Dell warranty is 1 year (at least in the US) - it covers the hardware. The reseller may offer some other sort of support/warranty - but the fact remains that the hardware is warranted for up to a year by Dell.
Further testing to help prove it (for warranty) is:
Western Digital Data LifeGuard tests (Windows version)
Seagate Seatools - bootable disk version
There is no need to test the SSD with any of these tools
Any Dell diagnostics that may be present on your system (try checking in the UEFI boot menu)
Run Driver Verifier to help rule out any other driver issues (use these instructions: Driver Verifier Settings )
Also, you can provide them with a copy of this (or a link if they can use that) to show them what's been done already.
It's possible that Dell will ask you to do a factory restore, so please be prepared for that:
- create the recovery disks/drive through the Dell Support Center/recovery options
- backup your data (as the restore will wipe everything out)
With the advent of "Reset" in Windows 8, they may ask for that also (it does basically the same thing). But I suspect that it's not quite the same (because I've had issues at work that a Reset wouldn't fix, but a wipe and reinstall did). So it's a good idea to have created the Dell Recovery disks - and to keep them in a safe place.
The latest memory dumps have changed from the STOP 0xD1 errors - to STOP 0x7E errors.
I expect that this is due to the updating of the Intel RST drivers.
If it's a driver issue, then Driver Verifier should help to show us that.
If not, then we'll see different results from Driver Verifier (either no BSOD, or BSOD's that blame hardware/Windows drivers)
There's a link at the Dell website for the software that came with the system (found it! - here's the link: https://smartsource.dell.com/Web/Welcome.aspx?ReturnUrl=/Web/Login.aspx ) that way, if you can get your copy of the Cyberlink software from there - you can uninstall the current version on your system and remove that possibility from the list of possible problems.
Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :
CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)
CyberLink Virtual Device Driver
http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
Analysis:
The following is for informational purposes only.
[code][font=lucida console]**************************Tue May 28 13:55:58.719 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052813-16609-02.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]0 days 3:14:19.810[/B]
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :[B]iaStorA.sys ( iaStorA+541bd )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff880012c51bd, fffff8800374d828, fffff8800374d060}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880012c51bd, The address that the exception occurred at
Arg3: fffff8800374d828, Exception Record Address
Arg4: fffff8800374d060, Context Record Address
PROCESS_NAME: System
BUGCHECK_STR: AV
DEFAULT_BUCKET_ID: NULL_DEREFERENCE
FAILURE_BUCKET_ID: [B]AV_iaStorA+541bd[/B]
CPUID: "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
MaxSpeed: 2200
CurrentSpeed: [B]2195[/B]
BIOS Version A09
BIOS Release Date 11/15/2012
Manufacturer Dell Inc.
Product Name Inspiron 7520
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue May 28 10:41:00.267 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052813-16609-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]0 days 15:15:24.679[/B]
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :[B]iaStorA.sys ( iaStorA+541bd )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff880015471bd, fffff88003746828, fffff88003746060}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880015471bd, The address that the exception occurred at
Arg3: fffff88003746828, Exception Record Address
Arg4: fffff88003746060, Context Record Address
PROCESS_NAME: System
BUGCHECK_STR: AV
DEFAULT_BUCKET_ID: NULL_DEREFERENCE
FAILURE_BUCKET_ID: [B]AV_iaStorA+541bd[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon May 27 19:24:58.637 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052713-15875-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]0 days 0:55:59.872[/B]
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :[B]iaStorA.sys ( iaStorA+541bd )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff880014b31bd, fffff88003746828, fffff88003746060}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880014b31bd, The address that the exception occurred at
Arg3: fffff88003746828, Exception Record Address
Arg4: fffff88003746060, Context Record Address
PROCESS_NAME: System
BUGCHECK_STR: AV
DEFAULT_BUCKET_ID: NULL_DEREFERENCE
FAILURE_BUCKET_ID: [B]AV_iaStorA+541bd[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon May 27 18:28:21.711 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052713-16515-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]0 days 4:41:01.627[/B]
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :[B]iaStorA.sys ( iaStorA+541bd )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff880013041bd, fffff8800374d828, fffff8800374d060}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880013041bd, The address that the exception occurred at
Arg3: fffff8800374d828, Exception Record Address
Arg4: fffff8800374d060, Context Record Address
PROCESS_NAME: System
BUGCHECK_STR: AV
DEFAULT_BUCKET_ID: NULL_DEREFERENCE
FAILURE_BUCKET_ID: [B]AV_iaStorA+541bd[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon May 27 13:46:41.470 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052713-23171-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]0 days 0:06:21.292[/B]
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :[B]iaStorA.sys ( iaStorA+541bd )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff880015071bd, fffff88003b9a828, fffff88003b9a060}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880015071bd, The address that the exception occurred at
Arg3: fffff88003b9a828, Exception Record Address
Arg4: fffff88003b9a060, Context Record Address
PROCESS_NAME: System
BUGCHECK_STR: AV
DEFAULT_BUCKET_ID: NULL_DEREFERENCE
FAILURE_BUCKET_ID: [B]AV_iaStorA+541bd[/B]
CPUID: "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
MaxSpeed: 2200
CurrentSpeed: [B]2195[/B]
BIOS Version A09
BIOS Release Date 11/15/2012
Manufacturer Dell Inc.
Product Name Inspiron 7520
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon May 27 10:15:07.896 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052713-18859-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]0 days 18:43:52.458[/B]
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :[B]iaStorA.sys ( iaStorA+5f1a9 )[/B]
BugCheck [B]D1, {0, 2, 0, fffff880013361a9}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880013361a9, address which referenced memory
BUGCHECK_STR: AV
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: [B]AV_iaStorA+5f1a9[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font][/code]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[code][font=lucida console]**************************Tue May 28 13:55:58.719 2013 (UTC - 4:00)**************************
[COLOR=RED][B]CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)[/B][/COLOR]
GEARAspiWDM.sys Thu May 3 15:56:17 2012 (4FA2E2E1)
TurboB.sys Wed May 30 16:10:44 2012 (4FC67EC4)
CHDRT64.sys Tue Jun 5 15:54:15 2012 (4FCE63E7)
rikvm_38F51D56.sys Thu Jun 7 00:31:48 2012 (4FD02EB4)
Rt630x64.sys Tue Jun 12 09:37:53 2012 (4FD74631)
RtsUVStor.sys Fri Jun 15 01:43:06 2012 (4FDACB6A)
IntcDAud.sys Tue Jun 19 10:40:51 2012 (4FE08F73)
ETD.sys Tue Jul 3 23:54:29 2012 (4FF3BE75)
amdkmpfd.sys Mon Jul 9 21:49:35 2012 (4FFB8A2F)
irstrtdv.sys Thu Jul 12 19:58:02 2012 (4FFF648A)
iwdbus.sys Mon Jul 23 16:19:17 2012 (500DB1C5)
atikmdag.sys Wed Aug 1 23:34:54 2012 (5019F55E)
atikmpag.sys Thu Aug 2 00:09:28 2012 (5019FD78)
igdpmd64.sys Tue Aug 21 13:08:36 2012 (5033C094)
intelppm.sys Mon Nov 5 22:55:02 2012 (50988A16)
HECIx64.sys Mon Dec 17 14:32:21 2012 (50CF7345)
mfehidk.sys Tue Jan 15 13:21:15 2013 (50F59E1B)
mfewfpk.sys Tue Jan 15 13:21:30 2013 (50F59E2A)
mfeavfk.sys Tue Jan 15 13:22:16 2013 (50F59E58)
mfefirek.sys Tue Jan 15 13:24:04 2013 (50F59EC4)
cfwids.sys Tue Jan 15 13:24:37 2013 (50F59EE5)
AMPPAL.sys Wed Feb 13 06:49:57 2013 (511B7DE5)
NETwew00.sys Thu Feb 21 17:58:25 2013 (5126A691)
dump_iaStorA.sys Mon Apr 22 15:38:05 2013 (5175919D)
iaStorA.sys Mon Apr 22 15:38:05 2013 (5175919D)
hiber_iaStorA.sys Mon Apr 22 15:38:05 2013 (5175919D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue May 28 10:41:00.267 2013 (UTC - 4:00)**************************
btmaux.sys Tue Apr 24 02:34:35 2012 (4F96497B)
iBtFltCoex.sys Tue Jul 3 18:22:55 2012 (4FF370BF)
btmhsf.sys Sat Jul 14 09:31:32 2012 (500174B4)
NuidFltr.sys Fri Dec 28 06:15:22 2012 (50DD7F4A)
point64.sys Wed Jan 9 06:15:52 2013 (50ED5168)
dc3d.sys Wed Jan 9 06:16:07 2013 (50ED5177)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon May 27 10:15:07.896 2013 (UTC - 4:00)**************************
AMPPAL.sys Thu Sep 13 07:30:17 2012 (5051C3C9)
dump_iaStorA.sys Tue Sep 18 18:46:10 2012 (5058F9B2)
hiber_iaStorA.sys Tue Sep 18 18:46:10 2012 (5058F9B2)
iaStorA.sys Tue Sep 18 18:46:10 2012 (5058F9B2)
NETwew00.sys Wed Oct 10 14:16:17 2012 (5075BB71)
[/font][/code]http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=TurboB.sys
http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
http://www.carrona.org/drivers/driver.php?id=rikvm_38F51D56.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
http://www.carrona.org/drivers/driver.php?id=irstrtdv.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=igdpmd64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
http://www.carrona.org/drivers/driver.php?id=cfwids.sys
http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
NETwew00.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
hiber_iaStorA.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=btmaux.sys
http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
http://www.carrona.org/drivers/driver.php?id=NuidFltr.sys
http://www.carrona.org/drivers/driver.php?id=point64.sys
http://www.carrona.org/drivers/driver.php?id=dc3d.sys
http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
hiber_iaStorA.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
NETwew00.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
