[SOLVED] Windows Update Error 800F0831, Can't Install KB3012997

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pasranno

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Hello,



I've tried multiple times to install kb3012997 with no success. I'm receiving Error 800F0831 and run the troubleshooter which states that problems to the error have been fixed.All other updates have installed successfully. Running Windows 8.1.
I did tried everything I found so far but I still can't get this fixed.


Thanks for all your help!
 
I have try to use the SFCFix.exe to attach the report as asked in the post relating to the requirements to post a new thread however the program fails to create the report because of an error.
Error: 0x800f0906
Unable to download the source files.

However I did run a sfc scan and here is the CBS report.
 

Attachments

Hi pasranno :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
    mMabJGT.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
View attachment SFCFix.zip
 
Hello Aura

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-03-28 12:28:32.467
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Nicolas\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\servicing\Packages


Successfully copied file C:\Users\Nicolas\AppData\Local\niemiro\Archive\servicing\Packages\Package_for_KB2979573~31bf3856ad364e35~amd64~~6.3.1.1.cat to C:\WINDOWS\servicing\Packages\Package_for_KB2979573~31bf3856ad364e35~amd64~~6.3.1.1.cat.
Successfully copied file C:\Users\Nicolas\AppData\Local\niemiro\Archive\servicing\Packages\Package_for_KB2979573~31bf3856ad364e35~amd64~~6.3.1.1.mum to C:\WINDOWS\servicing\Packages\Package_for_KB2979573~31bf3856ad364e35~amd64~~6.3.1.1.mum.


Successfully restored ownership for C:\WINDOWS\servicing\Packages
Successfully restored permissions on C:\WINDOWS\servicing\Packages
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-03-28 12:28:57.338
Script hash: ELKMiOtDc1Ca5YMBSOIV93SNEGiEEcen5UO0NYaJKBc=
----------------------EOF-----------------------
 
Alright. Now let's run DISM again to see if it have anything else to report.

EndqYRa.png
DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    DISM /Online /Cleanup-Image /RestoreHealth
  • Let the scan run until the end (100%). Depending on your system, it can take some time;
  • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
Everything went well. "The restore operation completed successfully. The component store corruption was repaired.The operation completed successfully"

You can find the logs attached to this message
 

Attachments

Awesome :) Let's see if SFC have anything to say before we try to install the update again.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
 
Hi Aura!

I think you fixed it because no corruption were found. I am waiting your green light to try the update again.

Have a good day!
 

Attachments

Alright, please try to install the update again :) If it fails, upload the two logs below for me to review.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log
 
It looks like an issue with your BITS service. Press on Windows + R keys, type in services and press on Enter. Find the Background Intelligent Transfer Service in the list.
What is its current state/status?
If you right-click on it and select Start, does it works?
 
Indeed there was an issue with my BITS service which was stopped and impossible to run however a restart fixed this problem.
After restarting the update finally started without problems and ended with one other problem I attached the logs.

Thank you for your help :smile9:
 
Follow the instructions below please.

88fYBWt.png
Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.
  • Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
  • In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
    Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
  • Right-click on it, and select Send to... and choose Compressed (zipped) folder;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
 
I don't think that it is useful to upload the CBS & WU logs because it says the update is already installed on your computer. However it is strange because I can not find it on the WU history.
 
Let's try to uninstall it then.

rONW46K.png
Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
    Code: 
    wusa /uninstall /KB:2979573
  • Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;
 
Unistall complete! Do you want me to reinstall it now with the link you provided 2 message ago?
 
No need. Please try to install the Windows Update you can't install (KB3012997) and if you can't install it, upload the new CBS.log and WindowsUpdate.log for me please :)
 
Finally we made it ! This language package is now installed. Thank you very much for all your help!
 
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