[SOLVED] Infamous 0x80073712 on Windows 10

T

TaintedByte

Member
Joined
Jul 29, 2015
Posts
15
I just updated both my laptop and desktop to Windows 10. Desktop is running 100% no problems. Laptop updated to 10 just fine however... It won't update windows or let met download anything from the store. If I try to do a Windows update I get error 0x80073712.

Up until now I did the fixes recommended by Microsoft (https://support.microsoft.com/en-us/kb/957310) but neither solve the issue. If I run the Windows Update troubleshooter it tells me that it fixed "Service registration is missing or corrupt" but the updates still don't work and if I run it again after a reboot it says the same thing again. Clicking on view detailed info there tells me "Problem with BITS service: The requested service has already been started."

I am at a loss as to what it could be. Here is a link to the COMPONENTS file as requested in the sticky on this forum: https://dl.dropboxusercontent.com/u/37252394/COMPONENTS.7z

Any help is appreciated, thanks!

EDIT: Just ran a SFC /scannow to get a fresh CBS.log, here: https://dl.dropboxusercontent.com/u/37252394/CBS.log
 
OK, please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Right-click on the Start
    w8start.png
    button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Items for your next post
1. SFCFix.txt
2. CBS.txt
 

Attachments

Thank you. We fixed the following error.
Code: 
2015-07-29 18:35:12, Info                  CSI    0000000d Manifest hash for component [ml:280{140},l:188{94}]"amd64_b6bff897436a7852ef9379ee895ec003_31bf3856ad364e35_10.0.10240.16390_none_aeba93094855bb9e" does not match expected value. 
 Expected:{l:32 b:294c5e2728df79b8613bd24fac45bcb8ef0114fa842239110454b3243bd17111}
 Found:{l:32 b:d78a9acbd087470155708a7ad21aa0d1c26dc949c6fd688697de9f81e9698334}.

However we have another one to resolve.

Code: 
2015-07-29 19:19:10, Info                  CSI    00000015 Manifest hash for component [ml:280{140},l:188{94}]"amd64_7e690e0d43ef4a639047528a0cf42b2a_31bf3856ad364e35_10.0.10240.16397_none_13ec0ac2e35a3cd1" does not match expected value. 
 Expected:{l:32 b:3b513558da866c96381df01662d51c66704a56c73e7e706f03dd8721893254dd}
 Found:{l:32 b:59bf9091f4cbbd2a8796bfe086a501c57226c42739dcf8ad323e7493ad51e38f}.

Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please


Step#2 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Right-click on the Start
    w8start.png
    button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.


Items for your next post
1. SFCFix.txt
2. CBS.txt
 

Attachments

I'm seeing something that is confusing me from the logs. Can you re-run the following?

DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Right-click on the Start
    w8start.png
    button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Just tried it, it has the same issue.

• Security Update for Windows 10 for x64-based Systems (KB3074683) - Error 0x80073712
 
Actually, looks like Windows 10 changes things a little.

Please do the following to get the WindowsUpdate.log.

Extract Readable WindowsUpdate.log
1. Click in the search box at the bottom of the screen and type Powershell.
2. Click on Windows PowerShell Desktop app that appears in the search results.
3. Copy/Paste the following into the Powershell window and hit enter. Note: In Windows 10, after you have copied your text, you can simply right-click inside the powershell window and the text will be pasted.
Get-WindowsUpdateLog

4. You may be prompted with a Microsoft Internet Symbol Store terms of use dialog. If you are, please click Yes.
5. When the process is done there should be a WindowsUpdate.log on your desktop. Please zip/attach this file.
 
We have another one to fix.

Code: 
2015-07-29 19:54:21, Info                  CSI    00000010 Manifest hash for component [ml:280{140},l:188{94}]"amd64_dc9b2908fc7bd23adc215afdee400627_31bf3856ad364e35_10.0.10240.16392_none_e790364e66bbe640" does not match expected value. 
 Expected:{l:32 b:6bd2a035780dddf827924365ae166dea6118eead577d6a77d8af97cec5653f37}
 Found:{l:32 b:30a7553f9e01eac79a41037ec6d680c06c0bbaf4ee7ee1d7ff9ae5e71d7966f6}.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please


Step#2 - Attempt to Install the Update Again
If it fails, please send me a new CBS.log
 

Attachments

Another one. Hopefully there is not too many of these. If this keeps going after a few more, we'll try something different.
Code: 
2015-07-29 20:26:57, Info                  CSI    0000000d Manifest hash for component [ml:280{140},l:188{94}]"amd64_63cf25bb004144dec0a974e0e7e0d1ab_31bf3856ad364e35_10.0.10240.16397_none_f5d79fed0ecc85b0" does not match expected value. 
 Expected:{l:32 b:22ed1ec0a3a1e3ef4b85e48c119f464f4ea7a3ba4893cc6e4e82936fa2323fae}
 Found:{l:32 b:9f0ef6d54ab02cc095210908cb2866473a3f4338e64c68d1741b45babdfb8d90}.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please


Step#2 - Attempt to Install the Update Again
If it fails, please send me a new CBS.log
 

Attachments

Can you tell me what Operating System you upgraded from on this laptop?

Also, after the upgrade did you run any kind of DISM commands or do any kind of clean-up like deleting upgrade files or anything?

Just trying to get as much info as I can. Thanks.
 
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