[SOLVED] Problems with Windows update and corrupt system files...

Goved · Aug 7, 2015

Hi,
I have realised these days that I am having some problems with some important Windows updates for almost a month now. There are 5 important updates that repeatedly fail (KB2965300, KB3054963, KB3054973, KB3054976 and KB3054981).

Checking the internet for solutions I found and tried a couple of Microsoft automatic Fixes, but nothing helped. Then I found your forums and ran the “SFC /scannow” as suggested – it finished with the message: “Windows Resource Protection found corrupt files but was unable to fix some of them.”. Therefore I have ran also your “SFC Fix” program and obtained the SFCFIX.txt file with the suggestion to open a new thread on your forum. Please find the resulting SFCFIX.txt file attached. I also attach the zip file with the content of my CBS folder, but without the cabinet files.

Besides that I have recently noticed that sometimes during typing the text into some window it happens that that window suddenly loses focus an a lot of letters are missing in the text – however, restarting the computer seems to resolve these issues every time. Could this also be somehow connected to the problems with the corrupt files?

I would be grateful if somebody could help me to resolve the problems with my computer.

With kind regards,
Matija

Aura · Aug 12, 2015

Hi Goved :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
On your Desktop, right-click and select New, then Text Document. Give it the name SFCFixScript (it should be a .txt) extension;

Open the SFCFixScript.txt file you just created, and copy/paste the following in it;

Code:

Trace::
amd64_microsoft-windows-browserballot_31bf3856ad364e35_6.1.7600.16535_none_be3b0663869890a0
amd64_microsoft-windows-browserballot_31bf3856ad364e35_6.1.7600.20651_none_beab022e9fca02f0
amd64_microsoft-windows-b..erballot-runonce-01_31bf3856ad364e35_6.1.7600.20651_none_3c3af682266552d1
amd64_microsoft-windows-b..erballot-runonce-01_31bf3856ad364e35_6.1.7600.16535_none_3bcafab70d33e081

Save any work you have open, and close every programs;
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

Goved · Aug 12, 2015

Hi Aura,
thank you very much for your help! Please find the contents of the SFCFix.txt file in the following:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-12 15:38:23.407
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Matija\Desktop\SFCFixScript.txt [0]

Trace::
Successfully traced component amd64_microsoft-windows-browserballot_31bf3856ad364e35_6.1.7600.16535_none_be3b0663869890a0.
Package_1_for_KB976002~31bf3856ad364e35~amd64~~6.1.1.14.976002-4_neutral_GDR

Successfully traced component amd64_microsoft-windows-browserballot_31bf3856ad364e35_6.1.7600.20651_none_beab022e9fca02f0.
Package_1_for_KB976002~31bf3856ad364e35~amd64~~6.1.1.14.976002-4_neutral_GDR

Successfully traced component amd64_microsoft-windows-b..erballot-runonce-01_31bf3856ad364e35_6.1.7600.20651_none_3c3af682266552d1.
Package_1_for_KB976002~31bf3856ad364e35~amd64~~6.1.1.14.976002-4_neutral_GDR

Successfully traced component amd64_microsoft-windows-b..erballot-runonce-01_31bf3856ad364e35_6.1.7600.16535_none_3bcafab70d33e081.
Package_1_for_KB976002~31bf3856ad364e35~amd64~~6.1.1.14.976002-4_neutral_GDR
Trace:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-08-12 15:38:23.747
Script hash: Nyc17zssoxFoC0lRsLYPa6vB62RygUvh9vjRRW82LsI=
----------------------EOF-----------------------

Cheers,
Matija

Aura · Aug 12, 2015

Alright, follow the instructions below please.

Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
- wusa /uninstall /KB:976002
Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;

Goved · Aug 13, 2015

The outcome was the message that this update is not installed on this computer.

Aura · Aug 17, 2015

Alright, follow the instructions below please.

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;
Once it's downloaded, right-click on it and select Extract All...;
Check the Show extracted files when complete checkbox, and click on Extract;
On completion, a folder will open with two folders inside it, Manifests and Packages;
- Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
- Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
Run the System Update Readiness Tool (SURT) again;
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

Packs.zip

Goved · Aug 18, 2015

Hi, please find the log file attached and its contents also below. Cheers, Matija=================================Checking System Update Readiness.Binary Version 6.1.7601.22471Package Version 26.02015-08-18 22:53Checking Windows Servicing PackagesChecking Package Manifests and CatalogsChecking Package WatchlistChecking Component WatchlistChecking PackagesChecking Component Store(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-browserballot_31bf3856ad364e35_6.1.7600.16535_none_be3b0663869890a0.manifest amd64_microsoft-windows-browserballot_31bf3856ad364e35_6.1.7600.16535_none_be3b0663869890a0 (fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-browserballot_31bf3856ad364e35_6.1.7600.16535_none_be3b0663869890a0.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-browserballot_31bf3856ad364e35_6.1.7600.20651_none_beab022e9fca02f0.manifest amd64_microsoft-windows-browserballot_31bf3856ad364e35_6.1.7600.20651_none_beab022e9fca02f0 (fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-browserballot_31bf3856ad364e35_6.1.7600.20651_none_beab022e9fca02f0.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-b..erballot-runonce-01_31bf3856ad364e35_6.1.7600.20651_none_3c3af682266552d1.manifest amd64_microsoft-windows-b..erballot-runonce-01_31bf3856ad364e35_6.1.7600.20651_none_3c3af682266552d1 (fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-b..erballot-runonce-01_31bf3856ad364e35_6.1.7600.20651_none_3c3af682266552d1.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-b..erballot-runonce-01_31bf3856ad364e35_6.1.7600.16535_none_3bcafab70d33e081.manifest amd64_microsoft-windows-b..erballot-runonce-01_31bf3856ad364e35_6.1.7600.16535_none_3bcafab70d33e081 (fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-b..erballot-runonce-01_31bf3856ad364e35_6.1.7600.16535_none_3bcafab70d33e081.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cabSummary:Seconds executed: 1318 Found 4 errors Fixed 4 errors CSI Manifest All Zeros Total count: 4 Fixed: CSI Manifest All Zeros. Total count: 4

Aura · Aug 18, 2015

Awesome, follow the instructions below please.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

Goved · Aug 18, 2015

...and the attachment...

Goved · Aug 18, 2015

https://www.dropbox.com/s/rvrndze9rszp8in/CBS.log?dl=0

Aura · Aug 18, 2015

Alright, your SFC returned a clean CBS.log. Can you try to install the updates again? If they fail, tell me what error code you're getting, and upload the following files for me to review.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

Goved · Aug 18, 2015

The updates still failed - now there are already 6 of them.
https://www.dropbox.com/s/rvrndze9rszp8in/CBS.log?dl=0
https://www.dropbox.com/s/582ftfppa04vaml/WindowsUpdate.log?dl=0

Goved · Aug 18, 2015

...the error code was still 57A

Aura · Aug 18, 2015

Download and run the following Microsoft FixIt, then try to install the updates again.

http://go.microsoft.com/?linkid=9830262

Goved · Aug 19, 2015

That Microsoft Fix reported the following:
________
Service registration is missing or corrupt - Not Fixed
Windows update error 0x80070057(2015-08-19-T-09_12-04A - Not Fixed
Problems installing recent updates - Fixed
Problems installing recent updates - Fixed
Problems installing recent updates - Fixed
Problems installing recent updates - Fixed
________

Afterwards I checked for updates and found 7 important updates. One of them installed successfully, but the other 6 did not - the resulting error was different this time and stated: "Code 80246007 Windows Update encountered an unknown error."

Goved · Aug 19, 2015

...restarting the computer afterwards and trying to install the updates again resulted in the error Code 57A again.

Aura · Aug 19, 2015

Can you list me the 6 updates that cannot be installed?

Goved · Aug 19, 2015

The updates that are currently found as an important updates for my computer and that fail are the following 6 updates: KB2965300, KB3054876, KB3055033, KB3055039,KB3055041, KB3055044.

What concerns me also is the fact that under the Update History (please check the attached picture) I see that also the "Upgrade to windows 10 Pro" failed sometime today. However, I want to stay with Windows 7 and do not want the upgrade to Windows 10!

Aura · Aug 19, 2015

If you do not want to upgrade to Windows 10, uninstall the KB3035583.

Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
- wusa /uninstall /KB:3035583
Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;

Once done, go back in the Windows Update panel and click on "Check for updates" in the left-pane. Once updates are found, click on it to see them, right-click on the "Upgrade to Windows 10 Home" one and select "Hide".

Goved · Aug 19, 2015

I have successfully uninstalled the update KB:3035583 and have then also hidden it.

Windows Update still found 6 important updates that still failed to install:
KB2965300, KB3054876, KB3055033, KB3055039,KB3055041,KB3055044

[SOLVED] Problems with Windows update and corrupt system files...

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