Vista64 CBS.log unresolved errors

[Carthage]

I am using Vista 64bit SP2 and have created the CBS.zip file attached for analysis. I cannot use the Microsoft distribution disk for corrections because SP2 is my current update level and not part of the disk. The system was updated years ago.

I was having problems with system file updates failing to complete and then having to revert to the last system update after multiple boot attempts. My computer has been slow lately and I think it was having errors related to the system being confused over 64 bit vs 32 bit execution. At one point, I think that Kaspersky may have been interferring with the update completion.

 

[zcomputerwiz]

Hello and Welcome!

Let's check your disk health first:

GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:

• Download GSmartControl and save it on your Desktop;
• Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe; To extract you can right-click your mouse on the GSmartControl.zip file and select Extract.
• Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
• Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
• Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
• Also, go in the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply);
  
  

 

[Carthage]

Here are the results of the Extended GSmartControl scan of the harddisk. It only ran about 10 minutes with read errors. I also included the Attributes Tab information. I have used diskcheck many times and it always seems to make the corrections it tries to fix.

 

[zcomputerwiz]

Your disk has a problem, there are a number of 'pending' bad sectors that have not been reallocated. This is most likely the cause of the slowness and update problems.

Please make sure you have a backup of any important data on the disk as it may fail.

Once you have a backup we can try to make the drive reallocate the pending sectors by writing to them.

 

[Carthage]

I have backed up the disk. Do you want me to run chkdsk?

 

[Carthage]

My one terabyte disk took about twenty hours to backup. I then ran chkdsk and it found a bad sector and "fixed?" it. I tried to install a Vista x64 Security Update (KB3126693) and it failed again. Looking at the Update Log it produced an error 0x8024000C with a warning exit code of 0x8024000B.

I reran GSmartControl and have attached the files CBS.zip, Self-test_log.jpg, and Attributes.jpg

I am not very confident of the chkdsk function. I don't think it does a rigorous bit check. Some disk analysers change the read/write voltages and do a series of tests for every bit and are very thorough in comparison. Does "chkdsk" actually add the bad sector to a bad-sector index so it is never used again?

 

[zcomputerwiz]

Let's try using Seatools: SeaTools for Windows |
Seagate

Once Seatools has been installed and run, choose Basic Tests -> Fix All -> Fast
This test will inspect reported pending sectors on the drive and attempt to 'repair' (reallocate) them.

Let me know if this completes successfully.

 

[Carthage]

The SeaTools scan fails within a minute of starting.

 

[zcomputerwiz]

Can you provide a screenshot when the fix all fails?

 

[Carthage]

Here are some screenshots. Before Test (notice that my drive is not a Maxtor or Seagate Driver (It is a Samsung HD103UJ 1 Terabyte drive). I also ran a short DST test which also failed.

 

[zcomputerwiz]

Samsung's disk manufacturing is part of Seagate.
Since Seatools is unable to repair the bad sectors, my recommendation is to replace the drive.

Is this disk still under the manufacturers warranty?

 

[Carthage]

What about trying Samsung's Hutil 2.10 to check the drive. It has to be loaded on a bootable floppy or CD drive. I would try a bootable USB.

The hard drive works and chkdsk only shows 72kb in bad sectors whenever it finds an error.

Replacing the drive would probably take a week for me to get all applications reloaded and running.

 

[zcomputerwiz]

No harm in trying. Make sure you have a good backup of anything that you value on that drive :)

If the hutil program won't work, try Seatools for DOS (more info here: SeaTools for DOS tutorial).
Run the long test, and choose to 'repair' when offered.

 

[Carthage]

I burned Samsung's Hutil .iso file to a bootable CD and ran the program on my Samsung hard disk. It provides details of all error locations but not what files are stored there. It found ecc errors at sectors in the beginning of the disk. It's sugggestion was for me to backup all files and erase the disk. Then, to run Hutil again and restore files if successful.

It didn't provide me a way to restore the files. A clone of the disk image would only cause the errors to return as I see it. I tried to update the operating system from Vista 64bit to Windows 7 64bit to make it easier to clone if possible but the update failed because it detects corrupted dll files on the disk it needs for the update. If I replace the drive with a SSD, it will need Windows 7 or higher.

It looks like I am going to have to do a laborious install of all the hardware drivers and individual applications that I am now using. In addition I will need to extract all Network and Email account details for the reconstruction. I use a cable modem and network a number of other computers. If you know of a utility that will help me extract all these details in an organized fashion from the disk drive before I erase it, it would be appreciated.

The hard drive runs well most of the time. The type of faults I get are: occasional shut down of windows explorer, occasional shut down of the web browser, and the network connection to the modem is sometimes lost. It manages to do very long system checks without interruption and I have not had problems with moving 100's of gigabytes of data. All of my message work here and my emails are being done with this same hard disk. I recently did a disk defragmentation and it helped the speed somewhat. Two files it could not defrag were WindowsUpdate.log and WMITracking.log which are probably located at the front of the address space that is suspect.

 

[zcomputerwiz]

If you clone to another drive, that would give the possibility of repair without interference from physical problems. There are programs such as PC Mover that will collect programs and data to move to another Windows installation if you wish to go that route.

 

[Carthage]

I used Macrium Reflect free software to create an image and did a backup of the image on a new SSD drive. After that, I used Hutil 2.10 and chkdsk again.

Then I was able to install Windows 7 without loosing my data. I finished up by loading Windows 7 updates and also loaded Drive Hound top clean up my drivers. The system is very fast now.

I then used Hutil to erase the bad Samsung hard drive and reformatted it. It now reports no errors. If there are bad sectors, they have been marked in the exclusion table of the hard drive and won't be a problem anymore. I may use that drive as a secondary drive.

Thank for your help.

 

[zcomputerwiz]

Awesome :thumbsup2:

Good job on the fix and thank you for coming back to report the results!