Windows can't update important files and services while the system is using them

[mutiaraguy]

Hi,

I am having trouble with Windows Update.

The error message is

"Windows can't update important files and services while the system is using them. Save any open files and restart the computer, and then try to check for new updates".

I have tried to reboot the computer a number of times but this has not worked.

I found the pending.xml file. See zip attached.

Can you please help?

Thanks!

 

[Go The Power]

Hello,

When it comes to troubleshooting WIndows Update issues, I always start with checking for any corrupt files.

SFC /SCANNOW

1. Click on the
   
   button. Inside the search box type in CMD
2. Right click on CMD => Choose Run as Administrator
3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
4. Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

1. Click on the
   
   button => Inside the search box copy and paste the following command:
   

   cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

2. Press Enter
3. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive