Windows Update error code 80070490, please help

W

WoodCountry

Member
Joined
Feb 8, 2015
Posts
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My sister asked me to help fix a problem with her Toshiba laptop. It is currently running Vista Home Premium SP1 32-bit. Windows Update says it is ready to install SP2, but it fails with error message 80070490. I suspect it has been stuck in this condition for several years now. I've tried the MS System Update Readiness Tool and sfc /scannow without any change. I've included the CBS.log and CheckSUR.log. If possible, please advise the steps needed to get past this issue so I can update to SP2. Thanks!
 

Attachments

Hello and welcome to the forum.

We will try and repair these corruptions automatically first.

Download and Run SFCFix

Please download and run SFCFix from >Here<

It will take about 15 minutes to process. Once the scan has completed a notepad file will launch with the results. Please copy and paste the entire contents of the results and post them back into this thread. Please put [CODE][/CODE] tags around the log to break up the text.


Once this has finished can you please run the System Update Readiness Tool again and post a new CheckSur log?

Alex
 
Thanks for helping me with this.

SFCfix log:

SFCFix version 2.4.2.1 by niemiro.
Start time: 2015-02-09 07:00:22.301
Microsoft Windows Vista Service Pack 1 - x86
Not using a script file.




AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 6
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-02-09 07:03:08.211
----------------------EOF-----------------------

CheckSUR log:


=================================
Checking System Update Readiness.
Binary Version 6.0.6002.23186
Package Version 25.0
2015-02-09 07:11

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f) CBS Registry Error 0x800700EA failed enumerating child package, index: 2

Checking Component Watchlist
(f) CBS Registry Error 0x00000002 x86_microsoft-windows-mlang.resources_31bf3856ad364e35_0.0.0.0_zh-cn_0 Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect Failed to open store sub key

Checking Packages
(f) CBS Registry Error 0x80070002 Package_for_KB971737~31bf3856ad364e35~x86~~6.0.1.3 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_for_KB971737~31bf3856ad364e35~x86~~6.0.1.3 failed to get Visibility
(f) CBS Registry Error 0x80070103 Package_for_KB982132_client~31bf3856ad364e35~x86~~6.0.1.2 failed to get owner for package.

Checking Component Store

Summary:
Seconds executed: 2274
Found 5 errors
CBS Registry Error Total count: 5

Checking CoreOS key for repairing corruptions.
Winner version: 6.0.6001.18000.
Processor architecture: x86.
Check key to be repaired: wcm://Microsoft-Windows-CoreOS?version=6.0.6001.18000&language=neutral&processorArchitecture=x86&publicKeyToken=31bf3856ad364e35&versionScope=nonSxS&scope=allUsers\metadata\elements\ComputerName
Recreated value: @_type.
Recreated value: @dataOnly.
Recreated value: @default.
Recreated value: @description.
Recreated value: @displayName.
Recreated value: @handler.
Recreated value: @legacyName.
Recreated value: @legacyType.
Recreated value: @migrate.
Recreated value: @scope.
Recreated value: @xsd:type.
(w) Unable to read Event Log 0x00000017 Application
 
Also, I ran a boot-time Chkdsk, and here is the result log. I should have included this earlier. Thanks.


Checking file system on C:
The type of the file system is NTFS.
Volume label is SQ004585V03.

A disk check has been scheduled.
Windows will now check the disk.
360256 file records processed.

896 large file records processed.

0 bad file records processed.

0 EA records processed.

44 reparse records processed.

416122 index entries processed.

0 unindexed files processed.

360256 security descriptors processed.

Cleaning up 20954 unused index entries from index $SII of file 0x9.
Cleaning up 20954 unused index entries from index $SDH of file 0x9.
Cleaning up 20954 unused security descriptors.
CHKDSK is compacting the security descriptor stream...
27934 data files processed.

CHKDSK is verifying Usn Journal...
36937600 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
360240 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
22648234 free clusters processed.

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

154749951 KB total disk space.
63595784 KB in 118234 files.
90116 KB in 27937 indexes.
0 KB in bad sectors.
471111 KB in use by the system.
65536 KB occupied by the log file.
90592940 KB available on disk.

4096 bytes in each allocation unit.
38687487 total allocation units on disk.
22648235 allocation units available on disk.

Internal Info:
40 7f 05 00 04 3b 02 00 4f e5 03 00 00 00 00 00 @....;..O.......
b3 73 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 .s..,...........
42 00 00 00 5f 84 8a 77 98 82 2a 00 98 7a 2a 00 B..._..w..*..z*.

Windows has finished checking your disk.
Please wait while your computer restarts.
 
No Worries at all :)

Can you please provide the following file? I will be able to organize a fix once I have this file :)

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file CBS (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive
 
I am sorry for the delays, I have been flat out over the past few days.

SFCFix script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Go to your desktop and right click on the background -> Select New -> Text Document -> Name this file SFCFixScript.txt.
  3. Open up SFCFixScript.txt and copy all of the following text inside the code box below and paste it into SFCFixScript.txt.
    Code: 
    RegistryScript::

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB971737~31bf3856ad364e35~x86~~6.0.1.3]
"InstallClient"="WindowsUpdateAgent"
"InstallName"="Package_for_KB971737~31bf3856ad364e35~x86~~6.0.1.3.mum"
"InstallLocation"="\\\\?\\C:\\Windows\\SoftwareDistribution\\Download\\f87c40dd7c2b5c5dd7c4f86b2f565eaa\\inst\\"
"CurrentState"=dword:00000007
"SelfUpdate"=dword:00000000
"Visibility"=dword:00000002
"InstallTimeHigh"=dword:01ce9d11
"InstallTimeLow"=dword:53e2417d
"InstallUser"="S-1-5-18"
  4. Click on File -> Save. Close out of SFCFixScript.txt.
  5. Save any open documents and close all open windows.
  6. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  7. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  8. SFCFix will now process the script.
  9. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  10. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.


Please run SURT again and post a new CheckSUR log :)

Alex
 
Thanks Alex - I appreciate your help. Here is the output from the SFCFixScript:

Code: 
SFCFix version 2.4.2.1 by niemiro.
Start time: 2015-02-13 02:45:38.293
Microsoft Windows Vista Service Pack 1 - x86
Using .txt script file at C:\Users\TStoll\Desktop\SFCFixScript.txt [0]




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB971737~31bf3856ad364e35~x86~~6.0.1.3.

WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB971737~31bf3856ad364e35~x86~~6.0.1.3.

Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB971737~31bf3856ad364e35~x86~~6.0.1.3.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB971737~31bf3856ad364e35~x86~~6.0.1.3.
RegistryScript:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.2.1 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-02-13 02:45:39.135
Script hash: a4SZ1Gb5sIsG+1Hj/s1x8tVwp0JpgazRsDGXKdj0z2U=
----------------------EOF-----------------------
Here is the new CheckSUR.log:
Code: 
=================================
Checking System Update Readiness.
Binary Version 6.0.6002.23186
Package Version 25.0
2015-02-13 03:20

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Registry Error    0x800700EA            failed enumerating child package, index: 2

Checking Component Watchlist
(f)    CBS Registry Error    0x00000002    x86_microsoft-windows-mlang.resources_31bf3856ad364e35_0.0.0.0_zh-cn_0    Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect    Failed to open store sub key

Checking Packages
(f)    CBS Registry Error    0x80070103    Package_for_KB982132_client~31bf3856ad364e35~x86~~6.0.1.2        failed to get owner for package.

Checking Component Store

Summary:
Seconds executed: 2547
 Found 3 errors
  CBS Registry Error Total count: 3

Checking CoreOS key for repairing corruptions.
Winner version: 6.0.6001.18000.
Processor architecture: x86.
Check key to be repaired: wcm://Microsoft-Windows-CoreOS?version=6.0.6001.18000&language=neutral&processorArchitecture=x86&publicKeyToken=31bf3856ad364e35&versionScope=nonSxS&scope=allUsers\metadata\elements\ComputerName
Recreated value: @_type.
Recreated value: @dataOnly.
Recreated value: @default.
Recreated value: @description.
Recreated value: @displayName.
Recreated value: @handler.
Recreated value: @legacyName.
Recreated value: @legacyType.
Recreated value: @migrate.
Recreated value: @scope.
Recreated value: @xsd:type.
(w)    Unable to read Event Log    0x00000017    Application

Thanks again. Looking forward to the next step.

Neil
 
Code: 
x86_microsoft-windows-mlang.resources_31bf3856ad364e35_0.0.0.0_zh-cn_0

This key name is to short for the standard key lengths found inside ComponentDetect.

We will try to remove this key first, if it removes successfully we will then add the correct key back.

This will be a new SFCScript I would like you to run:
Code: 
::
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_microsoft-windows-mlang.resources_31bf3856ad364e35_0.0.0.0_zh-cn_0]

Please post the new SFCFix log.
 
Looks like it deleted successfully. Here is the SFCFix log:
Code: 
SFCFix version 2.4.2.1 by niemiro.
Start time: 2015-02-14 09:43:42.662
Microsoft Windows Vista Service Pack 1 - x86
Using .txt script file at C:\Users\TStoll\Desktop\SFCFixScript.txt [0]




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect.

WARNING: Failed to create backup for registry key -HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_microsoft-windows-mlang.resources_31bf3856ad364e35_0.0.0.0_zh-cn_0.

Successfully deleted registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_microsoft-windows-mlang.resources_31bf3856ad364e35_0.0.0.0_zh-cn_0.

Failed to find stored datablock for registry key -HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_microsoft-windows-mlang.resources_31bf3856ad364e35_0.0.0.0_zh-cn_0.
RegistryScript:: directive failed to complete successfully.




Failed to process all directives successfully.
SFCFix version 2.4.2.1 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-02-14 09:43:42.974
Script hash: K8v59vK0iitW1/JtKfocTcpH68pthZ4QC5+RZXn5MZM=
----------------------EOF-----------------------
Thanks.
 
Here's the CheckSUR log:
Code: 
=================================
Checking System Update Readiness.
Binary Version 6.0.6002.23186
Package Version 25.0
2015-02-16 09:04

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Registry Error    0x800700EA            failed enumerating child package, index: 2

Checking Component Watchlist
(f)    CBS Registry Error    0x00000002    x86_microsoft-windows-mlang.resources_31bf3856ad364e35_0.0.0.0_zh-cn_0    Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect    Failed to open store sub key

Checking Packages
(f)    CBS Registry Error    0x80070103    Package_for_KB982132_client~31bf3856ad364e35~x86~~6.0.1.2        failed to get owner for package.

Checking Component Store

Summary:
Seconds executed: 2560
 Found 3 errors
  CBS Registry Error Total count: 3

Checking CoreOS key for repairing corruptions.
Winner version: 6.0.6001.18000.
Processor architecture: x86.
Check key to be repaired: wcm://Microsoft-Windows-CoreOS?version=6.0.6001.18000&language=neutral&processorArchitecture=x86&publicKeyToken=31bf3856ad364e35&versionScope=nonSxS&scope=allUsers\metadata\elements\ComputerName
Recreated value: @_type.
Recreated value: @dataOnly.
Recreated value: @default.
Recreated value: @description.
Recreated value: @displayName.
Recreated value: @handler.
Recreated value: @legacyName.
Recreated value: @legacyType.
Recreated value: @migrate.
Recreated value: @scope.
Recreated value: @xsd:type.
(w)    Unable to read Event Log    0x00000017    Application
 
Hi Neil,

I think I have it this time! This part of the registry has an embedded null, as the corruption lives inside the registry hive SOFTWARE it makes it a little tricky to repair.

  • Please go Here and download RegDelNull save this file to your desktop. It is very important to save this to your desktop, otherwise the following steps will not work.
  • Once the file has been downloaded, click on Start button -> Inside the search field type in cmd -> Right click on cmd and choose Run as administrator.
  • Inside the command prompt window enter in the following command:
    cd "%userprofile%\desktop"
  • Press Enter, the path should now change to point to your desktop. Type in RegDelNull and press enter. Do you see the following message?
    Code: 
    RegDelNull v1.10 - Delete Registry keys with embedded Nulls
Copyright (C) 2005-2006 Mark Russinovich
Sysinternals - www.sysinternals.com
  • If yes, then we are on the right track. If you get an error:
    Code: 
    'regdelnull' is not recognized as an internal or external command,
operable program or batch file.
  • This means that the command prompt window is not recognizing RegDelNull, please make sure it is on your desktop and try again.
  • Once it has been confirmed RegDelBull is working copy the following command into the command prompt window:
    regdelnull hklm\software\ -s
  • If all goes well you should get a similar message to:
    Code: 
    RegDelNull v1.10 - Delete Registry keys with embedded Nulls
Copyright (C) 2005-2006 Mark Russinovich
Sysinternals - www.sysinternals.com

Null-embedded key (Nulls are replaced by '*'):

HKLM\5\ComponentDetect\x86_microsoft-windows-mlang.resources_31bf3856ad364e35_0.0.0.0_zh-cn_0*a302ef421ac626

Delete? (y/n) y
  • When prompt for deletion type in Y, you should hopefully get the following message:
    Code: 
    Key successfully deleted.

Scan complete.

If they key has been deleted successfully, please run SURT again and post a new CheckSur.log.
 
Alex, thanks for continuing to pursue this for me. Unfortunately, it didn't work:
Code: 
     C:\Users\TStoll\Desktop>regdelnull hklm\software\ -s

RegDelNull v1.10 - Delete Registry keys with embedded Nulls
Copyright (C) 2005-2006 Mark Russinovich
Sysinternals - www.sysinternals.com

Null-embedded key (Nulls are replaced by '*'):

HKLM\SOFTWARE\\Microsoft\Windows\CurrentVersion\Component Based Servicing\Compon
entDetect\x86_microsoft-windows-mlang.resources_31bf3856ad364e35_0.0.0.0_zh-cn_0
*a302ef421ac626

Delete? (y/n) y

Error opening for delete:
The system cannot find the file specified.
Scan complete.


Earlier today, I looked for that key in regedit, figuring that it wouldn't be there because the SFCFix script said it had successfully deleted it, but it was still there. I tried to delete it, but regedit wouldn't delete or edit, giving a message similar to the one above about not finding the file. Don't know what file it is looking for. You already know this, but I just learned that these entries are embedded truetype fonts for Multilingual User Interface, which I really don't care about. I looked for an installed program for when these were installed (10/12/2011) but didn't find anything except Paint.net, which I've deleted. I'm sure that didn't have anything to do with the reg entries. I also found the zh-cn MUI files in a alpha-num directory on C:, but don't know what to do with them, if anything.

ANYWAY... I've left the computer on constantly, and I noticed something interesting. It actually auto-installed a few updates in the past couple days - clearly something you did (had me do) worked to break a logjam. SOOOO.... I tried the SP2 Update --- and it RAN!! It got thru the graphical part, then switched to the VGA "Installing Updates xx% complete", got to 100% on part 1, then 100% on part 2, then did the Shutdown, and froze.... I waited for hours, then pulled the plug and restarted. Got a Black screen with error 0xC0000034. Looking that up shows that is a known problem for Vista SP2 updates and has something to do with POQExec instructions in the Pending.xml file. You can find the articles about that error code, but here's a link to a MS bulletin about how to fix it for a Win7 SP1 update: Your computer may freeze or restart to a black screen that has a "0xc0000034" error message after you install Service Pack 1 on Windows 7 or Windows 2008 R2
After getting the BSOD, I booted to the DVD and restored - works fine. I then tried booting in Safe Mode and ran the standalone SP2 update - same result. Restored again. Now I'm wondering if I should try the POQ fix for Pending.xml on my situation. Can't hurt anything right? I'm not a script expert by any stretch, but this script looks simple enough. One thing I'm worried about tho is the Pending.xml file that SP2 creates is huge - I think it was 22Gb or so. Will this script handle that, or choke?

So, now I've two problems - the embedded null, and the fact that SURT and SFC find errors (perhaps others once we clear up this one); and 2) I still can't get SP2 installed. Clearly we're farther along than when we started this - all thanks to you! But I'd sure like to get the update done and then decide if I need to even bother with the other errors or not. Any further assistance you can provide is GREATLY APPRECIATED!!

Thanks,
Neil
 
Hi Neil,

This error refers to a corruption inside the BCD file (If i remember correctly). If you want to try it you can, I am not to sure if it will work here. I have never tried it, but it doesnt look to aggressive with the changes it makes. The pending.xml file shouldn't be 22G if it is something has gone really wrong.

Alex
 
Alex,

After much research and "bit-twiddling", I have made some "progress", but I use that term loosely since there are still some problems.

Using the script technique detailed above, I edited the pending.xml file and restarted. SP2 appeared to complete the install. However, My Computer-Properties still shows SP1. The Service Pack for Microsoft Windows (KB948465) shows in Programs and Features - Installed Updates. After that completed, a bunch of new updates came down thru Windows Update. I let all of them install except the .net Framework ones.

SFC /scannow doesn't run now. It starts, says "Beginning system scan. This process will take some time.", runs for about half a minute, then says "Windows Resource Protection could not perform the requested operation.", and quits.

Here is the output from SFCFix:
Code: 
SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-02-25 13:50:41.374
Microsoft Windows Vista Service Pack 1 - x86
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-02-25 13:54:52.988
----------------------EOF-----------------------
Here is the CheckSUR log:
Code: 
=================================
Checking System Update Readiness.
Binary Version 6.0.6002.23186
Package Version 25.0
2015-02-25 12:42

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 2895
 No errors detected

Checking CoreOS key for repairing corruptions.
Winner version: 6.0.6002.18971.
Processor architecture: x86.
Check key to be repaired: wcm://Microsoft-Windows-CoreOS?version=6.0.6002.18971&language=neutral&processorArchitecture=x86&publicKeyToken=31bf3856ad364e35&versionScope=nonSxS&scope=allUsers\metadata\elements\ComputerName
Recreated value: @_type.
Recreated value: @dataOnly.
Recreated value: @default.
Recreated value: @description.
Recreated value: @displayName.
Recreated value: @handler.
Recreated value: @legacyName.
Recreated value: @legacyType.
Recreated value: @migrate.
Recreated value: @scope.
Recreated value: @xsd:type.
(w)    Unable to read Event Log    0x00000017    Application

There are no "[SR]" entries in CBS.log, but there are a bunch of "error" entries. Here is a file with those entries:
View attachment CBS_log_Errors.txt

I'm stumped now. It "should" be at SP2, but it doesn't know that it is. SFC /scannow should run, but it doesn't. I don't have a clue about the errors in the CBS log file.

Any insights??
Thanks!!
Neil
 
There is a pending transaction that is stopping SFC from running:
Code: 
2015-02-25 15:37:45, Info                  CSI    00000052 Pending transaction content must be resolved, cannot begin another transaction yet
2015-02-25 15:37:45, Error                 CSI    00000053 (F) E_UNEXPECTED #92276# from Windows::COM::CComponentStore::InternalTransact(...)[gle=0x8000ffff]
2015-02-25 15:37:45, Error                 CSI    00000054@2015/2/25:20:37:45.686 (F) d:\longhorn\base\wcp\componentstore\com\store.cpp(4186): Error E_UNEXPECTED originated in function Windows::COM::CComponentStore::InternalTransact expression: ((HRESULT)0x8000FFFFL)
[gle=0x80004005]
2015-02-25 15:37:56, Error                 CSI    00000055 (F) E_UNEXPECTED #92275# from Windows::ServicingAPI::CCSIStore_ICSIStore2::BeginTransaction(flags = (ICSISTORE2_BEGINTRANSACTION_FLAG_ALLOW_NO_KTM|ICSISTORE2_BEGINTRANSACTION_FLAG_DONT_FAIL_IF_TX_MERGE_IMPOSSIBLE), de = {d16d444c-56d8-11d5-882d-0080c847b195}, cti = [26]"TI5.30429498:3905369631:1/", riid = {16b07adc-182f-4fe3-bc9b-e53991770f25}, ppt = ppt, disp = disp)
[gle=0x8000ffff]
2015-02-25 15:37:5

Please navigate to C:\Windows\winsxs and copy any files with a similar name to pending.xml (e.g. pending.xml, pending.xml.bad, pending.xml_dfsadf78 etc.) to your folder on the Desktop [there may not be any, just if there are]. Then zip up this folder and attach it to your next post.

  1. Click on the
    Win7Orb_zps4dae3b32.jpg
    button. Inside the search box type in CMD
  2. Right click on CMD => Choose Run as Administrator
  3. Inside the Command Prompt windows copy and paste the following command
    REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
    REG QUERY HKLM\COMPONENTS >1&& notepad 1
  4. Please wait for this to Finish before continuing with rest of the steps.
Please also export the following registry keys, add them into a zip and attach to this post:

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\

  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file Update (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive
 
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