[SOLVED] [Win8.1 x64] Quality Rollups successful, but not successful

S

Sysnative Windows Update

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Oct 9, 2014
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Hello,
let me first elaborate the title:
I'm fixing a friend's laptop which works fine besides the fact that I can't for the love of God, install any of the rollup updates. It downloads it, installs it, asks for a reboot, configures it, says that configuring failed and then does a rollback.
There are no corruptions in DISM/SFC.
I have tried completely restarting the update service, ran Farbar Service Scanner, which found no errors with WU, tried downloading and installing manually, same thing happens. Installed latest .NET Framework, rebooted and retried, still nothing.
Please advise me on what to do.
Here's the link to Windowsupdate.log
Dropbox - WindowsUpdate.log
 
Please attempt to install one of the rollups, then when it fails zip and attach C:\Windows\Logs\CBS\CBS.log
If the zip is larger than 8MB, please upload to a file sharing service such as OneDrive, DropBox, SendSpace, etc. and include the link instead.
 
I just want to make it clear that updates do not fail at any point during installation or download or give an error. They fail at configuration, and regardless report the update has been installed successfully.
Here's the CBS.log
 

Attachments

Code: 
2017-05-23 21:59:15, Info                  CBS    Doqe:   q-uninstall: Inf: spaceport.inf, Ranking: 2, Device-Install: 0, Key: 6, Identity: spaceport.inf, Culture=neutral, Type=driverUpdate, Version=6.3.9600.18436, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
2017-05-23 21:59:15, Info                  CBS    Perf: Doqe: Critical uninstall started.
2017-05-23 21:59:15, Info                  CBS    Doqe: [Forward] Uninstalling driver updates, Count 1
2017-05-23 21:59:15, Info                  CBS    DriverUpdateUninstallUpdates failed [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2017-05-23 21:59:15, Info                  CBS    Doqe: Failed uninstalling driver updates [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2017-05-23 21:59:15, Info                  CBS    Perf: Doqe: Critical uninstall ended.
2017-05-23 21:59:15, Info                  CBS    Failed uninstalling driver updates [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2017-05-23 21:59:15, Error                 CBS    Startup: Failed executing critical driver operations queue [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2017-05-23 21:59:15, Info                  CBS    Startup: Rolling back KTM, because drivers failed.

Is this machine using Windows Storage Spaces (software RAID?)
 
Are you able to open Storage Spaces in Control Panel?

Edit: Please try uninstalling the Microsoft Storage Spaces Controller in Device Manager.
 
I do realize DISM and SFC do not detect any problems, but I'd like to see if this results in any other messages being logged.

Let's start with SFC.

SFC Scan

  1. Swipe in from the right edge of the screen, and then tap Search.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
  2. Type cmd in the search box, and then right-click or press and hold on Command Prompt.
  3. Tap or click Run as administrator.
  4. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  5. This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.
 
Posting the instructions here as well:

Install Driver Manually
 1. Click your Start button and type cmd in the search box.
2. Right-click on cmd that appears in the search results and select Run as administrator. Click Yes to the User Account Control dialog if it appears.
3. Copy/Paste the following into the command-prompt window and then hit enter on the keyboard. Note: You will need to right-click your mouse and select paste in order to paste into the window. You can't use the keyboard shortcut.
pnputil -a C:\Windows\WinSxS\amd64_spaceport.inf_31bf3856ad364e35_6.3.9600.18436_none_06ce05ac2a4636a8\spaceport.inf

4. You will likely get a prompt that looks like the following. Please click "Install this driver software anyway".
Capture.JPG


5. If all goes well, in the command prompt window you should see text that resembles "Driver package added successfully".
 
Let's try disabling driver signature enforcement:

  • Click the Start menu and select Settings.
  • Click Update and Security.
  • Click on Recovery.
  • Click Restart now under Advanced Startup.
  • Click Troubleshoot.
  • Click Advanced options.
  • Click Startup Settings.
  • Click on Restart.
  • On the Startup Settings screen press 7 or F7 to disable driver signature enforcement.

Once complete, attempt to install the driver using the instructions in the previous post again.
 
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