[SOLVED] Extremely Bad Preformance :(

G

gordon2

Member
Joined
Feb 5, 2018
Posts
13
Hi, i'm new to this forum. I was recommended by a friend :)
Hoping to get some help

For awhile now I've had an underpreforming PC & now a constant stutter in games (at its lowest graphics quality) as well.

I've bought a new MOBO, 3 Different sets of ram, & a new CPU + cooler. It hasn't helped.
I tried reseting windows 10, reinstall all my programs. No effect.
Tried a clean boot. No effect.
Reinstalled chipset & gpu drivers multiple times + DDU.
Temps are always normal.

I've been trying for a couple weeks now to diagnose an issue.
Nothing has worked.
I would appreciate someone who could help me diagnose this issue as it's stumped me & others


My info:
My speccy snapshot (On my personal website, replaced any personal info): http://mercymains.com/speccy/BkDfDA8fdA2kWRsAjd3ltSx.htm
msinfo: http://mercymains.com/speccy/msinfo32.nfo
dxdiag: http://mercymains.com/speccy/DxDiag.txt
Latencymon (Always has the same things at the top of the list): https://i.imgur.com/dkWiILu.png

System Manufacturer? ASUS
Laptop or Desktop? Desktop
Exact model number (if laptop, check label on bottom)
OS ? (Windows 10, 8.1, 8, 7, Vista) Win 10
x86 (32bit) or x64 (64bit)? 64 Bit
Service pack? Windows 10 1709 16299.192
What was original installed OS on system? Windows 10
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full version
Age of system? (hardware) 1 year
Age of OS installation? 1 Year
Have you re-installed the OS? Yes, recently
CPU Ryzen 7 1700x
RAM (brand, EXACT model, what slots are you using?) CORSAIR Vengeance RGB 16GB (2 x 8GB) DDR4 3466 (PC4-27700) C16 - Intel 100/200 Series Desktop Memory N82E16820236190 in Grey dual channel slots
Video Card GTX 1070
MotherBoard - (if NOT a laptop) ASUSTeK COMPUTER INC. PRIME X370-PRO (AM4)
Power Supply - brand & wattage (if laptop, skip this one) Toughpower Grand RGB 650W Gold Fully Modular
Is driver verifier enabled or disabled? I think so, not sure.
What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) ESET NOD32
Are you using proxy, vpn, ipfilters or similar software? No
Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) No
Are you currently under/overclocking? Are there overclocking software installed on your system? Not anymore
 
Hi Gordon and Welcome to Sysnative.
I've bought a new MOBO, 3 Different sets of ram, & a new CPU + cooler. It hasn't helped.
Reinstalled chipset & gpu drivers multiple times + DDU.
Click to expand...
Well, that leaves your graphics solution, cooling and power.

I realize you said your temps are "always normal" but that does not really help me since your normal may be be the same as my normal. Your temps shown in Speccy look good but may not show us what is happening when your system is under load. I note it says under the CPU data, "Average Temperature: 57°C". While 57°C is not a problem, the fact it says "average" suggests it has gone higher.

Speccy has a system tray component for real time monitoring. I suggest you enable that and watch your temps then let us know where they top out at. Is the case interior clean of heat trapping dust? Does the case support larger or additional case fans?

Do you have another graphics card you can try? What happens if you disconnect one of your monitors and run in single monitor mode for awhile?

Last is power. That is a nice PSU but until Man can create perfection 100% of the time, even the best models from the best makers can have a unit that fails prematurely. Your voltages displayed in Speccy are will within the allowed ±5% tolerances. However, Speccy is not consistent when it comes to voltages. For example, it is currently reporting the following for this computer:

+3.3V = 2.021 V
+5.0V = 3.369 V
+12V = 0.051 V
​

If any of those were true, this computer would not be running. So I recommend you check HWiNFO64. The massive amount of information this program displays can be overwhelming so I suggest you check "Sensors Only" when it starts - at least until you become more familiar with it.

But understand, no software based hardware monitor can measure ripple. And because they take a snapshot of sensor values, they cannot show if the power supply is regulating power properly under all expected load levels. And because everything inside the computer relies on good clean stable power, I recommend swapping in a known good PSU to see if your problem continues.
 
Hi, thanks for replying :)

My GPU sits around 60C at full load, my CPU sits a little under 70C at load as well. The ryzen reports a higher temp in speccy though around 20C more than it really is. (a bug?). I'm certain it's not the temperature, I wish it was

I tried disabling my 60hz monitor and only using my 144hz monitor & vice versa but no change.

I tried a 650TI and the issue was even worse (of course)

I opened HWINFO32, I'm not sure what to look at

Can you suggest a power supply I should try?
 
If you selected Sensors Only in HWiFO64, scroll down to your motherboard. Temps and voltages will be shown there. According the ATX Form Factor standard, PSUs must maintain voltages within the allowed ±5% tolerances.

Acceptable Tolerances:

12VDC ±5% = 11.4 to 12.6VDC
5VDC ±5% = 4.75 to 5.25VDC
3.3VDC ±5% = 3.14 to 3.47VDC
​

If you can beg, borrow or steal a spare power supply from a spare computer, friend or relative, do that. While having a spare supply handy is nice, I don't recommend buying a new until you verify your current one is the problem.
 
No problem.

I hope this 700W supply clears your problem. Since you also tried a different graphics card in addition to everything else you have done (replaced the CPU, motherboard, RAM and reinstalled Windows), I don't know what else it could be.

You might also check your facility power. Every home and every computer user should have access to a AC Outlet Tester to ensure your outlet is properly wired and grounded. I recommend one with a GFCI (ground fault circuit interrupt) indicator as it can be used to test bathroom and kitchen outlets too. These testers can be found for your type and voltage outlet, foreign or domestic, (like this one for the UK) at most home improvement stores, or even the electrical department at Wal-Mart. Use it to test all the outlets in the house and if a fault is shown, have it fixed by a qualified electrician.

And I always recommend all computers be on a good UPS with AVR (automatic voltage regulation). It is the AVR that makes them so valuable. Back up power during a full power outage is just a minor bonus feature. The better UPSs also have a LCD readout so you can use to check your line voltages. Last year mine alerted me to the line voltage being around 146VAC. :eek: Should be around 115VAC. I called the power company and they ended up replacing the transformer for the whole block.

Keep us posted.
 
I see you have a HyperX cloud USB headset attached:

USB Root Hub (USB 3.0)

USB Composite Device

HyperX Virtual Surround Sound
Headset Earphone (HyperX Virtual Surround Sound)

Headset Microphone (HyperX Virtual Surround Sound)
Click to expand...

Can you please remove any USB audio devices and their drivers/software for testing?
 
Digerati said:
No problem.

I hope this 700W supply clears your problem. Since you also tried a different graphics card in addition to everything else you have done (replaced the CPU, motherboard, RAM and reinstalled Windows), I don't know what else it could be.

You might also check your facility power. Every home and every computer user should have access to a AC Outlet Tester to ensure your outlet is properly wired and grounded. I recommend one with a GFCI (ground fault circuit interrupt) indicator as it can be used to test bathroom and kitchen outlets too. These testers can be found for your type and voltage outlet, foreign or domestic, (like this one for the UK) at most home improvement stores, or even the electrical department at Wal-Mart. Use it to test all the outlets in the house and if a fault is shown, have it fixed by a qualified electrician.

And I always recommend all computers be on a good UPS with AVR (automatic voltage regulation). It is the AVR that makes them so valuable. Back up power during a full power outage is just a minor bonus feature. The better UPSs also have a LCD readout so you can use to check your line voltages. Last year mine alerted me to the line voltage being around 146VAC. :eek: Should be around 115VAC. I called the power company and they ended up replacing the transformer for the whole block.

Keep us posted.
Click to expand...

I've never thought of that! I know an electrical engineer so I'll contact him as well.
 
Tekno Venus said:
I see you have a HyperX cloud USB headset attached:

USB Root Hub (USB 3.0)

USB Composite Device

HyperX Virtual Surround Sound
Headset Earphone (HyperX Virtual Surround Sound)

Headset Microphone (HyperX Virtual Surround Sound)
Click to expand...

Can you please remove any USB audio devices and their drivers/software for testing?
Click to expand...

I pulled out all USB devices except for my keyboard and mouse. Gameplay was be completely smooth randomly! but would go back to stuttering every few seconds. Do you have an idea on what to do next?
 
I plugged in my older PSU that has around the same watts. No difference still :( I was googling and some people report on my current build of windows they get this same problem. I ran memtest86 and it reported no issues with my ram which was my next idea. This issue is incredible
 

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