Windows update problem 2012: "Restart your PC to finish installing updates"

tobiasbl · Oct 21, 2015

Every now and then Windows creates a flash "Windows update needs your help" - Windows update hasn't been able to check for new updates for the last 30 days. Go to Windows update to resolve this issue

And in Control Panel\System and Security\Windows Update it says:

"Restart your PC to finish installing updates"

I ave tried restarting numerous times, checking for new updates, uninstalling updates. But same problem.

Sfcfix.txt is attached

regards Tobias

tobiasbl · Oct 21, 2015

Re: Windows update problem 2012: "Restart your PC to finish installing updates"

Did a upload of the CBS log bundle

zcomputerwiz · Oct 22, 2015

Re: Windows update problem 2012: "Restart your PC to finish installing updates"

Let's try running DISM.

DISM /RestoreHealth Scan

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

Dism /Online /Cleanup-Image /RestoreHealth
When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:

C:\Windows\Logs\CBS\CBS.log

tobiasbl · Oct 23, 2015

Re: Windows update problem 2012: "Restart your PC to finish installing updates"

Thank you very much - now the files are uploaded .

regards Tobias

zcomputerwiz · Oct 23, 2015

Re: Windows update problem 2012: "Restart your PC to finish installing updates"

Code:

2015-10-23 10:11:07, Info                  CBS    Repr: Finished repairing CSI store.
2015-10-23 10:11:07, Info                  CBS    
=================================
Checking System Update Readiness.




Summary:
Operation: Detect and Repair 
Operation result: 0x0
Last Successful Step: Entire operation completes.
Total Detected Corruption:	0
	CBS Manifest Corruption:	0
	CBS Metadata Corruption:	0
	CSI Manifest Corruption:	0
	CSI Metadata Corruption:	0
	CSI Payload Corruption:	0
Total Repaired Corruption:	0
	CBS Manifest Repaired:	0
	CSI Manifest Repaired:	0
	CSI Payload Repaired:	0
	CSI Store Metadata refreshed:	True


Total Operation Time: 3681 seconds.

Looks like DISM doesn't find any corrupt files.

Let's try resetting the Windows Update Components.

Run Windows Repairs

Download Windows Repair (All-in-One) Portable to your desktop.
Once the file is downloaded, right-click on the file on your desktop and choose Extract All...
Keep the defaults and click the Extract button.
A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.
Double-click on Repair_Windows.exe to open. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
When the program opens, click the Reboot to Safe Mode button at the bottom of the screen. Answer Yes to allow.
Once rebooted into Safe Mode, open the program again. When the program opens, click the Repairs tab and click the Open Repairs button.
A backup of your registry will be made. After a few moments you will have many options from which you can choose.
Please click the Unselect All button and then click to enable only the following ones:

10 - Remove Policies Set By Infection
17 - Repair Windows Updates
Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.
Once the fixes are complete you will be prompted to restart your machine. Answer Yes.

tobiasbl · Oct 26, 2015

Re: Windows update problem 2012: "Restart your PC to finish installing updates"

Thank you very much,

now I have tried it all. But unfortunatelly the same error:

zcomputerwiz · Oct 26, 2015

Re: Windows update problem 2012: "Restart your PC to finish installing updates"

Let's take a look at the components hive.
This script will automate the collection and upload process:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

[sfcfixdownload]Download SFCFix[/sfcfixdownload] (by niemiro) and save this to your Desktop.
Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a log should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

https://dl.dropboxusercontent.com/u...eric/Collect/COMPONENTS/SFCFixScript.txt?dl=1

tobiasbl · Oct 28, 2015

Re: Windows update problem 2012: "Restart your PC to finish installing updates"

Hello and Thank You,

Now I have run the script about to upload the components hive to you.

best regards Tobias

zcomputerwiz · Oct 29, 2015

Re: Windows update problem 2012: "Restart your PC to finish installing updates"

Hmm...

Please try running SFC /ScanNow and then zip and attach the log with your reply.

SFC Scan

Swipe in from the right edge of the screen, and then tap Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
Type cmd in the search box, and then right-click or press and hold on Command Prompt.
Tap or click Run as administrator.
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.

zcomputerwiz · Oct 29, 2015

Re: Windows update problem 2012: "Restart your PC to finish installing updates"

I'd like to see the contents of Windows Update key.

Command Prompt

Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator. Answer Yes to the UAC prompt if it appears.
When command prompt opens, copy and paste the following commands into it, then press enter

reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt
Notepad will open showing the WU info. Please copy and paste this into your next reply.

tobiasbl · Oct 30, 2015

Re: Windows update problem 2012: "Restart your PC to finish installing updates"

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>

tobiasbl · Oct 30, 2015

Re: Windows update problem 2012: "Restart your PC to finish installing updates"

And next:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
SusClientIdValidation REG_BINARY 06024001080836003000300030006300320039006100380032006500640038003300390038003700300039006500660030003100320064006500330038006400640031006100060050568A74324E006F006E0065004E006F006E006500
SusClientId REG_SZ fdad57b6-48e2-4abc-9eee-16c9b1da25ff
ResetClient REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
AUOptions REG_DWORD 0x3
IncludeRecommendedUpdates REG_DWORD 0x0
NextDetectionTime REG_SZ 2015-10-30 14:55:07
ForcedReboot REG_DWORD 0x2
NonFirmwareUpdatesAvailableForInstall REG_DWORD 0x3
UnableToDetectUILastShownTime REG_SZ 2015-10-30 12:05:34
NotificationSkipped REG_DWORD 0x1
CachedAUOptions REG_DWORD 0x3
InstallInProgress REG_DWORD 0x0
UpdatesAvailableForDownloadLogon REG_DWORD 0x0
UpdatesAvailableForInstallLogon REG_DWORD 0x3
UpdatesAvailableWithUiOrEulaLogon REG_DWORD 0x0
UpdatesAvailableWithUiLogon REG_DWORD 0x0
FirmwareUpdatesNotDownloaded REG_DWORD 0x0
FirmwareUpdatesNotInstalled REG_DWORD 0x0
OldestSpecialImportanceUpdateNotInstalledTimestampLogon REG_SZ 2015-10-30 04:44:31
OldestSpecialImportanceUpdateNotInstalledTimestampShutdown REG_SZ 2015-10-30 04:44:31

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Power
Firmware-Final REG_DWORD 0x1e
OfferInstallAtShutdown-Final REG_DWORD 0x28
ContinueInstallAtShutdown-Final REG_DWORD 0xa
FirmwareForcedInstall-Final REG_DWORD 0x23

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RequestedAppCategories

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RequestedAppCategories\3da21691-e39d-4da6-8a4b-b43877bcb1b7

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RequestedAppCategories\9482f4b4-e343-43b6-b170-9a65bc822c77

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect
LastSuccessTime REG_SZ 2015-10-30 11:34:50
LastError REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Download
LastSuccessTime REG_SZ 2015-10-30 04:44:53
LastError REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install
LastSuccessTime REG_SZ 2015-10-24 04:15:21
LastError REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS
UpdateCount REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting
SamplingValue2 REG_DWORD 0x138

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache.v2

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache.v2\Legacy

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\9482f4b4-e343-43b6-b170-9a65bc822c77
RedirRefresh REG_SZ 2015-10-30 01:02:10

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending
ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup
SelfUpdateStatus REG_DWORD 0x1
SelfupdateUnmanaged REG_DWORD 0x1
ServerId REG_SZ 3da21691-e39d-4da6-8a4b-b43877bcb1b7
SetupHandlerUpdateId REG_SZ d67661eb-2423-451d-bf5d-13199e37df28
UpdateSessionId REG_DWORD 0xffffffff
RebootDiagnostic REG_SZ 0|0|1:C,C,C|2:C,C,C|3:C,C,C|5:C,C,C

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate
RebootFailCount REG_DWORD 0xe6
LastError REG_DWORD 0x8024d00e

zcomputerwiz · Oct 30, 2015

Re: Windows update problem 2012: "Restart your PC to finish installing updates"

Open Windows Update and then click the 'change settings' link on the left side.

Please take a screenshot of that window and include it with your reply.

To take a screenshot and save it, you can use the keys ALT+PrtScn and then paste the contents into MSPaint and save the image as a jpg.

tobiasbl · Nov 2, 2015

Re: Windows update problem 2012: "Restart your PC to finish installing updates"

Here is a screenshot attached.
best

regards Tobias

zcomputerwiz · Nov 2, 2015

Re: Windows update problem 2012: "Restart your PC to finish installing updates"

I'd like to see the contents of Windows Update Policy key.

Command Prompt

Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator. Answer Yes to the UAC prompt if it appears.
When command prompt opens, copy and paste the following commands into it, then press enter

reg query HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate /s >1.txt && notepad 1.txt
Notepad will open showing the WU info. Please copy and paste this into your next reply.

tobiasbl · Nov 4, 2015

Re: Windows update problem 2012: "Restart your PC to finish installing updates"

Hello and thank you,
Look at thread #12 there is the results of Windows update registry keys

regards Tobias

zcomputerwiz · Nov 4, 2015

Re: Windows update problem 2012: "Restart your PC to finish installing updates"

Sorry, the path looks very similar to the Windows update key, but this key contains policy settings for Windows Update.
I'm asking for this information because of the 'some settings are managed by your system administrator' message.

previous: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
current: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate

tobiasbl · Nov 4, 2015

Re: Windows update problem 2012: "Restart your PC to finish installing updates"

Hello and thank You,
sorry about that.

here (I replaced servernames ..) :

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate
TargetGroupEnabled REG_DWORD 0x1
TargetGroup REG_SZ Servers-WSUS-Yellow
WUServer REG_SZ <server with port>
WUStatusServer REG_SZ <server with port>

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
DetectionFrequencyEnabled REG_DWORD 0x1
DetectionFrequency REG_DWORD 0x4
NoAutoUpdate REG_DWORD 0x0
AUOptions REG_DWORD 0x4
ScheduledInstallDay REG_DWORD 0x7
ScheduledInstallTime REG_DWORD 0x6
UseWUServer REG_DWORD 0x1
AlwaysAutoRebootAtScheduledTime REG_DWORD 0x1
AlwaysAutoRebootAtScheduledTimeMinutes REG_DWORD 0xf

best regards Tobias

zcomputerwiz · Nov 4, 2015

Re: Windows update problem 2012: "Restart your PC to finish installing updates"

Do you administer the WSUS server or does someone else do that (IT department?)?

tobiasbl · Nov 4, 2015

Re: Windows update problem 2012: "Restart your PC to finish installing updates"

Hello and thank You - Yes, I (we) administer it. Shall i look for something special there? I have tried to wipe the GPO settings on the server and point it to MS for updates manually, but same problem exist..."restart......"

regards Tobias Blomberg

Windows update problem 2012: "Restart your PC to finish installing updates"

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