Windows update failure: Personalized Settings (not responsive) > Windows explorer not responsive

The upgrade to Windows 10 1909 completed displaying the lock screen in blue with time and date in the left lower corner.

Clicking enter displayed the logon.

The password was entered and it displayed Welcome with rotating white dots.

Then the screen changed to black displaying Hi.
Then back to blue indicating there were updates:
This might take several minutes …………….Don't turn off your PC
These updates help protect you in an online world
Leave everything to us
Making sure everything is ready to go
It's taking a bit longer than expected, but we'll get there as fast as we can

Changed to black screen displaying: Almost there
Then only displayed a black screen with normal mouse cursor.
There was no Personalized settings or Personalized settings (not responsive)

Ctrl + alt + del displayed: Lock, Switch user, Sign out, Change a password, Task manager
Clicking task manger displayed a black screen with mouse cursor in the center of the screen with rotating blue circle.
The rotating blue circle disappeared and then it was back to a black screen with normal mouse cursor.
Task manager never launched.
There was no task bar.

Ctrl + alt + del > Clicking the power icon in the right lower corner then shift + restart > displayed choose and option: continue, troubleshoot, turn off your PC
Troubleshoot was clicked > it displayed reset this PC, and advanced options
Advanced options was clicked > startup repair was clicked > displayed a black screen > HP icon with please wait and rotating white dots > box flash > startup repair > choose an account > select main user account > entered password > Diagnosing your PC with rotating white dots > attempting repairs with rotating white dots > black screen with HP icon and rotating white dots > black screen with rotating white dots without the HP icon > black screen with normal mouse cursor > Getting Windows ready Don't turn off your computer with rotating white dots on blue background > blue background with rotating white dots > this had required a power off but I'll let it run overnight

Prior upgrade attempts to either Windows 1903 or 1909 only allowed the use of safe mode with command prompt. Safe mode and safe mode with networking did not work.
Using command prompt commands were able to be used to display text files or open some windows options: system info, msinfo32, dxdiag, event viewer, regedit, notepad, etc.

Prior upgrade attempts to either 1709, 1803, or 1809 produced error codes and messages.
I've forgotten what setupdiag displayed.
 
It completed (2 1/2 hours rotating white dots) and displayed the time and date in the left lower corner.
Enter was clicked.
It displayed a black screen with normal mouse cursor.

Startup repair was clicked again to see if it would generate a srttrail.txt file.

It displayed: Log file: C:\Windows\System32\Logfiles\Srt\SrtTrail.txt

Startup settings > 6 Enable Safe Mode with Command Prompt >


Srttrail.txt displayed: Root cause found:

A recently serviced boot binary is corrupt.

Repair action: Uninstall latest LCU
Result: Failed. Error code = 0x825


The systeminfo displayed: Windows version 10.0.18363.418


Another computer is nearly identical (same model) and has upgraded to 1903 and 1909.
 
Last edited:
It appears that an update is causing the problem. Please upgrade with your network disconnected and pause the updates. Afterwards, reconnect the network and use the machine normally.
 
These are files collected using safe mode with command prompt after the upgrade to 1909:


Msinfo32
SrtTrail.txt
CBS.log
systeminfo.txt


msinfo32 after upgrade to windows 1909 on 12 28 2019.nfo



When upgrading there were two options with the windows 10 iso and this latest upgrade was performed with updates.
Prior upgrade attempts were done with and without updates during the upgrade.


The systeminfo.txt displayed the latest updates with 7 Hotfixes.

Did you want the Windows 10 1909 featured update rolled back to 1703 and then the same upgrade to 1909 without updates?
(this had been tried to each 1903 and 1909)
Or uninstall the last update using command line?


CBS log displayed some failures
 

Attachments

Using windows RE command prompt it displayed 2 updates.

One did not have a KB# using this command.
The other was a security update.

Command line was not attempted to uninstall the security update.
It was unclear if command line could be used to uninstall the update without a displayed KB#?

Using Windows RE uninstall and update > uninstall updates > uninstall latest quality update displayed:
We ran into a problem and won't be able to uninstall the latest quality update of Windows.
 

Attachments

  • On a clean machine, please download Farbar Recovery Scan Tool and save it to a flash drive.

    Note: You need to download the version compatible with your machine i.e. 32-bit or 64-bit.

    Plug the flashdrive into the infected PC.
  • Enter System Recovery Environment Command Prompt:

    Instructions for Windows 10
    Instructions for Windows 8
    Instructions for Windows 7
  • Once in the Command Prompt:
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
      Note:       Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please attach it to your reply.
 
There was assistance elsewhere that did not fix the problems.
So the thread was started here.
 
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