[SOLVED] Windows Server 2016 - Can´t Install new role Hyper-V

K

KpoxaSP

Member
Joined
Jan 13, 2025
Posts
20
Hi!
I´m running a Windows Server Standard 2016 (OS Build 14393.7606) and trying to install Hyper-V role but I receive the error message "Installation of one or more role services or features failed Error: 0x800f0831"

I run:
- Disk checking for errors
- SFC /Scannow
- DISM /ONLINE /CLEANUP-IMAGE /SCANHEALTH - Result: The component store is repairable.
- DISM /ONLINE /CLEANUP-IMAGE /CHECKHEALTH - Result: Image Version: 10.0.14393.7424 - The component store is repairable.
- DISM /ONLINE /CLEANUP-IMAGE /RESTOREHEALTH - Result: Error: 1734 - The array bounds are invalid.

Could you help with any advice or alternative?

Thank you
 

Attachments

Hi @KpoxaSP,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team
 
Hi and welcome to Sysnative,

Follow these instructions to remove an update.
  • Open the Start menu of Windows and type the command CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, then press enter.
Code: 
wusa /uninstall /KB:4577015
  • Let me know if it says it was successful or you get the message: The update KB4577015 is not installed on this computer.
 
Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Open the startmenu and type the command cmd.
  • After you find the Command Prompt, right click on it and select Run as Administrator.
  • Copy and paste the following into the Command Prompt and press enter.
Code: 
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
Right-click on the file FRST64.exe and choose Run as administrator.
  • Copy and paste the following (code) into the Search box and click the Search Registry button.
Code: 
KB4577015
  • When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
  • Post the logfile SearchReg.txt as attachment in your next reply.
 
Maxstar said:
Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Open the startmenu and type the command cmd.
  • After you find the Command Prompt, right click on it and select Run as Administrator.
  • Copy and paste the following into the Command Prompt and press enter.
Code: 
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
Right-click on the file FRST64.exe and choose Run as administrator.
  • Copy and paste the following (code) into the Search box and click the Search Registry button.
Code: 
KB4577015
  • When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
  • Post the logfile SearchReg.txt as attachment in your next reply.
Click to expand...
 

Attachments

Step 1. Start the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.
  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 

Attachments

Maxstar said:
Step 1. Start the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.
  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
Click to expand...
Hi!
It worked!!!
DISM /online /cleanup-image /RestoreHealth

[==========================100.0%==========================]
The restore operation completed successfully.
The operation completed successfully.

sfc /scannow

Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

I rebooted the server. I try to add the Hyper-V role again, but then I got a new error 0x80073701.
 
Hi,

Please attach the latests CBS logs.

Upload a copy of the CBS folder
  • Open Windows Explorer and browse to the C:\Windows\Logs folder.
  • Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
  • Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
  • Click on the Yes button here.
653a64385d891-618e949e09fef-CBS-Folder.png

  • Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.
 
Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Hi,

Please run the following command in an elevated prompt and attach DISM-lang.txt to your next post.
Code: 
DISM /online /get-intl > "%USERPROFILE%\desktop\DISM-lang.txt"
 
Could you please set the en-US language as default, I can't read Russian..
 
Okay, but is the German (de_DE) language pack installed on this server? This because it's looking for components of this language while installing the Hyper-V feature?

Rich (BB code): 
2025-01-21 21:36:40, Error                 CSI    0000000a (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #34755# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Hyper-V-Offline-vm-Deployment-LanguagePack, version 10.0.14393.0, arch amd64, culture [l:5]'de-DE', nonSxS, pkt {l:8 b:31bf3856ad364e35}, cb = (null), s = (null), rid = 'Microsoft-Hyper-V-Offline-vm-Package~31bf3856ad364e35~amd64~de-DE~10.0.14393.0.5caf8cafd62cba9d99c0d67693862fa5', rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2025-01-21 21:36:40, Info                  CBS    Failed to pin deployment while resolving Update: Microsoft-Hyper-V-Offline-vm-Package~31bf3856ad364e35~amd64~de-DE~10.0.14393.0.5caf8cafd62cba9d99c0d67693862fa5 from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

2025-01-21 21:36:39, Info                  CBS    Exec: Resolving Package: Microsoft-Hyper-V-Offline-vm-Package~31bf3856ad364e35~amd64~de-DE~10.0.14393.0, Update: 5caf8cafd62cba9d99c0d67693862fa5, PinDeployment: amd64_microsoft-hyper-v-o..oyment-languagepack_31bf3856ad364e35_10.0.14393.0_de-de_16d2a7ae936edcd1
 
Maxstar said:
Okay, but is the German (de_DE) language pack installed on this server? This because it's looking for components of this language while installing the Hyper-V feature?

Rich (BB code): 
2025-01-21 21:36:40, Error                 CSI    0000000a (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #34755# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Hyper-V-Offline-vm-Deployment-LanguagePack, version 10.0.14393.0, arch amd64, culture [l:5]'de-DE', nonSxS, pkt {l:8 b:31bf3856ad364e35}, cb = (null), s = (null), rid = 'Microsoft-Hyper-V-Offline-vm-Package~31bf3856ad364e35~amd64~de-DE~10.0.14393.0.5caf8cafd62cba9d99c0d67693862fa5', rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2025-01-21 21:36:40, Info                  CBS    Failed to pin deployment while resolving Update: Microsoft-Hyper-V-Offline-vm-Package~31bf3856ad364e35~amd64~de-DE~10.0.14393.0.5caf8cafd62cba9d99c0d67693862fa5 from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

2025-01-21 21:36:39, Info                  CBS    Exec: Resolving Package: Microsoft-Hyper-V-Offline-vm-Package~31bf3856ad364e35~amd64~de-DE~10.0.14393.0, Update: 5caf8cafd62cba9d99c0d67693862fa5, PinDeployment: amd64_microsoft-hyper-v-o..oyment-languagepack_31bf3856ad364e35_10.0.14393.0_de-de_16d2a7ae936edcd1
Click to expand...
Probably the German (de_DE) language pack was originally installed, as it is deployed from Hetzner.
 
Then I would suggest to reinstall the German (de_DE) language pack again, this will recreate the German (RTM) components. Then reboot the server and try to install the Hyper-V feature again.
 
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