[SOLVED] Windows 8.1 updates fail to install

D

DrJoeSanDiego

Active member
Joined
Apr 24, 2015
Posts
44
October 27, 2015
RE:
Windows 8.1 updates fail to install
Please help.
For several months I have been unable to install (some) updates to my wife's Windows 8.1 Laptop *.
There are ~19 such updates that have stubbornly refused my best efforts.
The failed updates tend to be older -- They date back from 2 - 15 months ago.
My Efforts to resolve (this) have included:
I ran SFC /scannow ~ 10 x in last month; each time, SFC reported no errors.
In have installed all the updates (Win, & others - mobo /drivers etc., that I could think of ).
I run Utilities (e.g., ASC; GU; CC ).
I run ASC for malware {none found, tho' suspicious that I keep having to reactivate it, per warning from Action Center }.


*
Laptop spec's:
ASUS (Laptop per Speccy)
====
ASUS Laptop: Model Q200E (aka X202E)
Manufacturer ASUSTeK COMPUTER INC.
Operating System
Windows 8.1 Update 3 - amd64 64-bit
CPU
Intel Core i3 2367M @ 1.40GHz 55 °C
Sandy Bridge 32nm Technology
RAM
4.00GB Single-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
ASUSTeK COMPUTER INC. X202E (SOCKET 0) 56 °C
Graphics
Intel HD Graphics 3000 (ASUStek Computer Inc) (1280x768@60Hz)
Storage
465GB Hitachi HTS545050A7E380 (SATA) 32 °C

Note:
The failed updates that I refer to are SOLELY "Windows 8.1" updates.
Some updates did install successfully; these tend to be recent.

thanx
DrJoeSanDiego



att. 1:

LogSFM1.txt
aka: SFCFix.txt.
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-10-27 15:43:18.424
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.
AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.
Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-10-27 15:54:43.407
----------------------EOF-----------------------
=

att. 2:
CBS.zip's
as ! & 2


thanx
DrJoeSanDiego
 
Hi DrJoeSanDiego :)

My name is Aura and I'll be assisting you with your issue. I know that you said you ran SFC 10 times and it found nothing, but I cannot see traces of that in your most recent CBS.log so I'll ask you run it again and upload the log for me, alright? :)

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
 
Alright so SFC indeed didn't find anything. Let's check DISM.

EndqYRa.png
DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    DISM /Online /Cleanup-Image /RestoreHealth
  • Let the scan run until the end (100%). Depending on your system, it can take some time;
  • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
So DISM didn't detect anything.
Code: 
=================================
Checking System Update Readiness.


Summary:
Operation: Detect and Repair 
Operation result: 0x0
Last Successful Step: Entire operation completes.
Total Detected Corruption:	0
	CBS Manifest Corruption:	0
	CBS Metadata Corruption:	0
	CSI Manifest Corruption:	0
	CSI Metadata Corruption:	0
	CSI Payload Corruption:	0
Total Repaired Corruption:	0
	CBS Manifest Repaired:	0
	CSI Manifest Repaired:	0
	CSI Payload Repaired:	0
	CSI Store Metadata refreshed:	True

Total Operation Time: 1588 seconds.
Alright, can you list here the updates that you need to install? Their KB number.
 
...Alright, can you list here the updates that you need to install? Their KB number....
Click to expand...

October 31, 2015 (#7)
RE:
Windows 8.1 updates fail to install


Aura,


16 Important Updates that I need to install:


KB number. Date
======== ===


KB 2920189 111114
KB 2961072 070814
KB 2973201 070814
KB 2976897 081214
KB 2992611 111114
KB 3004361 021015
KB 3006226 111114
KB 3019215 011315
KB 3023266 011315
KB 3030377 031015
KB 3042058 101315
KB 3045999 041415
KB 3061518 051215
KB 2994290 120914
KB 3000850 041415
KB 3008242 120914


(16 Important, & 45 Optional)




thanx


DrJoeSanDiego
 
October 31, 2015 (#9)RE: Windows 8.1 updates fail to installAura,I did KB2920189. It failed - here are the ( Dropbox links to the) two files for you to review: C:\Windows\WindowsUpdate.loghttps://www.dropbox.com/s/tb5p9pw3a6c8x9s/WindowsUpdate.zip?dl=0C:\Windows\Logs\CBS\CBS.loghttps://www.dropbox.com/s/1zpk0kah6gfrpa8/CBS.zip?dl=0thanxDrJoeSanDiego
 
Follow the instructions below please.

EndqYRa.png
SoftwareDistribution - Rename
Follow the instructions below to rename the folders in SoftwareDistribution.
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the commands below one at the time (press Enter to send it);
    Code: 
    net stop wuauserv
ren %SystemRoot%\SoftwareDistribution\Download DL.bak
ren %SystemRoot%\SoftwareDistribution\DataStore DS.bak
net start wuauserv
 
Do you know how to go in your BIOS and navigate in it?
 
Aura,re: Do you know how to go in your BIOS ....Sure - done it before -- Yes ........................... but .................
 
Can you boot in your BIOS, disable Secure Boot, and then boot back in Windows then try to install your Windows Updates?
 
Aura,


Updates sez:


- (imp.) updates (ll zero 2 me)
45 updates that are optional


R we dun ???


(later, I'll ...go to BIOS, & RE-enable Secure Boot; & (maybe ) update the optional's.)


Muchos Gracias & Merci Beaucoup & Graci &
thanx !!!!
MUCH !!!! DrJoeSanDiego
 
No problem DrJoeSanDiego :) If you are done with the installation of your Windows Updates, then we are done here. If you want to install them, let me know and we'll wait until they are installed before marking this thread as solved :)
 
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