[SOLVED] Failure configuring Windows updates. Reverting changes. (0x80070057)

R

RR123

Member
Joined
Apr 20, 2016
Posts
11
Hello,

I continue to have an issue where Windows updates, then tries to configure the updates but fails and reverts the changes. Each subsequent time I start up the computer, it continues to try to configure the updates and fails, again reverting the changes.

Resolution Attempts (3 listed):

1) I have tried running the windows update troubleshooter (Found here: https://support.microsoft.com/en-us/kb/949358). While it prevents Windows from continuing to try to configure updates and revert changes, it is only a stopgap because with the next Windows update the problem will recur. Moreover, the troubleshooter notes that the problem 0x80070057 cannot be resolved.

2) To try to resolve the 0x80070057 issue, I have used the System Update Readiness Tool provided by Microsoft (https://support.microsoft.com/en-us/kb/947821). However, this too was unable to resolve the issue, and the CheckSUR shows the following:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-04-20 15:02

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Missing Deployment Key 0x00000000 9c4da07a16b..4b2de031584_31bf3856ad364e35_6.1.7601.19162_d74bac2e3ef9adbb HKLM\Components\CanonicalData\Deployments

Summary:
Seconds executed: 1241
Found 1 errors
CSI Missing Deployment Key Total count: 1

----------------------EOF-----------------------

3) Now I have tried the SFCFix program and received the following output:
SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-04-20 16:35:57.860
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 1
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-04-20 16:54:45.288
----------------------EOF-----------------------

I would greatly appreciate any help you can provide! Please let me know if there is any other information you may need. Thanks!

Note 1: I have attached SFCFix.txt to this post: View attachment SFCFix.txt
Note 2: The CBS zip file was too large to upload, so after I post this message I will use the workaround for large CBS files. (Edit: I have tried to follow the method for uploading large files listed on the following thread (https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html), but do not see the log file in this thread. Please let me know if I did something wrong or should try to upload again.)

Edit: Missed a 0 in 0x80070057
 
Hi and welcome to Sysnative. Sorry for the delay. If you still need assistance, please do the following.

Retrieve Components Hive
 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.
 
Hello,

Here are the updates:
Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB3148198)
Security Update for Windows 7 for x64-based Systems (KB3146706)
Security Update for Windows 7 for x64-based Systems (KB3146963)
Security Update for Windows 7 for x64-based Systems (KB3149090)
Update for Windows 7 for x64-based Systems (KB2952664)
Update for Windows 7 for x64-based Systems (KB3133977)
Update for Windows 7 for x64-based Systems (KB3137061)
Update for Windows 7 for x64-based Systems (KB3138901)
Update for Windows 7 for x64-based Systems (KB3147071)
Update for Windows 7 for x64-based Systems (KB3148851)
 
OK, please stay in a Clean Boot state and then manually download and attempt to install KB3146706.

If it fails, please copy the following file to your desktop and then zip/attach it.
C:\Windows\Logs\CBS\CBS.log
 
Hello,

Sorry for the delay in replying. I installed the update and it appears to have no issue. However, after I installed the update and restarted the computer, I ran the windows update troubleshooter (Found here: https://support.microsoft.com/en-us/kb/949358) and see that the 0x80070057 error is still present, and now there is a new error that says "Problem installing recent updates." I can't figure out how to get it to clarify which updates it had problems installing, and when I look at the windows update history section in the control panel it says the update was installed successfully. I've provided two items for your CBS request: (1) the CBS folder from April 20th that I tried to include previously the CBS.log file (Named: CBS 04-20-16); (2) the CBS.log file for today (April 27th), as I ran the windows update troubleshooter after the windows update install and restart (Named: CBS 04-27-2016): Download multiple files from Sendspace.com - send big files the easy way

Please let me know if you need anything else.
 
Hello, I downloaded and installed the following update with no problem: Security Update for Windows 7 for x64-based Systems (KB3149090)

Also, these updates are listed in the "Optional" section of the updates; I must've forgotten to look at the optional section of the updates when I sent you the original list of updates (or they just appeared when I clicked "Check for Updates"):
Skype for Windows desktop 7.3 (KB2876229)
Advanced Micro Devices, Inc. - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.3, Graphics Adapter WDDM2.0 - AMD RADEON HD 6350
Intel - Network, Other hardware - Intel(R) 82579LM Gigabit Network Connection
Update for Windows 7 for x64-based Systems (KB2592687)
Update for Windows 7 for x64-based Systems (KB2830477)
Update for Windows 7 for x64-based Systems (KB3080079)
Update for Windows 7 for x64-based Systems (KB3102429)
Update for Windows 7 for x64-based Systems (KB3138378)
Update for Windows 7 for x64-based Systems (KB3139923)
Update for Windows 7 for x64-based Systems (KB3140245)

Edit: There are also these two updates that I didn't see before in the "Important" section:
Update for Microsoft Outlook 2010 (KB3114996) 32-Bit Edition
Microsoft .NET Framework 4.6.1 for Windows 7 for x64 (KB3102433)
 
Go ahead and install all of them except the following. Let me know the results.

Code: 
Skype for Windows desktop 7.3 (KB2876229)
 Advanced Micro Devices, Inc. - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.3, Graphics Adapter WDDM2.0 - AMD RADEON HD 6350
 Intel - Network, Other hardware - Intel(R) 82579LM Gigabit Network Connection
 
OK, you should be all set then. It appears there was a conflict with a 3rd party software that was preventing the updates. Go ahead and boot normally. You can reverse the Clean Boot by following instructions at the same link as before.
https://support.microsoft.com/en-us/kb/929135

Now that we know this, next time there are updates to install go ahead and attempt to install them. If you have an issue you can come back to this thread and we can diagnose which 3rd party app is causing the issue. Usually it's an Antivirus or Security software.

Sound good?
 
That sounds like a fine plan to me. My only question then is what about the error that the windows update troubleshooter found (0x80070057)? It appears to still be lurking in the background -- is it fine to ignore (at least for now)?

I've really appreciated your help!
 
As long as Windows Update is working the error that the Windows Update troubleshooter found can be safely ignored. The troubleshooter may report errors even on a machine without any issues.
 
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