[SOLVED] Windows 10 update error 0x80073712

B

bart428

Member
Joined
May 29, 2022
Posts
9
Hi,
I'm having some trouble with update installation, where update fails with error 0x80073712

I tried:

SFC /scannow
result:
Code: 
Windows Resource Protection could not perform the requested operation.

dism /online /cleanup-image /checkhealth
result:
Code: 
Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19044.1645

The component store is repairable.
The operation completed successfully.

dism /online /cleanup-image /restorehealth
result:
Code: 
Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19044.1645

[==                         3.8%                           ]
Error: 14098

The component store has been corrupted.

Can someone help me with this?
 

Attachments

Hi and welcome to Sysnative,

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Rich (BB code): 
2022-05-29 15:31:12, Error                 CSI    0000000a (F) Invalid attribute name found: [l:5]'!Type'[gle=0x80004005]
2022-05-29 15:31:12, Error                 CSI    0000000b@2022/5/29:13:31:12.506 (F) onecore\base\wcp\identity\id_baseidentity.cpp(1211): Error STATUS_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME originated in function Windows::Identity::Rtl::Implementation::CRtlIdentityBase::Initialize expression: pBAI != 0
[gle=0x80004005]
2022-05-29 15:31:12, Error                 CSI    0000000c (F) STATUS_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME #174582# from Windows::Identity::Rtl::Implementation::CRtlIdentityAuthority::IRtlIdentityAuthority_Parse(flags = 0, string = [l:160]'dual_netl260a.inf, Culture=neutral,!Type=dualModeDriver, Version=10.0.19041.1, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS')
[gle=0xd0150017]
2022-05-29 15:31:12, Error                 CSI    0000000d@2022/5/29:13:31:12.507 (F) Attempting to mark store corrupt with category [l:21 ml:22]'CorruptComponentValue'[gle=0x80004005]
2022-05-29 15:31:12, Error                 CSI    0000000e@2022/5/29:13:31:12.507 (F) onecore\base\wcp\componentstore\versionedindex.cpp(975): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::PopulateComponentFamiliesKey expression: (null)
[gle=0x80004005]

Hi,

Several keys in the COMPONENTS hive are corrupt, please run the attached fixlist to repair them.

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Warning: This script was written specifically for this system. Do not run this script on another system.

  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

Please run the ComponentsScanner to verify the repaired COMPONENTS hive.

Download
61f7aba7309a1-ComponentsScanner_Icon.png
ComponentsScanner and save it to your desktop.
  • Right-click ComponentsScanner.exe and select "Run as administrator", click Yes on the UAC (User Account Control) prompt which appears.
  • Follow the on-screen instructions.
  • Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
  • Post the logfile ComponentsScanner.txt as attachment into your next reply.
 
Please upload a new copy of the COMPONENTS hive.

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Hi,

After the reboot, ComponentsScanner found no issues.

  • Click the Start button and in the search box, type Command Prompt
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, and press enter.
    Code: 
    sfc /scannow
  • Take a screenshot of the commandprompt window and paste it into your next reply.
 
Click the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command and press enter.
Code: 
DISM /online /cleanup-image /RestoreHealth
Take a screenshot of the commandprompt window and paste it into your next reply.

If it fails attach a new copy of the CBS log...
 
Next I try to run the update and it was successful. Thank you for your time, help and support.

I have aditional questions, what could have caused the errors in COMPONENTS and is there some way how to avoid these problems?
 
Hi,

Your welcome. Glad to hear the problem has been resolved.... (y)

There are several reasons for this kind of corruptions, like forced shutdowns, system crashes, harddrive or memory corruptions. It is difficult to ascertain what the exact cause was. To avoid these problems or even worse, is to make regular backups.
 
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