6.1-KB2509553-x64.xml to Extraction Queue
Expanding Files ....
Expanding Files Complete ...
4 files total.
C:\Windows\Temp>DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\windo
ws6.1-KB2509553-x64.cab
Deployment Image Servicing and Management tool
Version: 6.1.7600.16385
Image Version: 6.1.7601.18489
Processing 1 of 1 -
An error occurred - Package_for_KB2509553 Error: 0x800736b3
Error: 14003
The referenced assembly is not installed on your system.
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
C:\Windows\Temp>
 

Attachments

Hi,

Please repeat the dism command from the c:\Windows\Temp folder
DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\windows6.1-KB2509553-x64.cab

The dism log doesn't provide helpful information to diagnose the error so I need the C:\Windows\Logs\CBS\CBS.log immediately after running dism.
 
SleepyDude said:
Hi,

Please repeat the dism command from the c:\Windows\Temp folder
DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\windows6.1-KB2509553-x64.cab

The dism log doesn't provide helpful information to diagnose the error so I need the C:\Windows\Logs\CBS\CBS.log immediately after running dism.
Click to expand...
It failed again. CBS log attached:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\newtond>cd /d c:\windows\temp
c:\Windows\Temp>expand windows6.1-KB2509553-x64.msu -f:* C:\windows\temp
Microsoft (R) File Expansion Utility Version 6.1.7600.16385
Copyright (c) Microsoft Corporation. All rights reserved.
Adding C:\windows\temp\WSUSSCAN.cab to Extraction Queue
Adding C:\windows\temp\Windows6.1-KB2509553-x64.cab to Extraction Queue
Adding C:\windows\temp\Windows6.1-KB2509553-x64-pkgProperties.txt to Extraction
Queue
Adding C:\windows\temp\Windows6.1-KB2509553-x64.xml to Extraction Queue
Expanding Files ....
Expanding Files Complete ...
4 files total.
c:\Windows\Temp>DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\windo
ws6.1-KB2509553-x64.cab
Deployment Image Servicing and Management tool
Version: 6.1.7600.16385
Image Version: 6.1.7601.18489
Processing 1 of 1 -
An error occurred - Package_for_KB2509553 Error: 0x800736b3
Error: 14003
The referenced assembly is not installed on your system.
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
c:\Windows\Temp>
 

Attachments

Please try to remove the update using DISM with:

DISM /Online /Remove-Package /PackagePath:C:\windows\temp\windows6.1-KB2509553-x64.cab
 
SleepyDude said:
Please try to remove the update using DISM with:

DISM /Online /Remove-Package /PackagePath:C:\windows\temp\windows6.1-KB2509553-x64.cab
Click to expand...
Hello,
It failed. Please see below. Log attached.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\newtond>cd c:\windows\temp
c:\Windows\Temp>DISM /Online /Remove-Package /PackagePath:C:\windows\temp\window
s6.1-KB2509553-x64.cab
Deployment Image Servicing and Management tool
Version: 6.1.7600.16385
Image Version: 6.1.7601.18489
Processing 1 of 1 -
An error occurred - Package_for_KB2509553 Error: 0x800736b3
Error: 14003
The referenced assembly is not installed on your system.
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
c:\Windows\Temp>
 

Attachments

Hi,

We have to remove the update manually... please do the following:


Search with Farbar Recovery Scan Tool (FRST)
  • Download FRST or FRST x64 and save it to the Desktop.
    (Please pick the version that matches your operating system's bit type. If you don't know which version matches your system, try FRST if it say that is not compatible with your OS you have to use FRST64)
  • open the Command Prompt as Administrator (Tutorial)
  • type the command:
    dism /online /Get-FeatureInfo /FeatureName:TFTP|find "."
    Click to expand...
  • wait for the command to finish with "The operation completed successfully" or equivalent
  • close the window "Administrator: Command Prompt"
  • Execute FRST/FRST64 right click on the icon
    FRST.jpg
    and choose Run as Administrator. Make sure all other windows are closed.
    (When the Tool opens for the first time you must click Yes on the disclaimer.)
    FRST_SearchRegistry.png
  • On the Search box (1) type or Copy & Paste the following text:
    KB2509553
    Click to expand...
  • Press the Search Registry button.
  • Wait for the search to finish FRST will produce a log called (SearchReg.txt) in the same directory the Tool is run from.
  • Please attach the log to your post.
 
Ok, lets use FRST to remove the update...

Farbar Recovery Scan Fix

!!! WARNING !!! The following fix is only relevant for this system and no other, running the script on another computer will not work and may cause problems...

  • Download the file attached and save it to the Desktop as fixlist.txt
    (It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work!)
  • Execute FRST/FRST64 right click on the icon
    FRST.gif
    and choose Run as Administrator. Make sure all other windows are closed.
    FRST_Fix.png
  • Press the Fix button just once and Wait. After the fix the system needs to restart if the tool does not request it please Restart the computer.
  • The tool will make a log (Fixlog.txt) on the same location as FRST/FRST64 please post it in your next reply.
 

Attachments

Another update to fix...

Install Update using Dism
  1. Please download KB2809900 visit Download Update for Windows 7 for x64-based Systems (KB2823180) from Official Microsoft Download Center and select only the file Windows6.1-KB2809900-x64.msu click Next and save the file to c:\windows\temp
  2. open the Command Prompt as Administrator (Tutorial)
  3. type or Copy & Paste the following commands line by line:

    cd /d c:\windows\temp
    expand Windows6.1-KB2809900-x64.msu -f:* C:\windows\temp
    DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\Windows6.1-KB2809900-x64.cab
  4. You should receive the message:
    The operation completed successfully.
    Restart Windows to complete this operation.
    Do you want to restart the computer now (Y/N)?
  5. Make sure to allow the computer to restart if prompted.

    If you receive any other message:
  6. Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
  7. Paste (Ctrl+V) it into your next post please.
 
Last edited:
Hello,

The DISM command failed. Screen cap below:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\newtond>cd /d c:\windows\temp
c:\Windows\Temp>expand Windows6.1-KB2809900-x64.msu -f:* C:\windows\temp
Microsoft (R) File Expansion Utility Version 6.1.7600.16385
Copyright (c) Microsoft Corporation. All rights reserved.
Adding C:\windows\temp\WSUSSCAN.cab to Extraction Queue
Adding C:\windows\temp\Windows6.1-KB2809900-x64.cab to Extraction Queue
Adding C:\windows\temp\Windows6.1-KB2809900-x64-pkgProperties.txt to Extraction
Queue
Adding C:\windows\temp\Windows6.1-KB2809900-x64.xml to Extraction Queue
Expanding Files ....
Expanding Files Complete ...
4 files total.
c:\Windows\Temp>DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\Windo
ws6.1-KB2809900-x64.msu
Deployment Image Servicing and Management tool
Version: 6.1.7600.16385
Image Version: 6.1.7601.18489
Processing 1 of 1 - An error occurred - C:\windows\temp\Windows6.1-KB2809900-x64
.msu Error: 0x80070032
Error: 50
The request is not supported.
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
c:\Windows\Temp>

Thank you.
 
Hi,

Sorry I have a mistake on my instructions please run the following command from the c:\Windows\Temp folder:

[B]DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\Windows6.1-KB2809900-x64.cab[/B]

Is the .cab file that can be installed not .msu.
 
Hi,

The DISM failed:

c:\Windows\Temp>expand Windows6.1-KB2809900-x64.msu -f:* C:\windows\temp
Microsoft (R) File Expansion Utility Version 6.1.7600.16385
Copyright (c) Microsoft Corporation. All rights reserved.
Adding C:\windows\temp\WSUSSCAN.cab to Extraction Queue
Adding C:\windows\temp\Windows6.1-KB2809900-x64.cab to Extraction Queue
Adding C:\windows\temp\Windows6.1-KB2809900-x64-pkgProperties.txt to Extraction
Queue
Adding C:\windows\temp\Windows6.1-KB2809900-x64.xml to Extraction Queue
Expanding Files ....
Expanding Files Complete ...
4 files total.
c:\Windows\Temp>DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\Windo
ws6.1-KB2809900-x64.cab
Deployment Image Servicing and Management tool
Version: 6.1.7600.16385
Image Version: 6.1.7601.18489
Processing 1 of 1 -
An error occurred - Package_for_KB2809900 Error: 0x800736b3
Error: 14003
The referenced assembly is not installed on your system.
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
c:\Windows\Temp>

Thank you.
 
Ok, thanks we have to remove the update...

Search with Farbar Recovery Scan Tool (FRST)
  • Download FRST or FRST x64 and save it to the Desktop.
    (Please pick the version that matches your operating system's bit type. If you don't know which version matches your system, try FRST if it say that is not compatible with your OS you have to use FRST64)
  • open the Command Prompt as Administrator (Tutorial)
  • type the command:
    dism /online /Get-FeatureInfo /FeatureName:TFTP|find "."
    Click to expand...
  • wait for the command to finish with "The operation completed successfully" or equivalent
  • close the window "Administrator: Command Prompt"
  • Execute FRST/FRST64 right click on the icon
    FRST.jpg
    and choose Run as Administrator. Make sure all other windows are closed.
    (When the Tool opens for the first time you must click Yes on the disclaimer.)
    FRST_SearchRegistry.png
  • On the Search box (1) type or Copy & Paste the following text:
    KB2809900
    Click to expand...
  • Press the Search Registry button.
  • Wait for the search to finish FRST will produce a log called (SearchReg.txt) in the same directory the Tool is run from.
  • Please attach the log to your post.
 

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