Windows 8.1 update causes high DPC latency for wdf01000.sys and ndis.sys

[Woessoe]

After installing the .net 4.5.2 windows update along with the 2 latest windows security updates I get high DPC latency whenever I'm moving my mouse or trackpad:



The extremely high execution time on wdf01000.sys only shows up when I move my mouse because this is how the LatencyMon looks when not using the mouse:



I was watching youtube in both cases and the ndis.sys is also too high. I don't know what to do about the high execution times on both these .sys files. I tried installing the latest drivers and resetting the drivers of my mouse, trackpad and both network cards.

 

[TomasD]

To properly troubleshoot issues with high/frequent DPCs/IRPs, we require a XPERF trace. Please follow these steps to generate one:

1. Download Windows Software Development Kit (SDK) for Windows and run the setup.
2. Select Windows Performance Toolkit feature (all the others can be unchecked) and proceed with the download/installation.
3. Once the installation finishes, open an elevated Command Prompt by right-clicking on CMD.EXE shortcut in your start menu and selecting Run As Administrator from the context menu.
4. Type the following command, which will start tracing, in the Command Prompt window you just opened:
   

   xperf -on PROC_THREAD+LOADER+PROFILE+INTERRUPT+DPC+DRIVERS+POWER+IDLE_STATES -stackwalk Profile -BufferSize 1024 -MinBuffers 256 -MaxBuffers 256 -MaxFile 256 -FileMode Circular

   If you see a yellow warning "xperf: warning: This system is not fully configured for x64 stack tracing" after running the above command, please complete these extra steps (otherwise, proceed to the step #5):
   
   Read More:

   1. Run the following command which will stop the tracing:
      

      xperf -stop

   2. Run the following command to enable stack tracing (by disabling Paging Executive):
      

      REG ADD "HKLM\System\CurrentControlSet\Control\Session Manager\Memory Management" -v DisablePagingExecutive -d 0x1 -t REG_DWORD -f

   3. Reboot the computer
   4. Once computer reboots, proceed from the step #3
   If you see a red error "xperf: error: NT Kernel Logger: A device attached to the system is not functioning. (0x1f)" after running the above command, please complete these extra steps (otherwise, proceed to the step #5):
   
   Read More:

   
   

   1. Run the following command to disable Driver Verifier, which causes the above error:
      

      verifier /reset

   2. Reboot the computer
   3. Once computer reboots, proceed from the step #3
   
   If you see a red error "xperf: error: NT Kernel Logger: Cannot create a file when that file already exists. (0xb7)", please do the following (otherwise, proceed to the step #5):
   
   Read More:

   
   Make sure you do not have any programs that capture ETW data already running. Some examples of these are:
   
   

   • Process Explorer
   • Process Hacker
   • Resource Monitor
   • Process Monitor
   • Latency Monitor
   • Another instance of XPERF or WPR
5. Perform some activities with your computer for few minutes, making sure the issues you reported are reproduced.
6. Run the following command, which will stop the tracing, in the command prompt window you already have opened:
   

   xperf -stop -d C:\CPU.etl

7. Compress file C:\CPU.etl
8. Upload the compressed file to a file sharing service (e.g. OneDrive or DropBox).
9. Share the download link here.

Thank you.

 

[smirgl]

Hi! I was very relieved when I saw this thread, as Im having the exact same issue, and now i know that the issue is not unique. If the OP does not post his results, could I perhaps post in the same thread?

 

[Woessoe]

https://www.dropbox.com/s/1wtben6kre1uv4g/CPU.rar?dl=0

Here's my xperf file. The mouse is now permanently lagging after I left my laptop on for a few hours.

 

[Woessoe]

There seems to be something wrong with gamescannerservice.exe but even after uninstalling Razer Synapse, the program that makes use of it, the problem persists. With my mouse unplugged and gamescannerservice.exe not loaded I still get a lagging mouse and sound.

 

[Matt G]

I'm having the exact same problem, audio lag and mouse lag, mostly stops if I unplug the mouse, etc, so I hope it's okay if I attach my xperf file here also in case you can find anything in common! By all means, help OP first! =)
https://www.dropbox.com/s/kzh6edxqy77l6ne/CPU.rar?dl=0

 

[Woessoe]

Hey guys I think I've found the fix. The Intel Technology Access Service that is installed (or updated, I dont know) with the new Windows 8 patch is the culprit. Here's a post I found that shows many people have this problem and it can be fixed by disabling the service: Drop in performance/ mouse stuttering after about 20 min - Page 3

Having said that, my ndis.sys execution time however is still too high so I'm still looking for a way to fix that.

 

[TupacxD]

Hello guys, I have an HP pavilion 11-n010la x360 laptop, and it has problems whenever i watch videos of a very disturbing noise like if the computer freezes for a very quick moment.. I have done the process and here are the results

https://www.dropbox.com/s/jsylfvctu1vxppl/kernel.rar?dl=0

please help on this... everything begun after the update on the week of March 10th 2015.

PD I can't find the file called "Intel Technology Access Service", there is no software using too many resources however the glitch still exists.... this is making me crazy!!

exactly the ndis.sys and dxgkrnl.sys plus the [h=2]wdf01000.sys telle what to do please how to disable it[/h]

 

[KeiDash]

Hello, I have a Lenovo Y50 laptop and I have this same issue, there's too much audio crackling whenever I play something although I don't experience the mouse lag others do. This issue does not exist when I boot into Ubuntu so it must be a Windows/Driver/Software issue. I checked the DPC Latencies with LatencyMon and the 2 main culprits are wdf01000.sys and ndis.sys. I have attached the CPU.etl file after performing a trace, I'd appreciate any help.

https://drive.google.com/file/d/0BxmzwKDGBHztM01MZWJJRE1hV28/view?usp=sharing


Disabling the Realtek Wifi card (ndis.sys) in Device Manager brings the latency down but wdf01000.sys still reports high latency and audio crackling persists.

 

[Simius]

Hey, I have DPC latency issues as well. It's pretty high to start with and it spikes every one in a while, though I don't really know why it does that. I followed the steps and here are my scan results:
https://onedrive.live.com/redir?resid=8770515FD644D8A!39908&authkey=!AJKMdtXyd-4j364&ithint=file,rar
I really hope you guys can help me!

 

[Simius]

Do I need to start a new thread before someone will respond?
I really do need the help, I have no clue what to do.

 

[knerlington]

Do I need to start a new thread before someone will respond?
I really do need the help, I have no clue what to do.

I was affected by this all day yesterday basically.
Couldn't get any further info other than that it's down to a windows update package causing it somehow.
The wdf01000.sys and ndis.sys both seem to be affected as soon as one of them are having issues. Latest drivers in every department. Re-installting them didn't help. Wasn't down to any bios settings either. Reverted my system to an earlier system restore point and viola.
Would be nice to know what exactly in the windows foundation driver that's causing it when wdf01000.sys is having really high dpc latency.

I'm having another issue. In the event viewer I'm getting a warning reading "The driver \Driver\WudfRd failed to load for the device ROOT\WPD\0000."
I know it's the windows foundation driver framework, but how do I track down which device it is? WPD supposedly stands for Windows Portable Devices, but even with just the mouse/kb as portable devices I'm getting the warning. Or could it also be a disk or optical media drive?

EDIT: I might add that it was not because of .net 4.5.2 in my case since that wasn't installed.