[SOLVED] Windows updates fail - KB3060716 and KB3071756 (on Win 7 Ent x64 SP1)

[mxp]

Hello,

I just found this forum and this thread:
https://www.sysnative.com/forums/wi...ates-fail-kb3060716-kb3071756.html#post129398

... and I too, have the exact same issue. Both KB3060716 & KB3071756 repeatedly fails to install, with an Windows Update error code 80070005.

When I read through the discussion thread, I picked up the thread where it was suggested to remove KB2973351; which I did. And attempted to re-apply the updates.

"command line> wusa /uninstall /KB:2973351

Unfortunately after it was uninstalled, both KB updates still fail.

Can someone please help me?

Thanks.

 

[BrianDrab]

Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named LiquidTension. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.

 

[LiquidTension]

Hi mxp,

Please do the following:

SFC /Scannow

• Press the Windows Key
  
  + r on your keyboard at the same time. Type Notepad and click OK.
• Copy the three bold lines below and paste into the Notepad document:
  
  sfc /scannow
  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\CBS.txt"
  del %0
  
  
• Click Format. Ensure Wordwrap is unchecked.
• Click File, Save As and name the file sfcscannow.bat.
• Select All Files as the Save as type. Save the file to your Desktop.
• Locate sfcscannow.bat
  
  on your Desktop. Right-click the file and click
  
  Run as administrator.
• Upon completion, a file (CBS.txt) will be created on your Desktop. Attach this file in your next reply.
• Note: If the file is too large to attach, upload to a service such as Dropbox, One Drive or SendSpace and provide a direct download link in your next reply.

 

[mxp]

Hi LiquidTension,

I have an update. It's now "magically" resolved. BOTH KB's were shown as "Successfully Installed" on 9/11/2015

I really don't know how or why but that's what it says on my Windows Update Log.

One final final question:
Recall that I manually uninstalled KB2973351 by issuing via command line: wusa /uninstall /KB:2973351

So, should I re-install this KB?

Thanks!

 

[LiquidTension]

Hi mxp,

I'm pleased to hear your issue appears to be resolved.

So, should I re-install this KB?

If the update is available to install via Windows Update, then yes - reinstall. However, if you find the update is not being offered it has likely been superseded, meaning reinstallation is unnecessary.