[SOLVED] Windows 7 SP1 installation error on new SSD (hence, prevention of Win10 upgrade)

L

loops

Member
Joined
Sep 2, 2015
Posts
7
Hello!

For a couple of weeks I've been dealing with this Service Pack 1 error, after installing Windows 7 Home Premium on a new Solid State Drive on a laptop.
It keeps saying "Faliure installing Service Pack , reverting changes" after 7-10% of the installation when starting windows.

The only clue I had after trying to fix it on my own was error 0x80070057 which seems to be related to some kind of invalid parameters.

I feel like I tried everything:

  • Searched numerous web sites/forum threads (including Microsoft support). [In fact, that's how I knew about this site in the first place :) ]
  • Windows Update Diagnostic tool
  • Windows6.1-KB947821-v34-x64 (or System Update Readiness Tool)

And as you may know, it prevents me from upgrading to Windows 10.

Additional info. of the laptop:


  • OS Name Microsoft Windows 7 Home Premium

  • Version 6.1.7600 Build 7600
  • System Manufacturer Dell Inc.
  • System Model XPS L401X
  • System Type x64-based PC
  • Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz, 1730 Mhz
  • RAM: 4GB


I tried to attach the CBS file three times, but it does not seem to actually attach. So I uploaded it to OneDrive:
https://onedrive.live.com/redir?res...0332&authkey=!AHhkvX7MooRDHt8&ithint=file,zip

By the way, I'm a new user new on this forum. :wave:

Any help is deeply appreciated,
loops
 
Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named LiquidTension. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.
 
Hello,

Please zip up and attach, or upload C:\Windows\Inf\setupapi.dev.log in your next reply.

Thank you.
 
Hi loops,

Thank you for the log. Please do the following:

MgeHyNE.png
Add Missing Packages

Warning: This fix is intended for use on this particular machine. Do not use this fix on any other machine; doing so may cause damage to your Operating System. If you are not the original poster and require assistance, please start your own topic.

  • Click the Windows Start
    29Fou9c.jpg
    button. Type CMD in the search bar, right-click CMD and click
    AVOiBNU.jpg
    Run as administrator.
  • Copy and paste (right-click the Window + Paste) the bold line below into the Command Prompt, and press Enter on your keyboard.
  • Note: You may receive a warning box asking for confirmation on installation. Please allow.

    pnputil -a C:\Windows\WinSxS\amd64_usbvideo.inf_31bf3856ad364e35_6.1.7600.16543_none_8a1a2513d42628c3\usbvideo.inf

  • Let me know if the command is successful.
  • Repeat the above with the following bold line.

    pnputil -a C:\Windows\WinSxS\amd64_tsgenericusbdriver.inf_31bf3856ad364e35_6.1.7601.17514_none_9872c8452ac8f816\tsgenericusbdriver.inf
 
Hello,

Yes, please attempt the installation of Service Pack 1. If installation fails, please do the following:

MgeHyNE.png
SFC /Scannow

  • Press the Windows Key
    pdKOQKY.png
    + r on your keyboard at the same time. Type Notepad and click OK.
  • Copy the three bold lines below and paste into the Notepad document:

    sfc /scannow
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\CBS.txt"
    del %0

  • Click Format. Ensure Wordwrap is unchecked.
  • Click File, Save As and name the file sfcscannow.bat.
  • Select All Files as the Save as type. Save the file to your Desktop.
  • Locate sfcscannow.bat
    lmRDSkT.png
    on your Desktop. Right-click the file and click
    AVOiBNU.jpg
    Run as administrator.
  • Upon completion, a file (CBS.txt) will be created on your Desktop. Attach this file in your next reply.
  • Note: If the file is too large to attach, upload to a service such as Dropbox, One Drive or SendSpace and provide a direct download link in your next reply.
 
The Service Pack Installation was successful!!! Installation had no problems at all. I'm now trying to install the other updates that follow.

BrianDrab and LiquidTension,
Thank you guys very, VERY much for your time and work!
loops
 
Great. :dsmile:

Please let me know if the remaining updates install successfully, and if you have any outstanding issues.
 
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