[SOLVED] Windows 10 - /sfc scannow cannot fix corrupted files and dism error 193

J

jgaf

Well-known member
Joined
Apr 16, 2014
Posts
54
Hello,

Today my PC started acting weird. Every once in a while when using the File Explorer my "explorer.exe" would restart. At first I thought it might have been a fluke, but it kept happening and after a while I got a system notification saying that my drive contained errors. I opened command prompt as admin and ran chkdsk on read-only mode, it found several errors to the point that it couldn't complete the scan. Next I ran sfc /scannow and it did not find any system corruptions. So, I went on and tried using chkdsk /scan - it showed all the error and said some of them could not be repaired while the drive was online. So, I ran /spotfix and restarted PC. It restarted normally after doing the chkdsk, right after I logged in I ran a chkdsk and it went through the whole scan without finding any errors. At this point I was relieved I thought I had fixed the problem, so I attempted to open file explorer and explorer.exe service restarts....:banghead:

Now every time I tried to open file explorer it explorer.exe restarts. Okay, now I try sfc /scannow again and it find corrupted files that cannot be repaired. I run DISM restorehealth and get error 193. Next I tried running SFC Fix, it went through the motions of checking the logs and it attempts to run dism but fails with the same error. The sfc fix log shows that there are no corruptions. I have attached both the latest CBS.log (in rar file, it was 5MB) and the DISM.log.

Any help would be appreciated.
 

Attachments

Hi jgaf :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
    mMabJGT.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
SFCFix.zip
 
Here are the results:

Code: 
SFCFix version 2.4.5.0 by niemiro.Start time: 2015-09-30 08:34:25.223
Microsoft Windows 8.1  - amd64
Using .zip script file at C:\Users\juang\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_10.0.10240.16513_none_33a2f3db043a608d\Flash.ocx
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_10.0.10240.16513_none_33a2f3db043a608d\FlashUtil_ActiveX.exe


Successfully copied file C:\Users\juang\AppData\Local\niemiro\Archive\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_10.0.10240.16513_none_33a2f3db043a608d\Flash.ocx to C:\Windows\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_10.0.10240.16513_none_33a2f3db043a608d\Flash.ocx.
Successfully copied file C:\Users\juang\AppData\Local\niemiro\Archive\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_10.0.10240.16513_none_33a2f3db043a608d\FlashUtil_ActiveX.exe to C:\Windows\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_10.0.10240.16513_none_33a2f3db043a608d\FlashUtil_ActiveX.exe.


Successfully restored ownership for C:\Windows\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_10.0.10240.16513_none_33a2f3db043a608d\Flash.ocx
Successfully restored permissions on C:\Windows\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_10.0.10240.16513_none_33a2f3db043a608d\Flash.ocx
Successfully restored ownership for C:\Windows\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_10.0.10240.16513_none_33a2f3db043a608d\FlashUtil_ActiveX.exe
Successfully restored permissions on C:\Windows\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_10.0.10240.16513_none_33a2f3db043a608d\FlashUtil_ActiveX.exe
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-09-30 08:34:29.764
Script hash: +Ovz1fFYLH7OwIgJQtKSAaQ3qbQ8qqcF+Bz1DZkN2N4=
----------------------EOF-----------------------
 
Alright, let's run SFC again to see if it accepts the replacements.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
 
sfc /scannow did not find any corruptions :thumbsup2:. Here is the cbs.log Should I try running Dism now?
 
Yes, please do :)

EndqYRa.png
DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    DISM /Online /Cleanup-Image /RestoreHealth
  • Let the scan run until the end (100%). Depending on your system, it can take some time;
  • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
I don't see traces of a DISM scan in your logs. Can you run the scan again and make sure that you upload the two files right after the scan completes?
 
Hello Aura,

Thank you for all your help. That all there is to the DISM.log every time I tried running I would get "Error: 193". It wouldn't even start. Yesterday the problems got worst my "Windows Explorer.exe" started restarting every second. I couldn't even get into Safe Mode because I was unable to access msconfig. So, today I decided to format the drive with my laptop and reinstall Windows 10 from scratch. I hope I don't see the same problems again, in the past 6 months I had to reinstall Windows 3 times T_T (one because HDD was dying, this would be the first reinstall on the new HDD).

I guess you can close this topic now. Again, I really appreciate all your help. This forum has always been there for me when I run into problems. Hopefully I won't have to come back in a long while.
 
No problem jgaf, you're welcome to come seek assistance here anytime you need it :)
 
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