[SOLVED] Failing updates

Somnium · Jul 25, 2015

Original Post: https://www.sysnative.com/forums/bsod-crashes-kernel-debugging/15570-frequent-bsod-windows-7-a.html

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-25 16:51:04.551
Microsoft Windows 7 Service Pack 1 - x86
Not using a script file.

AutoAnalysis::
WARNING: Manifest damage on component "x86_microsoft-windows-d..gement-winproviders_31bf3856ad364e35_6.1.7601.18741_none_b9319fe503495493". See CBS logfile for more details.
WARNING: Manifest damage on component "x86_microsoft-windows-t..dpsounddriver-winip_31bf3856ad364e35_7.1.7601.16398_none_f03c847a65ccfe17". See CBS logfile for more details.
WARNING: Manifest damage on component "x86_microsoft-windows-security-digest_31bf3856ad364e35_6.1.7601.22943_none_3d3cd0a9f42e1830". See CBS logfile for more details.

WARNING: File C:\Windows\winsxs\x86_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_a1e9aa37653a7ea4\utc.app.json was not backed up as that would replace the current backup.
FIXED: Corruption at C:\Windows\winsxs\x86_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_a1e9aa37653a7ea4\utc.app.json has been successfully repaired from C:\Windows\winsxs\x86_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.23040_none_a25f4c9e7e688992\utc.app.json.
WARNING: File C:\Windows\winsxs\x86_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_a1e9aa37653a7ea4\telemetry.ASM-WindowsDefault.json was not backed up as that would replace the current backup.
FIXED: Corruption at C:\Windows\winsxs\x86_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_a1e9aa37653a7ea4\telemetry.ASM-WindowsDefault.json has been successfully repaired from C:\Windows\winsxs\x86_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.23040_none_a25f4c9e7e688992\telemetry.ASM-WindowsDefault.json.

CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-p..ncetoolscommandline_31bf3856ad364e35_6.1.7601.18839_none_631a35405d22ff0e\tracerpt.exe
CORRUPT: C:\Windows\winsxs\x86_microsoft.vc90.openmp_1fc8b3b9a1e18e3b_9.0.21022.8_none_ecdf8c290e547f39\vcomp90.dll

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 14
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 2
SURT total detected corruption count: 13
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2015-07-25 16:55:19.552
----------------------EOF-----------------------

Any help would be appreciated. Thanks!

Aura · Jul 26, 2015

Hi Somnium :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is:
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

Somnium · Jul 26, 2015

Hi Aura, here's the log.

View attachment CheckSUR.log

Aura · Jul 26, 2015

Follow the instructions below please.

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;
Once it's downloaded, right-click on it and select Extract All...;
Check the Show extracted files when complete checkbox, and click on Extract;
On completion, a folder will open with two folders inside it, Manifests and Packages;
- Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
- Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
Run the System Update Readiness Tool (SURT) again;
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

Packs.zip

Somnium · Jul 28, 2015

Thanks Aura. Sorry for the slow replies.

View attachment CheckSUR.log

Aura · Jul 28, 2015

No problem :) Alright, your CheckSUR.log is clean. Let's see if a SFC scan will find anything. Follow the instructions below please.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

Somnium · Jul 29, 2015

Blue screened while doing the SFC scan. Now it's doing a checkdisk. I'm posting this from my phone.

Somnium · Jul 30, 2015

Thank you, Aura. Here's the link ...... https://www.dropbox.com/s/wlwiwiljd3curdq/cbs.txt?dl=0

Aura · Jul 30, 2015

Alright, follow the instructions below please.

SFCFix - Run Only
Follow the instructions below to download and execute SFCFix, and provide the log.

Download SFCFix and move the executable on your Desktop;
Right-click on SFCFix.exe and select

Run as Administrator;
Follow the instructions displayed in the console;
On completion, a log will open in Notepad. Copy and paste the content of that log in your next reply;
Note: The log (SFCFix.txt) will be created in the same directory where SFCFix is run if it doesn't open automatically on completion.

Somnium · Jul 30, 2015

It crashed once more before i did the SFCFix. I figured it would best to let you know when it crashes.

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-30 05:56:41.384
Microsoft Windows 7 Service Pack 1 - x86
Not using a script file.

AutoAnalysis::
WARNING: Manifest damage on component "x86_microsoft-windows-t..dpsounddriver-winip_31bf3856ad364e35_7.1.7601.16398_none_f03c847a65ccfe17". See CBS logfile for more details.
WARNING: Manifest damage on component "x86_microsoft-windows-d..gement-winproviders_31bf3856ad364e35_6.1.7601.18741_none_b9319fe503495493". See CBS logfile for more details.

CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-p..ncetoolscommandline_31bf3856ad364e35_6.1.7601.18839_none_631a35405d22ff0e\tracerpt.exe
CORRUPT: C:\Windows\winsxs\x86_microsoft.vc90.openmp_1fc8b3b9a1e18e3b_9.0.21022.8_none_ecdf8c290e547f39\vcomp90.dll

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 121
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 13
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2015-07-30 06:08:51.399
----------------------EOF-----------------------

Aura · Jul 30, 2015

There's still 13 corruptions in CheckSUR, and 121 in CBS. Alright, follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is:
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

Somnium · Aug 3, 2015

View attachment CheckSUR.log

Aura · Aug 4, 2015

Alright follow the instructions below please.

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;
Once it's downloaded, right-click on it and select Extract All...;
Check the Show extracted files when complete checkbox, and click on Extract;
On completion, a folder will open with two folders inside it, Manifests and Packages;
- Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
- Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
Run the System Update Readiness Tool (SURT) again;
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

Packs.zip

Somnium · Aug 4, 2015

Hi Aura, I attempted to re enable the nvidia items thru msconfig I had disabled in an effort to see what may be causing the bsods. The computer then crashed 3 times after typing in my password. I rebooted in safe mode and disabled them all again. After that, it booted okay. However, following your instructions it took 3 tries before the update would take, the first two times failed. All done, log attached.

Thanks for your help, I appreciate it.

View attachment CheckSUR.log

Aura · Aug 5, 2015

Alright! Are you able to install your updates now? If they fail, upload the two following files for me please.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

Somnium · Aug 13, 2015

Sorry. At the time all of the updates installed fine. Even more freezing now and a few blue screens.

Aura · Aug 13, 2015

That's good to know :) If you need assistance with freeze and BSOD issues, you can start a new thread in the BSOD, Crashes, Kernel Debugging section. Just follow the instructions in the preparation guide below.

https://www.sysnative.com/forums/bs...ng-instructions-windows-10-8-1-8-7-vista.html

This being said, since your Windows Update issues has been solved, I'll be marking this thread as solved :)

[SOLVED] Failing updates

Somnium

Member

Aura

Sysnative Staff, Security Analyst

Somnium

Member

Aura

Sysnative Staff, Security Analyst

Somnium

Member

Aura

Sysnative Staff, Security Analyst

Somnium

Member

Somnium

Member

Aura

Sysnative Staff, Security Analyst

Somnium

Member

Aura

Sysnative Staff, Security Analyst

Somnium

Member

Aura

Sysnative Staff, Security Analyst

Somnium

Member

Aura

Sysnative Staff, Security Analyst

Somnium

Member

Aura

Sysnative Staff, Security Analyst