Windows update crash system, sfc/corruption found.

[Telshak]

<sub>Greetings, we're attempting to fix a corruption found on 2 files without much success and we stumbled onto this community, we would like to know if you are able to provide assistance with these 2 file.

Sfc /scannow returned corruption that can't be fixed.

Sfcfix returned 2 file that couldn't be fixed

We've tried using dism.exe repair image without success.</sub>
any help would be greatly appreciated as we are unable to install certain updates without crashing the system which we are able to restore pre-update with dism.exe thankfully.

Read More:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-09-12 22:43:38.831
Microsoft Windows Server 2012 R2 Update 3 - amd64
Not using a script file.




AutoAnalysis::
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json


SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 2
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-09-12 23:47:07.610
----------------------EOF-----------------------

 

[Telshak]

Forgot to include cbs logs. https://www.dropbox.com/s/corv3kf4zx7h4eh/CBS.zip?dl=0

 

[Telshak]

We have been able to narrow it down to 2 critical update, everything else has been successful following previous fixes.
kb3060716
kb3071756

Both of these are causing the system upon restart to boot into recovery mode where system repair doesn't work, we then need to use dism.exe to revert the update.

Thank you.

 

[Telshak]

As per the last 2 thread specified in this one: https://www.sysnative.com/forums/wi...6-kb3071756-win-7-ent-x64-sp1.html#post129406 ; here is an updated cbs file based on Liquidtension instruction in that thread.

https://www.dropbox.com/s/uywhzz0qj1ddzzs/CBS.txt?dl=0

Thank you.

 

[BrianDrab]

Hi and welcome to Sysnative.

Please do the following and we'll take a look.

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Right-click on the Start
   
   button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
   Dism /Online /Cleanup-Image /RestoreHealth
3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
   copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
   
4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
   Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

 

[Telshak]

Greetings Brian.

Here is the CBS file after running a restorehealth, it used to return errors, but now it said successfully; Let me know if i should attempt another update.

https://www.dropbox.com/s/17nu56qmiyffoee/cbs1.txt?dl=0

 

[BrianDrab]

Thanks for the info. Please do the following.

1. Manually download KB3060716 to your desktop.
2. Attempt the install from this downloaded file.
3. If it fails to install, please zip and attach the following.
C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS <-----zip up the entire folder

 

[Telshak]

Hello Brian.

I downloaded the KB3060716, it required a restart, upon restarting, it again caused a system failure which i reverted again by doing a "dism.exe /image:C:\ /cleanup-image /revertpendingactions" through the recovery command prompt.

Here is the windowsupdate log and another CBS full zip.

Looking forward to your follow up, thank you for your time and assistance.

CBS.zip: https://www.dropbox.com/s/dasjnpiduuazg96/CBS (2).zip?dl=0
windowsupdate log: https://www.dropbox.com/s/vc1tr54ez1u8q3h/WindowsUpdate.log?dl=0

Sincerely,

 

[BrianDrab]

Can you give me some details about this server and the environment it is in?

Is this server a Domain Controller? What other roles does this server have installed on it? (i.e. File Server, DNS, WSUS).

Are there other servers in this environment that are also 2012 R2? Did those install the update fine?

This will help me with next steps. Thank you.