[SOLVED] Windows Server 2019 - KB5053596 failing to install

[sysanalyst001]

KB5053596 is failing to install on my Windows Server 2019 VM. If I download the update from Windows Update Catalog and install it manually, I get a message saying the update is already installed even though that's not what the Windows Update history window says (screenshot attached).

Running dism /online /cleanup-image /restorehealth also fails and gives the error in the other attached screenshot. Any ideas on how this could be fixed please?

 

[Windows Update Bot]

Hi @sysanalyst001,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[Maxstar]

Hi,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[sysanalyst001]

I've attached SFCFix.txt and run the requested DISM command. Here are the results:

 

[Maxstar]

Great, please attempt to update again. If it fails attach a new copy of the CBS logs.

 

[sysanalyst001]

I downloaded the update from Windows Update Catalog, ran it manually and got a message saying that the update was already installed on the computer. Windows Update says that the machine's up to date but checking the update history also shows that at no point has KB5053596 been installed successfully. Is this something that will sort itself out as the update has actually been installed already?

 

[Maxstar]

Is this something that will sort itself out as the update has actually been installed already?

When it says the machine is up-to-date, it should be okay! You can check this with the following commands:

wmic qfe | findstr /C:"KB5053596"
wmic qfe list brief /format:texttablewsys > "%userprofile%\Desktop\UpdateList.txt"

 

[sysanalyst001]

Ran those commands and it looks like it's installed. I've marked this as solved, thanks for your help!

 

[Maxstar]

You're welcome. Glad to hear everything looks fine...