Windows 7 update fails after reboot

Thank you for the log, however it is incomplete. If you copy your CBS folder from C:\Windows\Logs to your Desktop once again, zip it up and upload it somewhere for us, we should get all the information.

Thanks for your patience.
 
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Is the file helpful? Maybe I accidentally deleted some registry keys for KB2984972 before, which made me not be able to reinstall KB2984972.
 

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Greetings.

Thank you for all the information. We are still trying to determine the exact cause for the Windows Update failure and it may be a secondary issue.

If you can recall, can you tell me if there was an error during the initial attempted update or did the update fail when the computer rebooted? If the error was upon reboot do you remember what percentage it was at when it failed and which Windows Update KB number was involved?

Please provide the C:\Windows\Inf\setupapi.dev.log again.
 
No error occurred when I installed KB2984972, Windows just said it needed to reboot. After reboot, I checked the installation logs in Windows Update, and it said KB2984972 didn' t install with error 80070490. It happened repeatedly these days.
 

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Greetings and thank you for the information.

Historically there have been troublesome issues with KB2984972. We are going to bypass this Windows Update from 2014 and see if that will allow you to successfully install KB4499164.

Navigate to the Windows Update screen then click the link to show which updates are available. Right click on KB2984972 and select Hide update. Attempt to install KB4499164. If this update fails please provide the CBS log.
 
Sorry, I forgot to say that I have installed KB4499164 successfully in previous steps, so the only problem is KB2984972 now.
Windows still ask me whether I want to install KB2984972.
Should I hide it directly? I am afraid that the remains of KB2984972 would cause some negative effect.
 
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Greetings,

Your computer and Windows Update are now working properly which is our main concern. This is true even given your experiences with KB2984972. It is not uncommon for a system to be offered the same Windows Update even after it has been properly installed. As problems have been reported in the past, it is best to simply hide this Update rather than risk potentially corrupting your system unnecessarily. At this point I see no reason for you to experience any future issues as a result of this Update being present on your system.
 
OK. I am glad my problem is solved finally.
Thank you for your help these days.
 
Greetings, one last time.

Thank you for your kindness, but it was a team effort.

I am pleased to report the Good News that your issues have been resolved and your computer appears to be in good working order.

On behalf of Sysnative I would like to thank you for placing your trust in us. It was a pleasure serving you.

ohmy_done.gif
 
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