ignorantbliss
Active member
- Oct 2, 2014
- 34
Having issues with a server that had been failing to install IE9 updates via Windows Update and additionally failing to install IE10 or IE11.
IE is at a hard fail at this point, and I truly do not know how it got to the point it's in. I came in on the back end after the problems were reported to me. I've tried everything I know, and even opened a call and have engaged Microsoft Support who has been unable to make any headway after being passed around to four different techs now.
I'm coming here hoping that the brilliant minds that have helped me in the past could possibly do it again with something stumping everyone I've worked with on it so far.
IE9 is installed, and does not function. I don't know what brought it to the state it's in, but I know it's been in that state for over a month now. If you open IE, it opens fine - but when you load a page, ANY page, it just closes IE and tries to download the file. Like, if you go to bing.com it tries to download bing_com.htm
You cannot click on "About Internet Explorer" it does nothing. You cannot bring up Internet Options, either from IE, Control Panel, or run/command line.
You cannot install IE10, it fails. You cannot install IE11, it fails. You cannot uninstall IE9.
Other browsers, such as Chrome or Firefox work fine. But anything that is reliant on iexplore.exe or it's subsequent registered DLL's fail.
CheckSUR log below, as well the CBS.zip and SFCFix.txt files can be found on the link below.
https://www.dropbox.com/sh/7jz7yh906dcqx1g/AABGSwYr-JA1uhgA1lkm-adIa?dl=0
IE is at a hard fail at this point, and I truly do not know how it got to the point it's in. I came in on the back end after the problems were reported to me. I've tried everything I know, and even opened a call and have engaged Microsoft Support who has been unable to make any headway after being passed around to four different techs now.
I'm coming here hoping that the brilliant minds that have helped me in the past could possibly do it again with something stumping everyone I've worked with on it so far.
IE9 is installed, and does not function. I don't know what brought it to the state it's in, but I know it's been in that state for over a month now. If you open IE, it opens fine - but when you load a page, ANY page, it just closes IE and tries to download the file. Like, if you go to bing.com it tries to download bing_com.htm
You cannot click on "About Internet Explorer" it does nothing. You cannot bring up Internet Options, either from IE, Control Panel, or run/command line.
You cannot install IE10, it fails. You cannot install IE11, it fails. You cannot uninstall IE9.
Other browsers, such as Chrome or Firefox work fine. But anything that is reliant on iexplore.exe or it's subsequent registered DLL's fail.
CheckSUR log below, as well the CBS.zip and SFCFix.txt files can be found on the link below.
https://www.dropbox.com/sh/7jz7yh906dcqx1g/AABGSwYr-JA1uhgA1lkm-adIa?dl=0
Code:
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=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-10-07 14:11
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
(f) CBS Registry Error 0x00000002 x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_0.0.0.0_pt Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect Failed to open store sub key
Checking Packages
(f) CBS Registry Error 0x80070103 Package_168_for_KB2570791~31bf3856ad364e35~amd64~~6.1.1.1 failed to get owner for package.
Checking Component Store
(f) CSI Missing Identity 0x00000000 appid 62530574173..024f01c7b6d_31bf3856ad364e35_9.4.8112.16450_957362e7ecd0b397
(f) CSI Manifest Missing 0x00000002 amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_9.4.8112.16421_none_c2658da8ebaeca79.manifest amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_9.4.8112.16421_none_c2658da8ebaeca79
(fix) CSI Manifest Missing CSI File Replaced File: amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_9.4.8112.16421_none_c2658da8ebaeca79.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-ie-servicing-x64-7mar14.cab
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16506_none_76a1d4ef74621889
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_9.4.8112.16506_none_a8c92a4d64c231d2
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16506_none_1a83396bbc04a753
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16450_none_0d332a8d8082c4fb
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-ie-devtools_31bf3856ad364e35_9.4.8112.16506_none_b05dee42126564ca
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.16506_none_602775e3b46a9840
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.16506_none_bc4611676cc80976
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-ie-extcompat_31bf3856ad364e35_9.4.8112.16506_none_b1688d74a9290cbd
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-ie-extcompat_31bf3856ad364e35_9.4.8112.16506_none_5549f1f0f0cb9b87
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-ie-devtools_31bf3856ad364e35_9.4.8112.16506_none_543f52be5a07f394
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-ie-ieproxy_31bf3856ad364e35_9.4.8112.16506_none_04e7c5d11d1fa308
Summary:
Seconds executed: 1017
Found 15 errors
Fixed 1 errors
CSI Manifest Missing Total count: 1
Fixed: CSI Manifest Missing. Total count: 1
CSI Missing Identity Total count: 1
CBS Registry Error Total count: 2
CSI Missing Winning Component Key Total count: 11
(w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache
Customer Experience report successfully uploaded. Thank you for participating. For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.
