Windows Update never downloads important updates

[cesmart4125]

Windows Update runs and runs, but important and recommended updates are never downloaded. Windows 7 Pro, Intel Core 2 duo 1.8 GHz, 4 GB RAM, Office 2010 Pro

No error messages appear.

Thank you in advance for your help with this.

Charles:huh:

 

[Aura]

Hi cesmart :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

• Download the right version of SURT for your system;
  • Your version of Windows is:
• Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
• On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
• Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

 

[cesmart4125]

Aura,

Thanks for your response.

I followed the steps for the SURT tutorial through to number 4 in step 4. Double clicking on CBS did not lead to the appearance of CheckSUR.log.

I'd appreciate your advice on where to go next.

Charles Smart

 

[Aura]

Did you execute SURT? How long did it run for?